“As I had done something wrong on the email Octopus had sent me , l contacted customer service. Didn’t wait long before a lovely girl answered. I told her what I had done & with in seconds she had rectified it . Brilliant service thank you”
“You made me happy by answering my call! I didn't have to wait too long, and Hazel was extremely helpful and efficient. She told me what the problem was, and we sorted it out. It is ALWAYS better to speak to a real person when there is a problem!”
“I got through by phone fairly quickly and found the customer adviser very helpful and polite. He kept me informed if he needed to put the call on hold. He was a pleasure to deal with and we parted on a very amicable note. I don't hear very well and can only apologise that I didn't catch his name.”
“I got through by phone fairly quickly and found the customer adviser very helpful and polite. He kept me informed if he needed to put the call on hold. He was a pleasure to deal with and we parted on a very amicable note. I don't hear very well and can only apologise that I didn't catch his name.”
“I have moved home and had the pleasure of speaking with Jay Bradbury. He made the transition of accounts very easy, made me feel at ease with the whole process. Jay was very understanding in all aspects. Thank you! 😊”
“I was struggling to see the amendment I made to my monthly payments, I spoke to Beth in customer services and she assured me that the change had been processed. Beth dealt with my enquiry very swiftly and efficiently, great service again from Octopus Energy”
“The company we used to install our solar panels was very good, but thier after sales was rather poor. So not knowing what I needed, I shopped around the utility companies to try and find the best deal, the last company being the one i was already with. I made contact with Emily at octopus, and without false praise, she made the whole process simple, straight forward and cost effective. As a mature person, not conversant in navigating the myriad of different packages, deals and offers from the many utility companies out there, Emily has been enormously helpful.
Thank you Emily.
Thank you octopus 🐙”
“As a new customer to Octopus, running from my previous supplier who seems to have dressed up a revamp of their EV charging plans as a positive when it actually doubles the rate, I must say that I am immediately impressed. Calling up just to check if I had to do anything as one of my smart meter’s readings wasn’t showing, the chap I spoke to, Sam, was incredibly helpful and not ‘robotic’. That’s after being answered after only a few rings. I’ve never know anything like it!”
“Octopus is truly the best customer service, super efficient and their colleagues know how to solve issues quickly and efficiently. I really wish other service providers in UK (not only energy but broadband, cellular etc.) should learn from them. Keep it us Octopus, you are doing right things by the customers.”
