“I received absolutely astonishing help, thanks to Bebe. They were very insightful, helpful, kind and solidified my decision in switching to Octopus Energy very quickly. I am so pleased with the help I’ve received today. Thank you again.”
“I had a very enjoyable conversation with Mark, who was cheerful and courteous.
He confirmed that my FIT readings had been recorded correctly.
I thought that I had made a mistake.
The call was connected almost instantly.
Great service, Thank you.”
“Going to mention the name first so people see it: Daniel. Literally the most helpful guy ever, I've used Octopus in the past and they've been great but Daniel made the move to the new flat and new tariff super easy and was so incredibly helpful going into detail about all the things I should do / consider / remember as well as being friendly and relaxed the whole way through. An incredibly efficient and helpful service!”
“Mark H was very helpful and sorted out a problem for me that an earlier call to another agent was not able to do as didn’t seem to understand what was saying, thank you Mark H”
“Rachel was lovely to speak to, very professional and was very clear with the information I needed. Great customer service. Rachel, is definitely has the quality of good customer service adviser.”
“Being human, I made a mistake in sending my Gas Reading as at 27th November.
I phoned Octopus and spoke with Daniel who clearly understood that, because of my error, I was going to be overcharged. No problem to him and he checked the Smart Meter at his end and credited the Gas element of the bill and raised a charge for the correct amount. Excellent service and great communication skills. Thank you again, Frank Riddell.”
“I was moved to them several years ago better than other companies I was with. However other users experience of smart meter installation (with any company) not good best to avoid. When mandatory? due to old meter has to be replaced best to have the things installed dumb as 'smart'meters clearly are in any case.”
“I was helped by Innocent who handled my requests with utmost professionalism and friendly nature. He was very understanding and suggested I change my tariff and have a smart meter installed. This I have done with his help. I think he is a great ambassador for Octopus who should be proud to have such a member in their team.”
“Appalling customer service. Had to ring the Ombudsman to get them to fix my gas meter. Finally after 214 days they have sorted it. Full of empty promises, talk of love and power. My advice is avoid this company. Don't believe trustpilot reviews.”
“Kai talked me through switching to you very professionally and answered my questions very patiently as I was unsure about some things.
I didn't feel rushed and felt very comfortable with his manner.
Thank you and I look forward to a good relationship with Octopus energy.”
