“Since my husband passed away recently, i have had to deal with things by myself. From the very start of doing this with the staff of Octopus, i have found them to be so efficent, helpful and very caring with me. I have contacted them on quite a few occasions about different things and they have responded with care for me and put me at my ease when dealing with queries. I am very grateful for all the help i have been given and shall continue to with Octopus as my energy provider.”
“I requested to move to variable direct debit rather then having hundreds of pounds in credit. They responded in 2 hours and all sorted.
Very professional services as always.”
“Excellent help as I was extremely worried. Garima Kumar sorted everything out for me and made me very relieved. When you are in your 80s techy things are more difficult! I find Octopus a very good company.”
“The person on the phone very helpful. Can't sort the problem but is going to forward information to smart meter department and email me a update. Hope this will help as this has now been going on since September 2024.”
“I have been with Octopus Energy for the last 3 years and they have always been brilliant. I switched recently to a new provider because rates were cheaper and after switching I realised what a poor energy provider my new one is. They didn’t send readings to Octopus to verify final bill so took a little longer than I expected, and when my new supplier finally sent readings they sent a wrong read!!! I give Octopus 4 stars just for not doing more in terms of pricing to keep us. I’m sure we will be back when our new contract ends.”
“Octopus are seriously going down hill, left them for another provider who is cheaper, like with many customers who have changed they keep the credit balance for weeks, no doubt gaining interest. Finally had to get the Ombudsman involved as still waiting after nearly 10 weeks!”
“I have never been impressed with Octopus. I was very happy with Shell Energy but I had no choice when I was automatically changed over to them. They have logged me out of my account on my phone continually which was very annoying and frustrating. I hardly think anyone would hack my account in order to pay the bill!!! Nat was the first person in Customer Support to inform me as to why this was happening and explained how to stop it. Nat is an absolute credit to Octopus Energy, friendly, polite, very knowledgeable and went above and beyond.”
“Engaged with Jacob. Such a pleasant young man. I felt he was really listening to the questions I asked and then gave a response in a clear understandable way. I would consider him an asset to any Company. Such a contrast to an experience I had with someone from another well known utilities Company.”
“I engaged with Carys from the Customer Services team and, as usual, received a prompt, pleasant reply. She resolved my query and presented a 'human face' to my interaction with Octopus. Top marks!”
“We have an issue with reading our gas meter so we contacted Octopus Energy and spoke on the phone to Sammy who was very helpful and polite. She was very efficient and got us an appointment with Octopus engineers to come and replace our "Smart Meters". We cannot thank Sammy enough for her patience and excellent service.”
