“Adam was fantastic!
He talked me through everything. He was happy to answer all my questions, even if they were silly, he made me feel that they weren't.
He took the time to explain all the details, how the process works, the rates and the differences. I even asked him to repeat a few things and he was happy to.
He asked me questions and helped me find the answers as I wasn't sure how to get the information required.
He was polite, friendly and I didn't feel rushed on the call. It was so refreshing to deal with Adam. Thank you so much!”
“Absolutely shocking. Confirmed my new contract on 8th July. It’s now mid November. Guess what. No new contract.
I’m also being charged more than before for the privilege.
They won’t look into the over charging. Let alone the new contract being sorted.”
“I spoke with Jacob who was absolutely fantastic. He was extremely helpful and explained everything I asked, he is an asset to the Octopus Team. The whole all round customer service you all provide is outstanding. Thank you Octopus for being simply the best.”
“Call was answered promptly..Not kept on hold like most calls .
The person who answered was friendly ,not.over the top and efficient and sorted my query immediately”
“Contacted Octopus energy today. Really impressed with the very short time I had to wait for my query to be dealt with. Spoke to Mark H COV10. He was very pleasant, helpful and knowledgeable and sorted out my new fixed tariff. All completed and an e-mail sent promptly to confirm. Very good service.”
“so far everything is going well with your company you have put my needs first as you listen to what I had to say and I just like to say thank you George”
“Contacted Octopus problems with changing tariff and spoke to MIca who sorted the problem very quickly.
Have only been with octopus a very short time but always get 1st class service Thank you”
“Very pleased with the professional advice l received today from Britney, she was sympathetic to my advanced years,
and left me relaxed.
Still very happy with the Octopus service.
Thanks,
Norman .”
“AMAZING customer service every time. All the staff speak clearly so there’s never that risk of incorrect information being passed over. Any issues are resolved straight away and they do anything they can to try to accommodate. There’s no such thing as having to wait on hold for almost 2/3 - with octopus they answer in such a good time. Definitely recommend to anyone. I believe I spoke to a guy named Niall who was so lovely and went the extra mile to explain what support Octopus can offer to families like me who have a special needs child, so they always recommend any priority list you may be entitled to be added on.”
“Great service from George today regarding tariff changes happening in January 2026. Excellent discussion and agreed to new tariff. No hassle, no pushy sales talk just excellent Octopus service as always. Thanks again George.”
