“Spoke to Radhika today, what a lovely person.
I've just moved into my first home and wanted to look at gas and electric companies, I was being supplied by OVO but already after my two phone calls with them, I wasn't happy and wanted to look elsewhere.
I was told about Octopus energy by a friend, and I am so glad that I followed up their advice and called in.
After maybe only 3 minutes on the phone asking questions I was ready to change provider straight away.
Having someone polite and explain everything clearly makes all the difference.
I was blown away by how nice Radhika was and how she explained everything to the last detail, she was even nice enough to stay on the line while I had to sort something out for 5 minutes and didn't even complain about me holding up her time.
I'd recommend Octopus energy to anyone for how easy everything was, Amazing customer service, probably some of the best I've ever had.”
“Just subscribed to this company. So far, they have made the whole registration process smooth and easy. Phone service is quick, answering all queries, instead of sending you back to the website or to an online form like other companies, they help on the spot. Connor's assistance today setting a direct debit was a great help. Thank you.”
“I sent an enquiry by email this morning to Octopus and received a lengthy and thoughtful reply less than two hours later with all the information I had asked for and more and it certainly put my mind at rest.
Customer service at Octopus is first class and I love the fact that you're not hanging on a phone line for ages. Writing an email and then receiving something in writing which - as in Toni's reply - left no stone unturned - is great service. Thank you Toni!!”
“Radhika took me through the switching process from start to finish in a very helpful and professional manner, from confirming the notification to the previous provider, advising the date the switch would take place and the likely costs based on previous usage.
The best phone call I made this morning!”
“Hazel was friendly and helpful. Cleared up any confusion and was great in assisting with the numerous mistakes I had made. Was able to multiple separate issues within 8 minutes.”
“Ross was so helpful and understanding. Took time to fully understand my current situation and gave me all appropriate information for support and help. Would highly recommend 😊”
“Answered the phone incredibly quickly and hoping that the issue is resolved in a couple of days time (hence the 4 starts).
Tom was incredibly helpful and we had finished the call within 3 minutes - a lot quicker than some companies.”
“Being able to correspond by email with the same person regarding the problem I have having them fix it with no additional need for security or a robot on the phone. Gemma provided excellent service and was efficient and polite. SO refreshing dealing with an ergonomic up to date company. Thank you Gemma”
“I am happy for the response i got from the customer service from octopus, they make things easier for you, i was given an attention and make me feel good.”
