“Mollie at Octopus help line was 100% perfect. Articulate and patient with her full explanation as to my options of tariffs etc. I have now opened an account, thanks to Mollie.”
“Tom was happy to go through and explain the energy plan and got it sorted quickly on the phone. I also didn't have to wait long to be connected to Tom. Overall I would recommend Octopus energy to friends and family.”
“You have a much better business rate than my previous supplier. Sharna dealt with setting up the account calmly, quickly and efficiently without being pushy. Following the business account set-up Sharna queried a previous issue I'd had with my domestic account which had been resolved.
Interpersonal skills are very important in business and Sharna was A*.”
“I had a great experience setting up my utilities account with Octopus. Kainaat was able to answer all my questions and the onboarding process was really smooth. Thank you!”
“Speaking with Thomas today about setting up a new account with you made me very happy indeed. He answered every question I had and explained everything perfectly. I thoroughly enjoyed my conversation with him and who knew setting up a new energy supply could be so much fun ! Well done indeed - Thank you Thomas !”
“i had an extremely pleasant and helpful conversation with (Garima Kumar) at octopus energy customer services this afternoon.
i needed to change my electricity tariff and was having some trouble in doing it and as soon as she realised i was having this problem because i am visually impared she instantly did it all for me.
this made things much easier and quicker.”
“I have just signed up another property with Octopus energy. Caitlin was exceptional - helpful, knowledgeable and willing to deal with the slightly unusual set up of my new account.
Now I'm considering moving my business utilities to Octopus as well.
Thank you!”
“Had my first experience with Octopus Energy today and the experience was 1st class! Thomas could not have been more helpful and made the whole process easy to understand . Am now ‘signed up’ and I just wish that I had tried Octopus first ! Outstanding compared to ALL the other companies that I had contacted.”
“Spoke to Izzy today to arrange a switch to Octopus and was very pleased with the way she handled my call. Found her to be polite, helpful and she explained everything clearly. Thanks Izzy.”
“The telephone was answered very promptly.
Kai spoke very clearly and was very efficient in providing me with information and agreeing a new contract with me, a new customer.”
“Dexter was extremely helpful being able to answer all my questions in a friendly and professional manner. Our experience was a very welcome change to our previous supplier!”
