“Short wait on phone, glad to hear pleasant music for a change. The lady was really helpful, and on behalf of my deaf son with learning disability sorted out his bill problem and put us on the best rate through the winter for him. And making life a little less stressful, makes a huge difference…thank you so much…..”
“Thanks to Amaan a very good customer service I received on call ,switching over to octopus from british gas was very easy ,Amaan explained everything I needed to know about the switch and I am happy to change over.”
“Called in to solve my issues with the tariff and spoke to Joy who was very helpful, professional and explained the differences in detail and advised me to my best option. Very good customer service from Joy. Thank you”
“Absolutely disgusting company
October 2023 I purchased a property with an octopus account
Switched to British gas....my supplier for over fifty years
Asked octopus to stop pestering me with emails
Now received an email saying they will not send me anything apart from my bills which British gas do perfectly well”
“Apparently Octopus do not know how to communicate with people. They also do not seem to have working equipment and expect tou to pay for their mistakes. No support, no understanding, very arguementative and issue still not resolved.”
