“I satisfied with the service which I’ve got today. I’m first time dealing with the energy and bills system. And my knowledge about those details was poor. But Kieran explained me everything so clearly, very detailed, politely, even if I was asking multiple questions, I still continued to have the excellent service. 10/10. Thank you so much”
“Mo, the agent I spoke to was very kind and helpful, answering all my queries, and I was able to take out a contract for the supply of electricity to our Church and was happy with all the details.”
“Rahim has been so helpful and reassuring to both myself and to my partner Jacqueline,
it was such a pleasant experience to find that
we are at last dealing with a company that is transparent in its policy, Rahim has been such a great guy too deal with many thanks
kindest regards. Bill and Jacqueline x”
“I switched from OVO to Octopus. Tom was able to answer all my questions about economy7 and solar panels in a way I could easily understand.
Thank you Tom”
“I made my first call to octopus today and was so impressed with the customer service representative. He was so helpful, informative and friendly. His name was Mark H COV 10”
“Lucy was outstanding. Very clear on the phone, knew exactly what I needed and listened patiently. Helped me through each issue without delay, and just made the entire experience painless. Superb customer service, unheard of in this industry!”
“Phoned to switch as a great tariff for solar and battery. Customer service was amazing. Connor was so helpful and explained everything really clearly. Helpful, friendly and approachable. Absolutely recommend.”
“I spoke to Thomas today on the phone because there was a problem with my switch. He was very helpful and sorted me out immediately. I also had a lot of questions which he patiently and clearly answered. Thank you Thomas!”
“Great and prompt communication, quick to understand the objective of my email and dealt with the matter at hand almost immediately.
great website and account interface making ti easy to track current spend.”
