“Had a phone call with innocent today. He was very polite and efficient and helped with a lot of support for myself. I would highly recommend the company and would like to personally thank innocent for his call today”
“II have always found Octopos customer service professional, courtesy and easy to talk to. Yesterday I spoke to Ola who was very professional and was very quick to sort out my query. That's what customers expect from customer service it puts them and ease.”
“27/11/24
I called Octopus to switch both gas & elec. Aysha was so lovely on the call, she was both professional & patient & knowledgeable of the product. Aysha advised me of the tariffs & answered all my questions even going through the tariffs again to ensure I had all the relevant information. Aysha then walked me through the switching over process & reassured me throughout by explaining everything to alleviate any concerns.
Aysha also asked me several times if I was happy for the switch & proceeded at a pace that was comfortable for me.
Thank you Aysha for supporting me through this switch, you are a credit to your team. This is exactly the kind of customer service needed by customers, so well done Octopus on the selection & training of your staff.”
“Helpful ,clear and honest responses to my queries.
Jacob was friendly and transparent in his dealing with my enquiry, and followed up the phone call straight away with an email which was great.
Kind regards
Kate Downie”
“joining Octopus officially from tomorrow 28/11/24 i found the experience agreeing a new fixed energy deal a breeze ‘ unfortunately i didn’t catch the ladies first name but can say she was very polite professional and very helpful in helping me make my mind up in joining Octopus Energy
Can only say thankyou
Edward Craven”
“I spoke to Paveen today on a number of complex issues. She was very helpful, patient professional and well informed. She resolved all the matters I was concerned about and was able to give me contact details of the SMART meter suppliers. I like dealing with Octupus Energy as a provider and Paveen is an excellent ambassador for the Company.”
