“Amman was brilliant and told me what the problem was and had the solution at his fingertips which needs a call back tomorow and then its all sorted , Ive never had a call piced up so quick and if this is what ive been missing out on I heartlily welcome it and should of Dumped ovo a long time ago !!
He also explained what i need to do regards my EV and explained the rates and options and is sending a link for me to look at.”
“Spoke to Beth today whose Customer Service was outstanding. Beth was so easy to talk to and so easy to understand when explaining details of my account.
Beth listened and was very caring...
If only all customer Services were like this, [ I could name a few companies that could do with Beth to teach their staff how it's done to perfection.]
Whenever I call Octopus, they are all like Beth, brilliant customer service agents that always leave you smiling.”
“The Octopus advisor Joy was very helpful polite and knowledgeable and listened to what I requested and answered all my questions to my satisfaction very pleasing”
“Lorcan helped me sort out my direct debit payment amounts. He was super friendly and helpful. He explained everything very clearly and sorted my problem straight away! 10/10 experience with this lovely young man. Thank you!”
“⭐️⭐️⭐️⭐️⭐️
I had a wonderful experience today with Octopus Energy’s customer service representative, Emily. She went above and beyond my expectations — polite, efficient, and genuinely helpful. It’s refreshing to receive such excellent customer service these days.
I’ve been with Octopus Energy for several years, and one thing that has always stood out to me is their supportive and understanding approach, especially during times of difficulty. They truly have a great team, and today’s interaction with Emily reminded me why I continue to stay with Octopus. 🐙
Also their monthly “Spin the Wheel” feature when submitting your meter readings is a great touch — I’ve even won a few pounds here and there! Excellent company and brilliant customer service. Highly recommend!”
“I had a really good experience with octopus over the phone today. I was through to Sammy she really helped me and explained everything to me. My query was answered and i now have a better understanding of my bills and what to do in the future. I had a few questions and she was very patient with me and answered all my questions.”
“Accessible friendly, professional and incredibly knowledgeable customer services. Garima Kumar really set me at ease and rapidly resolved my query. I am very pleased with Octopus Energy.”
“Spoke to Eller-louise with my query and she sorted it out immediately she explained what had happened. Very pleased with her politeness and how pleasant she was.”
