“Really helpful knowledgable customer service. Connor very quickly understood my needs and explained all the things that might affect my particular situation”
“I didn’t have a bad experience with octopus energy. I had a bad time exacting a clear meter reading when I moved house. I spoke to two people at octopus. The last person I spoke to was Mandy who was helpful. Hopefully the meter reading for the house I moved into is now sorted.”
“Isobella: finally spoke to someone who had knowledge and patience to advise me on how to get my smart meter to work. Also, Isobella took time to advise me on a few other queries I had.”
“Today I rang Octopus Energy and spoke to Mark H COV 10 asking which tariff might be best for me, he gave me the different types of tariff based on my usage and with the help I gained we managed to chose one I was happy with.
Thank you”
“I couldn’t decide whether to change from flexible tariff to fixed. Bal sent me a very helpful email with a link to fixed price information which made me feel more comfortable with my decision. Bal was very efficient in replying to my emails.”
“Sharia was very patient and made me feel relaxed nothing was to much trouble for her she explained what I wanted to know
She's a credit to your company”
“I had been contemplating a switch for some due to tardy services of another provider, and fellow club members were positive about Octopus.
Thomas patiently talked me through the tariff options and solar power export options.
The switch was very straightforward and I hope to move to the outgoing Agile rate to get the best returns for my solar panels and battery once all the devices and certificates are recorded.”
“Was worried about changing supplier, Dexter was so helpful and nice, made me feel confident don't think I'd have changed without his kind and patience manner, thanks again Dexter.”
“I called to ask about the compatability of my meters and other similar questions. The conservation I had was excellent - I was extremely impressed with your assistant (sorry, I didn't get his name). Very happy to move to Octopus.”
“Praveen the agent on call went out of her way to make sure my grievances were all addressed and dealt with complete with an email supporting each issue! Highly appreciated. Thank you Praveen.”
“Following many issues last year resulting in me paying each month via the app (rather than direct debit,) I finally got away from Octopus.
Despite their constant insistence in raising my monthly payments, they are clearly not as enthusiastic about returning money that belongs to me. They never acknowledge emails from the octopus email address given and to date have failed to respond to two this week.
Their staff used to be so helpful but now they lack training in basic customer service - such as respect and courtesy. It’s so easy to set up an auto response so that customers know their email has been received but they apparently have not considered this.
The irony is, if I owed them money I would be getting unpleasant communications from them. Never again will I go with this company when I switch and I would never recommend”
“We have just been on the phone to Raiyan
We had lots of questions which he was very patient with us and answered all our questions we have now joined Octopus Energy thanks to Raiyan who made the change over very easy for us very good customer service
Kindest regards Nigel and Mandy Allen”
“Thank you for the service your staff are always polite and friendly and helpful.
Pheobe was very helpful and talked me through the process to change tariffs a big thank you.
PHILIP GOODCHILD AND SANDRA COGAN”
“Always incredibly simple calling Octopus and asking for help. No confusing jargon or long-winded calls, very to the point and always happy to help. Holly A-R took my call and was very helpful in answering my questions. Always a great demonstration of how simple and easy customer service should be and a large reason why I choose to stay with their supply”
