“How refreshing to talk to Preetpal who kindly explained the tariffs and helped me decide on the best one. I can find technology quite confusing, but he was patient and understanding and it was a pleasure talking to him.”
“Hi, I was having a issue with my new Home Mini, which wasn't connecting to my Smart Meter. Having called support, I spoke to an agent, Garima Kumar, who was really helpful in troubleshooting my issue.
Really helpful and clear instructions - thank you! :)”
“Great customer service from Felicity who got me set up after a few technical hitches. Particularly impressed with the fact that Octopus answer the phone rather than leave you holding for long periods like other energy suppliers.”
“Jacob is amazing. He is very polite and helpful.
I have received an email from him and it was very easy to request refund.
It's no exaggeration to say that he is a huge asset to your company.”
“Tayla what's the person who I would in contact with they were helpful sociable and resolved my query satisfactually is a shame more people in different companies are not more like them and the reason I say then is because I haven't actually spoken to them on the phone so I don't actually know who they are but if I use the word they then I'm not offending anyone anyway they deserve a medal I have been with octopus for a very long time and I would never change they are by far in my opinion the best energy company that I have ever been with and now I'm 62 years of age I would give octopus ten stars if I could and I would give Tayla 50”
“Terry was extremely helpful, professional, knowledgeable and supportive. He is a real asset to and a great ambassador for the Octopus team. Thank you.”
