“Octopus energy are a terrible company they are great until you request a refund and then everything goes downhill from there. They tell you you can’t have a refund, then when you make a complaint you are given an apology and told you can fave a full refund and compensation for the inconvenience. Then you find out your refund has been deleted with no refund to be given. And the complaint process begins again. I have no trust in this company will be looking for a new energy supplier.”
“Sam T was super helpful and efficient, with excellent communication skills . Sam sorted out my enquiry and e-mailed me with what would happen. He is a credit to the company. Thanks Sam . A very satisfied customer.”
“Very knowledgeable, helpful, friendly kept me informed all the way
I have spoken to 3 other staff about the same problem and got noware
so was impressed with her service.
She was called Mandy and said she would keep me up to speed with the process”
“Constant hectoring for payments on an estimated bill despite making regular payments each month. The demand for over estimated payments is nothing short of an attempt to get an interest free loan from customers, disgraceful behaviour.”
“Bebe handled my request with an impressive combination of efficiency and professionalism. Her approach was thoughtful and straightforward, making the entire process smooth and hassle-free. I truly appreciated her quick turnaround and attention to detail!”
“Spoke to Mylah to change over to Octopus. Very very helpful and knowledgeable and guided me through everything and answered all the stupid questions that I asked. It was without a doubt one of the easiest switch overs I have ever done.
Good work and many thanks đź‘Ť”
“An absolute fraud company and total bullies. Arrogant staff and harass you to agree with their actions!
I have all the emails proof of how octopus has bullied me and kept giving me misleading information at all the times. I will ensure that I reach out to every authority and put reviews all over to raise complaint regarding this matter so that people refrain to use your service.
1. Octopus has entered wrong account opening date on my account, which is misleading information.
2. The amount as balance shown is wrong!
3. I have not missed any payment.
4. Ever since I raised my complaint back in October 2022, no one paid attention.
5. No billing was received till September 2023 after November 2022 - it’s all documented as I have shared all the email but still octopus bullied for nearly a year and refrained to accept its mistakes.
6. Arrogant staff except for one who genuinely tried to resolve the problem but her manager never attempted to call me before the dead lock letter.
7. Despite all this I agreed to pay the amount as I was harassed that the status will be updated on my credit file. I still paid attention and spoke to the member of staff and offered to pay but she suggested to go for monthly payment. I was disturbed and so upset last night to see that octopus has given wrong information to credit agency which has impacted my score.
I feel bullied and harassed because despite octopus mistakes and their acceptance they made me fall into their trap. It has impacted highly on my health and wellbeing. It’s a shame that whosoever I speak with, they have the same story for octopus. I am glad that I am out of their service.”
“They failed to take the monthly direct debit amount from my bank, causing a large bill estimated to catch up the energy used. If I hadn’t contacted them myself their inept accounting service would’ve carried on messing up my account. What a shambles !”
