“So today I opened my first energy account with Kainaat at Octopus energy. I was so overwhelmed when ringing because it was something I have never done before and Kainaat was amazing! She is the kindest, most friendliest person to ever speak to and was extremely helpful. She explained everything to me in detail and made sure I felt confident that I knew the process. I honestly couldn’t have asked for anymore.
Thankyou so much Kainatt! It was such a swift process aswell! All set up in a matter of moments. Would 100% recommend Octopus energy.”
“Niall was excellent...explained EVERYTHING with clarity...no half baked info. Octopus and a few other companies I've had to deal with need more people like him... thank you Niall.”
“Five stars service provided by Mo. I am very happy with his explanation. Thank you for the professional service and taking time to explain about solar panel tariff!”
“Raised a problem with my smart meter reader and it seems to have slipped through the system but when I spoke with Emily this morning she talked me through how to reset the reader and the problem seems resolved.
Emily was very helpful and a credit to your company.”
“Just spoken with Joy about my balance and payments, she was so helpful and I appreciate the fact that there's always someone at Octopus Energy to talk with about queries (online doesn't 'work' for me)”
“First experience dealing with Octopus today as I am moving home and needed to set up a new account. Very quick and easy with no faffing about.
Very impressed.”
“Have been a customer for octopus energy for 2 years. Recently fixed tariff ended was an intelligent go to. But now they don’t even have my tariff details so I can’t even signup to any of their tariffs. Customer service have been absolutely useless. Standard response is I don’t know why you can’t see a tariff or resign to octopus intelligent go. Been charging me standard rate for the last two months whilst sending me emails indicating I am intelligent go.
Asked to speak to a manager and they cut me off. Just can’t get the customer service these days… very very poor.”
“Not yet an official customer of Octopus but arranged for my switch today and the operative was extremely helpful, professional and thoughtful whilst addressing my enquiry.
It’s clear that they drive high standards for their customer service.”
“I have been an Octopus energy customer for a number of years now. More recently I had solar panels installed. I was very unsure of the process for selling any unused electricity back to the grid. Emily was brilliant in sending me instructions which I was able to follow. I felt very supported by her throughout the whole process.
I particularly like the fact that the company is environmentally focused and is not totally concerned with making the biggest profit.”
“Amaan was excellent, very patient & stayed on the phone with me for over half an hour. Nothing I asked was too much trouble for him to explain. I can understand why Octopus is getting the customer service so right! It's because you can talk to a human! Hopefully the transition from our current supplier to Octopus, will be as easy as today was”
“Octopus Energy wrongfully cancelled my account, claimed I had moved out and cut my power, I was without electricity for 21 hours. When dealing with their "emergency" out of hours team they said I could get an electrician to check the issue and I would be reimbursed. I spent £310 on an electrician and then they tried to add that amount to my account as credit, which I did not want I wanted my money back. I asked for this and was told it would be paid back the next day, it is now a few days later and they say I will have to wait even longer to recieve my refund. Customer service have been slow to reply and not been able to solve any of the issues they have cause in a timely manner.”
