“Switched over from British Gas to Octopus and BG were being difficult at first. Spoke to Waverley to get my account switch re-initated and she was able to help very quickly.”
“I needed to switch energy provider after OVO had been so difficult to contact. After a 15 second wait on the phone, in no time Sharna identified the property from the gas meter serial number, and switched me over immediately. Outstanding customer service, real people who listen and all sorted. Highly recommend, how efficient!”
“Maariyah was extremely helpful over the phone. We ran into some issues when setting up energy for our new property but the support from Octopus was outstanding. I was on the phone for under 15 minutes and had got everything sorted and all my questions answered.”
“Jamie-Leigh was super helpful and quickly and efficiently dealt with me query. I was further impressed when I had a follow up email updating me on the situation.”
“The staff member was brilliant.
Picked up the call in less than 2 minutes, and she was very helpful helping me understanding even though I had plenty of questions for her!
Thank you so much :)”
“I am beyond delighted with the service Kainaat provided today. She was incredible. Everything was so well explained and professionally done. I am hugely grateful that the process was made so easy. Our needs were listened to and understood. I don’t write reviews but on this occasion very happy to shout from the rooftops. Thanks Octopus for your support and your great employee.”
