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Octopus energy Reviews

3.8 Rating 4,294 Reviews
69 %
of reviewers recommend Octopus energy

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Octopus energy 1 star review on 27th March 2025
Abdi
Octopus energy 1 star review on 20th March 2025
Ali Ahmed
Octopus energy 5 star review on 14th March 2025
Sarah Cawthorne
Octopus energy 5 star review on 13th March 2025
Reiner
Octopus energy 1 star review on 21st February 2025
Ali
Octopus energy 5 star review on 18th February 2025
Lynne Hilditch
Octopus energy 5 star review on 18th February 2025
Lynne Hilditch
81
Anonymous
Anonymous  // 01/01/2019
Zak was lovely and friendly. It was really easy to resolve my issue and there wasn't a long wait. I'm very happy I chose octopus energy!
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Posted 3 weeks ago
Dexter was lovely and helpful, very clear and friendly. Dear giant octopus in the sky give all your bonuses to him x The wait time was only a few minutes to speak to someone on the phone and the rates aren't too bad. Submitting meter readings is easy.
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Posted 3 weeks ago
Today’s request was completed in an efficient, speedy and done in a very user-friendly manner. It is a credit to Octopus that their CS is a live and pleasant experience.
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Posted 3 weeks ago
Really easy to switch over. I was helped by Mo who happily answered all of my questions.
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Posted 3 weeks ago
excellent and very easy to deal with
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Posted 3 weeks ago
Octopus energy offer the best customer support I have experienced from a utility company for many years, Mylah was extremely helpful very polite and pleasant to speak with.
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Posted 3 weeks ago
It took a while to get a phone number so I could actually talk to someone, but once I had a number Joshua was very helpful, professional and we had a laugh, which was nice.
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Posted 3 weeks ago
easy peasy so far.
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Posted 3 weeks ago
Thankyou emily for making the switch so easy. Would highly recommend switching to octopus energy. Perfect.
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Posted 3 weeks ago
I spoke to a gentleman called Thomas to sign up to Octopus today, he was really helpful, had a laugh with me and explained everything really well. Was such an easy process and he answered all of my questions and let me know what to expect with the change over.
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Posted 3 weeks ago
Mo was very helpful and very clear - he made the process of the changeover very simple. Thank you Mo.
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Posted 3 weeks ago
Excellent! Zak explained everything clearly and exceptionally well, as a new home owner and previous experience of trying to switch my energy, I couldn’t have asked for a better person to have answered the phone! Thank you!
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Posted 3 weeks ago
Parveen was a delight to discuss thing with. At all times she dealt with me as a valued customer and she and I had the odd good humoured laugh. She was patient and a good listener, unusual these days. Parveen took the time to explain to me both the technical and future aspects of my enquiry and made me aware of the options available and that the decision was mine on how I go forward Couldn’t have received a better service from Parveen. She did your company proud
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Posted 3 weeks ago
The person on the phone was very nice and gave me all the information I needed and helped a lot.
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Posted 3 weeks ago
Octopus are so refreshing in their approach and the adviser I spoke to, Mollie, was awesome!
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Posted 3 weeks ago
Octopus energy are the best. Always try to help when needed. So glad I was moved to them. I have managed to get some very good deals from them too compared to other suppliers which is why I've been with them a good while now!! 😊
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Posted 3 weeks ago
Emily was super helpful in getting my account set up. I cannot thank her enough!
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Posted 3 weeks ago
Octopus took 2 payments from my bank account, I have sent them 2 emails which they haven’t bothered to reply I have cancelled my direct debit because they can’t be trusted.
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Posted 3 weeks ago
Customised service
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Posted 3 weeks ago
Spoke to Holly A-R this lunchtime and everything sorted so efficiently and what a pleasure it was talking with Holly she was great. 😊
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Posted 3 weeks ago
Octopus energy is rated 3.8 based on 4,294 reviews