“We have an issue with reading our gas meter so we contacted Octopus Energy and spoke on the phone to Sammy who was very helpful and polite. She was very efficient and got us an appointment with Octopus engineers to come and replace our "Smart Meters". We cannot thank Sammy enough for her patience and excellent service.”
“Called to let Octopus know that I was moving house and will be leaving until I open a new account at my new residence.
Britney was very helpful and talked through every step with me.
Thank you.
Phil”
“My call was answered quickly by Jacob. He was extremely helpful and knowledgeable answering my queries in full. Excellent telephone service in a friendly and professional way. We have only recently joined Octopus and are very impressed with the service to date!”
“They were quick in answering the call, and they were able to assist me in adding gas to my account. He was very helpful, in explaining everything to me and just couldn’t ask for a better service.”
“Octopus people are absolutely brilliant. I'm 80 and I find dealing with various companies is terrifying but octopus people make it all so clear and are so patient. Thank you so much you lovely people.”
“Lucy who took my call was very professional in the way handled my issue.
Hopefully all will be ok with in a few days .
If all your staff are as good as Lucy you will have a fantastic team”
