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Octopus energy Reviews

3.8 Rating 4,290 Reviews
69 %
of reviewers recommend Octopus energy

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Octopus energy 1 star review on 27th March 2025
Abdi
Octopus energy 1 star review on 20th March 2025
Ali Ahmed
Octopus energy 5 star review on 14th March 2025
Sarah Cawthorne
Octopus energy 5 star review on 13th March 2025
Reiner
Octopus energy 1 star review on 21st February 2025
Ali
Octopus energy 5 star review on 18th February 2025
Lynne Hilditch
Octopus energy 5 star review on 18th February 2025
Lynne Hilditch
81
Anonymous
Anonymous  // 01/01/2019
Myah, was professional, came across friendly and very helpful. Myah answered my questions clearly for me to understand as what to expect. xx
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Posted 1 month ago
Sharna helped us to switch to you today, very helpful. Thank you.
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Posted 1 month ago
I had a lovely girl answer the phone. She reassured me and offered financial help if needed. Also flat rate taffif and explained all to me. She mentioned heated throws and my new oil heater costs. Excellent service and charming lady. Thank you x
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Posted 1 month ago
Very helpful and understanding staff. She really was great
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Posted 1 month ago
I wish I got the name of the super helpful lady I just spoke to on the phone! Really reassuring and explained things well for someone who really doesn't understand bills/technology!
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Posted 1 month ago
Very warm welcome to octopus energy from MYLAH most helpful explaining everything.
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Posted 1 month ago
Bubbly happy call handler. Got the job done quickly and was very informative of all the steps
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Posted 1 month ago
Parveen was extremely helpful… Listened too my questions and was explained everything well .
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Posted 1 month ago
I found the assistant was very help ful and hope to you for the future has a new client
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Posted 1 month ago
Myla was excellent so helpful and patient She kept assuring me how easy it is to switch suppliers and feel free to ring if I had any problems I'm an older lady with very little technical knowledge but she was very helpful Would definitely recommend Octopus
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Posted 1 month ago
I spoke to Thomas who was really friendly, polite & very helpful with me switching to you, answered any questions I had.
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Posted 1 month ago
Really helpful knowledgable customer service. Connor very quickly understood my needs and explained all the things that might affect my particular situation
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Posted 1 month ago
I didn’t have a bad experience with octopus energy. I had a bad time exacting a clear meter reading when I moved house. I spoke to two people at octopus. The last person I spoke to was Mandy who was helpful. Hopefully the meter reading for the house I moved into is now sorted.
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Posted 1 month ago
Isobella: finally spoke to someone who had knowledge and patience to advise me on how to get my smart meter to work. Also, Isobella took time to advise me on a few other queries I had.
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Posted 1 month ago
Today I rang Octopus Energy and spoke to Mark H COV 10 asking which tariff might be best for me, he gave me the different types of tariff based on my usage and with the help I gained we managed to chose one I was happy with. Thank you
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Posted 1 month ago
I couldn’t decide whether to change from flexible tariff to fixed. Bal sent me a very helpful email with a link to fixed price information which made me feel more comfortable with my decision. Bal was very efficient in replying to my emails.
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Posted 1 month ago
Radhika was very helpful and I was happy with the experience and quote I was given
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Posted 1 month ago
Sharia was very patient and made me feel relaxed nothing was to much trouble for her she explained what I wanted to know She's a credit to your company
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Posted 1 month ago
I had been contemplating a switch for some due to tardy services of another provider, and fellow club members were positive about Octopus. Thomas patiently talked me through the tariff options and solar power export options. The switch was very straightforward and I hope to move to the outgoing Agile rate to get the best returns for my solar panels and battery once all the devices and certificates are recorded.
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Posted 1 month ago
Absolutely amazing woman I spoke to She was extremely helpful and respectful. Kainaat thank you for you help today
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Posted 1 month ago
Octopus energy is rated 3.8 based on 4,290 reviews