“Nothing ever seems to be a problem, I've written to them over the years with little queries, big problems and questions and everytime get excellent customer service help, your team are amazing. Thank you. 10 out of 10 for everything you've done for me. I will fully reccomend you to everyone I know. Today I was emailing with Waverley, please pass on my thanks.”
“Great customer service and so easy to contact without spending too much of your time. I requested a refund on part of my credit. Dealt with swiftly and no issues, thanks.”
“Answered the call quickly which was good because the music on hold was ghastly. Lesley was very helpful. Just a pity octopus tariff offer is not very competitive.”
“English-speaking agents, laugh at my jokes and make me laugh — a great way to start the morning. Hearing an English-speaking lass at the other end makes me smile because I live in an English-speaking country.”
“We received friendly and professional help from Tayla. She knows her product and all questions were answered promptly and efficiently.
Very competitive unit and daily charges.
Thoroughly recommend Octopus Energy.”
“Very quick response from Carys and my issue resolved instantly especially in view of our current difficulties following an ongoing insurance claim. I was pleased that my issue was considered sympathetically which many large companies do not do unfortunately.”
“My call was answered promptly by Sammy and she was so helpful and dealt with my query perfectly. Other organisations could learn from you how to deal with customers. Thank you.”
“I called Octopus as I had a decent amount of credit, I only wanted to take some of it as we would probably use it in the winter. Jacob made it so quick and easy to get my refund. A job I was dreading as I thought I might be on the phone for ages was so simple. Thank you”
“Sammy was brilliant. I called to switch my electricity supply to Octopus Energy, following my previous provider entering administration. The request took only two minutes to complete over the phone, and Sammy processed the switch immediately; it will take effect in just two days. Sammy also provided a helpful, high-level overview of potential tariff fine-tuning and billing options that could further benefit me once the switch is complete. It was wonderful to have a real person answer the phone within minutes and complete the request so quickly and with such a friendly, customer-focused attitude.”
“I rang today to explain about our house move . Only waited about 30 seconds then terry s answered the phone , couldn't believe how quick it was ..once I explained our situation ( a little complicated) terry s made all the adjustments and set up another account for us so the transaction would go smoothly . Terry even told me about a better tariff for our gas and sorted that for us ..first class service . Can't recommend highly enough..”
“Landlord was insisting on updating a final bill for a .5kWh difference in estimate. Niall very kindly updated using a new reading, and saved us both time by ignoring the 10p charge. Very professional interaction.”
“Renu at Octopus has carefully gone through the processes for me that are needed to get my new solar panels registered with Octopus. I’ve really struggled as I’m registered with severe sight loss and just couldn’t find the sections needed. It would help to have that more clearly labelled as there’s a lot of toing and froing there dependent on whether you’re trying to register solar panels or heat pumps. But Renu has made up for all that with her patience and empathy.”
