“I rang today to explain about our house move . Only waited about 30 seconds then terry s answered the phone , couldn't believe how quick it was ..once I explained our situation ( a little complicated) terry s made all the adjustments and set up another account for us so the transaction would go smoothly . Terry even told me about a better tariff for our gas and sorted that for us ..first class service . Can't recommend highly enough..”
“Landlord was insisting on updating a final bill for a .5kWh difference in estimate. Niall very kindly updated using a new reading, and saved us both time by ignoring the 10p charge. Very professional interaction.”
“Renu at Octopus has carefully gone through the processes for me that are needed to get my new solar panels registered with Octopus. I’ve really struggled as I’m registered with severe sight loss and just couldn’t find the sections needed. It would help to have that more clearly labelled as there’s a lot of toing and froing there dependent on whether you’re trying to register solar panels or heat pumps. But Renu has made up for all that with her patience and empathy.”
“Absolutely abysmal customer Service!!! Octopus customer service STINKS!
I have had a problem with Octopus Intelligent Go since I joined it a month ago. They promise me a call back and DON'T BOTHER! I have waited 8 times now for a callback and when you ring and ask why they haven't called you they put you on hold and leave the call running to make you give up! Why? Because there is no-one in Octopus 'intelligent' enough!
I am reporting them to OFGEM!”
“Lucy was extremely helpful in explaining the tariffs to me (I am a new customer), and she also provided me with the contact number to ring to see if I qualify for the wamer homes discount.”
“I feel that the customer service I received from Gemma on our call today was without doubt, exceptional. Gemma was a good listener, sympathetic, understanding, engaging and above all, a really lovely person. Gemma took the time to understand any concerns I had and left me feeling like a human being and not simply a number on an account. Excellent!”
“Mark H was a human being, answered telephone promptly, knew his stuff, was kind and supportive in helping me understand exactly what I needed to. I'd been online and made changes but had supplementary questions; all well answered. Then, before letting me go, he advised I could have a better tarrif and how that would be beneficial going forward, without locking me in should prices fall. Thank-you very much, Mark, and well don Octopus for having an excellent, usable website AND answering your phones so well, human to human.”
“Niamh is a legend. I called up with lots of questions on my home move: Meter reads, EV tariffs and how I’d get my solar panels registered.
Niamh handled all my questions smoothly with an excellent level of knowledge and experience.
An true asset to Octopus ❤️”
“The staff have all been good and helpful. Hazel has kept me informed. During an electrical storm on 10th June the comms on our gas and electricity meters were knocked out. The electricity comms were got working in a reasonable time, but I am still waiting for the comms to connect with the gas meter. Hazel tells me a replacement gas meter is needed and has been requested. So the only reason I have not given 5 stars is my frustration with the delay, not that anything is spoiling.”
“Natasha was amazing - she knows what she is doing! I spoke with another girl before and she didn’t have a clue - we wasted so many days but Natasha’s knowledge was there and she managed to complete our switch!”
