“Hi Sam , thanks for your help today giving me , all the details of our account. As you suggested I will contact you again on the 1st April. We are very pleased with our time at Octpus ššThanks again, Kath Flitcroft . Ps. Itās Mrs ,
Regards Kathryn.”
“Today I spoke to Tom, brilliant help knew what he was talking about, didnāt mind when I butted in with a question, explaining if I didnāt understand first time round, I had been told your customer service was ace, Tom definitely was at the top of the game.”
“Vicky was extremely helpful in organising the removal of my gas meter. We also had a good and insightful discussion about the best tariff for my solar pv, battery, air source heat pump and ev charger installation. Yet again Octopusā customer service people are a joy to talk to. Vicky is one of the best.”
“An advisor who was logical in the delivery of the relevant information. Friendly and confident in his delivery .He listened to me and made sure that I understood all that had been agreed.”
“Very happy after speaking to Kainaat today. So much that I've switched! Excellent communication, clear answers, support and understanding with my enquiry for comparison rates and tariffs. I was amazed to hear at the very end if the call and after I said "let's go for it and complete the switch" that Kainaat had only been working with Octopus Energy for a week and today was her first day on the phones with no support. Well Kainaat, you're a natural... well done to you, I would never of guessed and thought you'd been doing this for years and a senior staff member. Thank you for the support, 5 stars from me!”
“Zak was really helpful with getting my provider switched to octopus.He heard all my questions patiently and was willing to explain everything to me. Really appreciate his efforts and the people like him is the reason I chose octopus over other providers.”
“Vicky J was most helpful unlike soe of your other members of staff. Not all of your staff understand how to resolve problems
Vicky J understood the problems on 2 cases and was able to resolve both matters. Well done Vicky.”
