“Zack the person I spoke with was knowledgeable, extremely helpful, very friendly and made the experience of changing suppliers extremely easy.
Having the ability to talk with someone who knew the importance that the customer knows exactly what was going to happen and how soon as well as the price. Understanding the importance of my needs was reassuring.”
“Aysha was very helpful, and showed great patience and persistence throughout our phone 'tag' game in establishing a new contract for Henfynyw Church. When she discovered that I was already a customer she let me know that we could claim intro bonuses for the Church and me. Great job!”
“Radhika was so pleasant, positive, "can-do", patient, and attentive to all my questions as a new Octopus customer, that it made the hour-long conversation a delight! She did have to cope with some uncertainties (eg whether I was currently in a contract with my present supplier, which exactly kind of EV we had, and whether a smart meter would work at our property and therefore which tarif would be best/possible for me) and mostly she coped very well with all this - though sometimes she wasn't quite sure how things would work out - but was very reassuring that they WOULD work put! So thank you, Radhika - and may your career with Octopus prosper and progress well!
Adrian Botwright.”
“Short wait on phone, glad to hear pleasant music for a change. The lady was really helpful, and on behalf of my deaf son with learning disability sorted out his bill problem and put us on the best rate through the winter for him. And making life a little less stressful, makes a huge difference…thank you so much…..”
