“Thomas was a very big help in explaining and setting up a new contract for my new home. Thomas was very efficient and friendly with all, a good testament for Octopus.”
“Friendly and helpful Mylah took me through the process clearly, concisely and efficiently. Mylah explained all the key points for understanding. I am fully confident in Octopus following this call, and feel assured of a quality service. Thank you”
“Jack understood the concern about moving into a house that was already registered as an Octopus customer. We recently moved in and he was able to setup our new account and explain the tariffs. Made the whole process painless and simple.”
“Ignoring incorrect charges and lacking follow-up or response :
I moved into my current residence on 15 January 2024 and began using your services on 17 January 2024. However, on 6 February 2024, I was charged £511.74. This amount is clearly not for the usage period between 17 January and 14 February, but instead relates to charges owed by the previous occupant before I moved in.
I have already provided evidence regarding this issue multiple times via email and phone calls. But its still under "we are handling it" process and they didn't refund the amount for more than 10 MONTHS !”
“I am switching from another supplier to Octopus and Alex today quickly settled an account for me and promised to sort out everything with my previous supplier. Great service, thank you, Alex!”
“Sorted out change in address quickly, only thing to note though is a lot of background noise from octopus caller end
Otherwise communicated really well”
“Got through quickly to Owen this morning, he was approachable, gave well researched advice and provided all the information I requested. Having recently moved into a new rental property, he made the hassle of sorting out new bills hassle free. I was very impressed with my initial call to Octopus, will be recommending to family and friends.”
“Spoke to innocent on Friday whom guided and advised me as to my changeover to Octopus energy. Innocent was very informative and helpful and gave me lots of good advise. It was a pleasure to speak with him. Thankyou for all your help Innocent. I'm looking forward to purchasing my electric energy with Octopus.
Yours truly
Susan Smith”
“"I had an amazing experience with Dominica on December 3! She went above and beyond to help me set up my energy bills and choose the right plan for my needs. Her professionalism, patience, and expertise made the entire process smooth and stress-free. Thank you, Dominica, for your exceptional customer service!"”
