“Answered the phone promptly, very polite and friendly. Simple, not excessive security checks. Information I needed readily available along with explanations. Once I had the information I changed my direct debit and tariff. Whole call took 5 minutes 16 seconds - with so many companies you won't get to speak to a human in that time! Confirmation email arrived within a couple of minutes. Great customer service makes everything just so easy.”
“I spoke to Sammy today because I had made a mistake with my electricity reading, she was able to amend and sorted it out and I am very grateful for what she did and so promptly”
“Mark was very helpful and knowledgeable and helped me setup a new Fixed Tariff when my present one runs out the 10th of Dec, it's always easy to contact you guys and like Mark all your customer service agents are very friendly apart from very competitive pricing it's another reason why I stick with you, regards, Jim”
