“Spoke directly with Amaan who acknowledged my concerns regarding the increase in monthly payments despite being some £570 or so in credit. He sorted this out with a revised payment. He also looked at the forthcoming 1 year deal for me”
“We spoke to Britney because we wanted to find out if we were ok with our level of payments. She explained that we were in credit which reassured us. She was very helpful and friendly”
“Hazel was so helpful today. She was friendly, polite and very patient. I’m new to the DD way of paying (we have just moved house) so I was a bit unsure but she made me feel better about it all. Thank you 😊”
“Had a wonderful support experience during moving home. Special thanks to Preetpal, who patiently answered all our queries and guided through the transition. Hope to be part of Octoplus soon.. !!”
“After managing to lock myself out of my online account and app ( no. I don't know how I did it either!) , I spoke to Jess, who spotted straight away what the problem was, and helped me rectify it. Bravo Jess, you're a credit to your fantastic company 👏👏👏”
“Hi I just like to say that octopus energy helped me this morning a advisor called Cary’s she upgraded my tariff and helped me save money each month and also advised me about other benefits I could benefit from octopus energy in the future so I would like to say a thank you to the advisor Cary’s and also recommend her team leader to give her a commendation for her excellent customer skills and professionalism in relation to my problem that she solved with her help so thanks again octopus energy keep the good work up a happy customer 😊”
“George at Octopus very helpful to me today with a very clear explanation of how the Intelligent Go tariff works and how it would be suitable for me. His help much appreciated.”
