“Excellent and friendly service! Kieran helped me over the phone today so quickly and efficiently. Some customer service teams can be daunting but Kieran made it very easy and solved out issues!”
“Mollie was so patient, explained everything and made the switch very easy. It was so nice to be able to speak to a real person! unlike some other energy providers.”
“I rang Octopus and was helped by Emily with three different, complicated issues to do with my gas and electricity readings. My call was answered quickly and she was so so helpful, getting to the bottom of my queries and helping to solve issues that have been going on for a while now. She was also really friendly and polite. Really really pleased - thank you so much Emily, you’re a legend.”
“Lucy answered my call promptly.She was charming and instantly understood my problem. She dealt with it immediately and promptly with out reading out reams of nonsensical “ legal requirements”.
I have had a lot ( nearly all ) dreadful experiences with energy companies on the phone and I was putting of this call. I was so surprised. It was a pleasure talking to you Lucy. Any one that get you on their call is in for a treat!
In contrast Sandy whom I have exchanged about 5 e mails with on 2 different topics was polite but went round and round in circles and never actually seemed to understand the problem.”
“Hi Kieran thanks for your help lets see if the switch on 30/04/2025 goes as smoothly
I was well informed and looking forward to getting on your EV tariff
Steve”
“Firstly I did not have to wait long before my call was answered and I got to speak to a real person Kainaat. She was very patient in helping me set up my new account, in explaining that I had a SMART Meter for one device and would arrange for one for the other service. Helped go through the process of which pricing guide would best suit my needs. It was all so simple and care was taken by Kainaat. The only thing is my friends could have recommended me but I did not know that they were using Octopus.”
“The lady I spoke to is called Kainaat and she was super helpful. She dealt with all my queries in a very professional and polite manner, and set up my new accounts with no problem at all. I’m sure she is a very valued employee of yours.”
