“Issue dealt with easily by telephone. Contact through website not giving correct response. Meter connection for new build requested but response was to facilitate switch. Much better communication via telephone and issue dealt with”
“Was helped by Zak P. who was super passionate and patient. I switched from another supplier to a fixed tariff with Octopus and the customer service was fabulous”
“Mark H COV 10 Was amazing. He helped me get my bills sorted quick and efficient, all customers would be happy speaking to Mark H COV 10
Love and power buddy”
“I have been trying to talk to someone ever since I met a very helpful young lady promoting Octopus in a superstore in Bideford.. I’ve emailed and rung several times and tried to fill in an online application without success
Today I spoke to Rahim Who was able to resolve My application In a very short time
Thank you
One point I would appreciate having realistic time scale for connection of electricity meter, hopefully early January if not sooner
Thanks again
Clive”
“I have been trying to talk to someone ever since I met a very helpful young lady promoting Octopus in a superstore in Bideford.. I’ve emailed and rung several times and tried to fill in an online application without success
Today I spoke to Rahim Who was able to resolve My application In a very short time
Thank you
One point I would appreciate having realistic time scale for connection of electricity meter, hopefully early January if not sooner
Thanks again
Clive”
“switched to Octopus today and spoke to a pleasant young man named Jack. He made the process quick, painless and was very professional throughout our call. Jack broke down all the details of the switch, first payment date and subsequent payment dates and was a pleasure to deal with all round.”
“Mo was a great help with explaining the different tariffs, answering any questions I had and helped with making the switch to Octopus Energy. More people need to be like Mo!
Thank you.”
“They could or would not compete with a competitor so i decided to change my supplier saving myself £185 /year.
Octopus read my smart meter readings and emailed me my final a/c, total credit with no more to pay.
A few days later Octopus took £3;27 off my credit with another reading.
I had to chase for my credit which took them 10 days to process and 10 days for money to be in my bank. Very poor customer service.
Dont read your emails thoroughly / correctly and only answer what they think ,”
“First class service from Paula -Cov12, I'd emailed you with no reply. I decided to call. Id gone to a new cheaper fixed tariff and left a reading. All sorted
It's nice to be able to speak to a human, after a security check, my query was sorted, both quickly and promptly leaving nothing left undone. Great service from a knowledgeable team member, thanks again
Jim”
“I Spoke with Thomas to get a new account setup after moving into a property supplied by octopus. He walked me through the options and was able to get the account setup promptly. 👍🏻”
