“First time arranging utilities so was unfamiliar with process. Mollie was very patient and took the time to explain things to me, I am very grateful for her help! Very easy to deal with over the phone and made the process very enjoyable. Thank you very much for the help, I really appreciate it.”
“Not to long to get to speak to an advisor.
Izzy was extremely helpful and patient with me, I am an older person and not very techie, she helped me out with that thank you, didn't feel at all pressured and was able to go at my own pace. I look forward to joining octopus energy,after 30 years of not switching, so it was a big deal for me, so far everything has gone very smoothly thank you once again izzy.🙂”
“Jasmine did a great job! Professional, coherent, well informed and great customer service on her part. Why can't I find this level of service in various other providers I wonder.”
“Spoke today to Owen about taking over an electricity account on a property I am buying. He set me up with an account in a very friendly and professional way. He also gave me advice on how to arrange for the gas account to be moved to Octopus should I wish to do so in the future.”
“Rahim was excellent and able to answer all my queries. He was able to provide summaries of all tariff options, allowing for a quick decision to be made, providing all that was required to quickly progress the transition from British Gas to Octopus without further intervention from myself.
Excellent service with a smile and great sense of humour. Thank you Rahim!”
“Hi, I talked to Adam Talman on the phone today, he was very knowledgeable, honest, kind and helpful throught the switching process. It was an overall pleasant customer experience.”
“Call handler clearly explained everything, gave precise advice, walked through the process. The switch only took a few minutes. Welcome docs, T&Cs and DD details sent/received while on the call.”
“Needed tariff advice regarding my Electric Vehicle. I was given great service, ensuring I was on the best value tariff while awaiting vehicle delivery, then I will seamlessly move over to a new EV tariff.”
“It was such a long wait on the phone to get through to a person
And so many times I was advised to email instead - very tedious - as well as the
awful repeating music/noise ....
And then I got through to Rahim, who was so helpful and sorted everything out with great efficiency. Now, once more, I have an account with Octopus (that I lost during 2 house moves) and that made me happy!
So, 4 stars to Octopus - just wish I could get through to a person more quickly!
And 5 stars to Rahim for excellent customer service”
“Very helpful and courteous gentleman who sorted out my query within just a few short minutes. Really good to actually speak to a person over the phone.”
“Spoke to Joe today to understand my current meter status, how we can get it up and working, and how it will benefit me with the various tariffs they have available. Pleasant and friendly as well as actually informative! Amazing service, Cheers Joe!”
“Today, I had to sort out a simple matter. It took 10 minutes on the phone (with Carys) to sort out what a year of, well, miscommunication with third parties could not. We had a giggle in the meantime about the absurdity of it all.
So easy, and such a pleasant experience with helpful, and friendly staff.”
