“I spoke with Dexter this afternoon and he was truly a pleasure to speak with. He was very friendly, helpful and polite in answering my queries. If there were more people like Dexter all calls would be a stress free process!
Thanks”
“Spoke to Mark H COV10 this afternoon 26th March 2025 regarding my tariff change. Mark was a very personable gentleman and also very knowledgeable. He guided me through the different tariffs and helped me decide which was best for me. As a pensioner with severe health issues, main one being cancer, it was lovely to discuss changes with no pressure. He is a credit to Octopus Energy. Thank you Mark.”
“Gemma was outstanding in her professional support to me during our conversation this morning. She reassured me that my decision to move to Octopus Energy is the correct way forward . Thank you Gemma.”
“Answered my call really quickly, dealt with my enquiry wry quickly and efficiently. Very polite and understandable conversation. Very pleased with outcome Thankyou Maariya”
“I have recently bought my first property as a first-time buyer. The previous owners were a business company and getting them changed from a business to a domestic property has been very challenging. This has particularly been stressful as I know that the energy prices are going up in the next coming weeks. However, everyone I've spoke to from Octopus have been extremely helpful and have provided excellent customer service. Today. I spoke with Kai who has stood out, he has been very efficient and friendly and I'm almost sorted now, thanks so much Kai!”
“The wait to get through on the phone was very quick. Emily was very helpful and answered all my questions with great satisfaction. I am confident that any queries i have in the future will be dealt with very promptly”
