“It may have taken a long time to fix my electric smart meter but Grace has kept me updated all the time, as I didn’t know how to get this resolved. Thank you,”
“An absolute pleasure to speak with Michelle earlier very professional, efficient, but friendly. Explained my options in an easy and understandable way.
Thank you.”
“I asked for general information about help available to customers.
I received a prompt and courteous reply from Lauryn. Each time I replied she responded the same day and has offered to help again.
I have never experienced this high standard of service from any other utility companies, many of whom have staff in S. Africa and elsewhere who don't understand the issue first time. Prem”
“Speaking to Grace today was a pleasurable experience. She was able to give facts about what I asked for - tarrifs daily charges which enabled me to make an informed choice. As a satisfied customer of Octopus for several years, I was further impressed by the customer service, especially being able to speak to a real person with minimal delay.”
“I contacted Octopus the other day to enquire about new contracts when mine ends, Waverley replied to me with information about a new contract which was just what I was looking for, we had a number of 'conversations' which resulted in an excellent outcome. I would like to thank Waverley for his excellent service”
“Lovely lady named Sammy took my call promptly & was able to reduce my up coming next payment as requested & confirmed the payment date.
She was very polite & helpful & a credit to the Octopus team! Carry on doing a good job!”
“After calling many Customer Service lines for many Companies, over many years, it is an often a frustrating and disappointing experience. However, Eloise B from Octopus Energy couldn’t be further from that.
She was absolutely lovely. Charming, professional, knowledgeable, helpful and a joy to speak with. She helped me change tariff, altered my monthly payment and did everything she could to ease my financial burden during these difficult times. She is the best advert for customer retention you could possibly have. Eloise B- look after her, she’s a great asset.”
