“Have just transferred to Octopus Energy. I wanted to discuss my options with a real person and was pleasantly surprised to be quickly connected to AMMAN. He was professional clearly explaining the process and answering my quires. He has an extremely pleasant telephone manner putting me at my ease, brilliant. As a Which? member I have been meaning to transfer to" Octopus - Recommend Provider" for a while, now I have.”
“I contacted Octopus energy I was having some issues with making the switch as this is my first time owning a home. Zak P was very helpful. He answered all my questions and helped me to understand what the tariffs meant and answered all my questions. He was very helpful. Definitely would not hesitate to call again for any help.”
“Call answered quickly, Thomas was very helpful and knowledgeable, and set up a switch for me over the phone giving all the information required, a joy to deal with. Thank you.”
“Quick, professional and helpful response from Andy today. He explained and amended my direct debit enquiry. He has a pleasant and clear manner.
Thanks”
“Jacob from team cov2 helped with updating my first readings which did much with my records. He was efficient and kept me informed of what he was doing. He also came back to me whilst I was on hold to let me know that the amendments were taking awhile longer to update. This was very helpful and considerate.”
“Thomas was absolutely excellent.
Really helpful and patient with my lack of knowledge.
Very open and gracious phone manner which made the call a delight.
Even found time to ask me about myself.
A credit to Octopus.
Thanks Thomas”
“As a new customer, I had to call in to arrange my direct debit and payment plan for an outstanding balance, due to my failure to set up an account when I moved address - which had me worried due to owing monies and not being able to agree a plan that was affordable. Mandy was super helpful, kind and a pleasure to speak with. Much appreciation for your support. Stacey”
“Malia (I think that's her name!) was super helpful, quick and efficient with switching our suppliers - both a pre-paid electric meter and a gas meter! Super happy with the call.”
“Everything was explained clearly and with courtesy. Aman was super as helpful as can be
Making the switch over quick and painless.
I would recommend octopus customer service one hundred percent.”
“This was my first interaction with Octopus energy and the phone customer service was brilliant. I spoke with Thomas from the Octopus energy team and he was incredibly helpful and was very patient and kind.”
“Having problems with smart readings on the gas meter.Spoke to Jacob [Team-cov2] , he was very helpful, and checked the connection and found this to be faulty.This fault will have to be looked into.I would like to thank Jacob for his help in this matter.”
“Just moved house and notified Octopus (the current supplier of gas and electricity) of change of ownership details. Areeba handled my call and was extremely professional and informative and set me up as a new customer within a few minutes. Never used Octopus before but I feel quietly confident that I'll not use another supplier from now on! Five star service, thanks to Areeba. ⭐⭐⭐⭐⭐”
