“I had what I thought was a tricky call to solve with switching of addresses etc. The lady I spoke to was very pleasant, clear and concise. The matter was sorted in minutes with no issues. Very pleased indeed!”
“Parveen provided excellent customer service and went to all lengths to attempt to resolve my issue. I am sure she is a valued member of your team- thank you”
“Purchasing solar panels,battery and ev charger and found the service very poor. Because there was a delay of the DNO certificate we were left with an electric car and no ability to home charge two months after initially ordering. Currently no date for installation of anything and having to make phone calls and send emails to try and get updates. The frustrating aspect is that Octopus make a point of advertising their supposedly excellent customer service although my experience is anything but”
“As a new Octopus customer I could not have been happier with the assistance given to me by Joshua in setting up the account. If this is indicative of thr level of customer service I can expect then I look forward to a lasting and pleasant association with Octopus Energy.”
“We have been with you for 5 years and can’t speak highly enough of you. You and especially Eloise spent some time helping us with our new fixed tariff for this year from today. We are all electric and live in NE Scotland so it gets very cold. Thank you Octopus and especially Eloise for giving us the attention and support we so need. 10/10!”
“Thomas provided detailed and relevant information on changing provider and on smart tariff selection. He was friendly and allowed the customer to steer the questions so that an informed conclusion could be reached.”
“Oh my Goodness,, what a lovely lady I spoke to today. She did not ‘hard sell’ me anything. She listened, advised and really helped me through a really terrible time I had with the past at British Gas,?plus my mum had passed away on Monday (hence I was quite emotional). You guys need to have more employees like Mila (I really hope I have her name right?) The call was at 4pm ish. Thank you Octopus.”
“Had some problems with my old energy display thingy, called costumer support and they were quick and efficient answering my questions, call was only 4 minutes and now I will be getting a new display within couple weeks. Recommend.”
“I am really happy with the service provided by a gentlemen named Connor today. I had faced challenges switching over from EON but Connor made it such a seamless process and understood my worries and concerns without having to do any explaining. I am really pleased to be finally on board and cannot thank Connor enough for his sincere efforts. Thank you Connor”
“I had sent an email query couple asking a simple question about where to find a specific info. in my account. But Kay-Louise's response was unclear and unhelpful. I sent 2 follow-up emails; no reply. So, I called and spoke with Mark H today(10 Dec). He was very helpful and friendly. Mark gave very good customer service.”
“I called with a question about setting up a new account, dominika had completed it for me within 10 minutes. It was the easiest process! She went through the best options for me and explained everything clearly.”
“Hussein was very helpful and answered all my silly questions. Very good service that's all I can say really. All you agents are great .
Many thanks for all your assistance
Regards
Tina .”
“I talked to Areeba today and she was so lovely, patient and helpful. She helped resolve a confusing energy mess and was on the phone with me for ages too. :)”
