“Jamie Leigh answered my query and clarified the options at a pace that suited me. She was able to help me transfer to my new tariff easily without hassle. Thank you.”
“Mylah handled the whole process of setting up our new account very professionally. As we have several meters there was a lot of data to check and process and it was all completed on the one phone call.”
“I was contacted by letter which said I wasn't on the cheapest tariff anymore so I phoned immediately I waited no longer than 5 minutes to get through the customer services advisor confirmed what the letter sofas and explained it in layman's terms I agreed to switch tariffs and that was it no repetitive questions no being placed on hold great customer service”
“I spoken to Jay today about my tariff I was on the wrong one , Jay was very professional in talking to me what was the best tariff for me was I very happy customer thanks Jay sorting this out for me”
“Niall has been unbelievably supportive during the onboard process following some issues with my old account that was resolved very quickly. Thank you Niall”
“Tom Chapman was professional throughout our phone call He listened answered questions and explained whole process of changing to Octopus very clearly Feel happy to change if this is an example of what customer service will be”
“Spoke to Dexter today on the phones who was so very helpful in getting us switched over. Brilliant customer service, thanks for dealing with our new account setup so efficiently and explaining everything so well”
“I had the pleasure of being assisted by Izzy while setting up my energy account and arranging regular monthly payments. From the start, she was incredibly clear, patient, and thorough in her explanations, making the entire process smooth and stress-free.
What stood out the most was how personal and supportive she made the experience feel. She took the time to guide me through everything, ensuring I understood each step and felt confident in my choices. It’s rare to find such genuine customer service, and Izzy truly went above and beyond.
A huge thank you to Izzy and Octopus Energy for their excellent service—I feel well taken care of! Highly recommend.”
