“I have been very pleased with the way in which a meter issue has been handled, and very fairly resolved. It has taken a while because the meter was faulty and a new smart meter had to be installed. However, I have been able to communicate easily with Jacob and other Team Members, who have always kept me informed and replied to messages etc.
Very good customer service. Thank you.”
“We had a lovely experience with Thomas! He helped us over the course of a few weeks, he was so so helpful, understanding and patient! He really did go above and beyond to be able to help us and we couldn’t be more grateful. Go Thomas!”
“It was great to speak with someone swiftly who listened to my inquiry . I transferred many small business accounts to Octopus and the transfer arrangements were dealt with efficiently. Mo returned my e mails queries the same day and ironed out any glitches that arose . Customer service was much better than with my previous supplier.”
“Excellent customer service NATASHA- helped me through the changeover and amended some old details still on record and added and confirmed both readings which I thought I had given on line but only one recorded”
“I contacted Octopus energy regarding switching to them as our gas/electric provider.
An assistant named Emily answered my phone. I explained what I wanted to do. Emily was very polite, helpful and friendly. She answered all my questions and patiently went through the process with me. I felt that Emily was very professional, approachable and clearly knows her job well. She made the whole experience very easy and understandable.
If this is an example of the Octopus's customer service, then I am very glad that we have switched.”
“Although I wasn’t a current customer (should be now) Mollie treated me as tho I was and had an answer to all my questions and could not have been more helpful and what a breath of fresh air from customer services that actually care!”
“Even though I wasn't a customer, the wait wasn't too long. I had several complicated questions, and Thomas was charming and helpful, learning a few new things along the way. In total, it was a 53 minute phone call, not because of long waits, but because he wanted to be as helpful as possible and answer our questions fully. By the end of the conversation I was a signed up Octopus member, and the happier for it.”
“The rep, Kainaat, spent quite a while researching the different options of tariff with me to see which one would suit my circumstances. I came away with a fixed rate deal that is a bit cheaper than I currently pay. Kainaat was very friendly, informative and professional throughout our conversation and I was very happy with the outcome.”
“Spoke to a pleasant lady on the phone, answered my questions and was very polite and helpfull, think her name was mollie , just hope the service and prices i receieve are as good”
