“This has been on-going since September 2024 when we switched my father's service. The previous supplier So Energy installed a smart meter in the house. Hiowever, this has never worked correctly due to a very porr mobile signal in the area. Octopus took over as we expected better customer service. Despite sending images of readings and raising concerns that the economy 7 hadn't changed between each reading, the company either don't respond to emails, one deals with different people -I think I am dealing with the 6th individual, send an engineer out - who agrees that it isn't working and says they will get it changed (that was back in December) and still the bills rack up. This is for a single man, an elderly widower, who has been badly let down by Octopus. If you look on the Octopus energy complaints Facebook page, it is a sharp constrat to the oustanding customer rservice they say they have. When things are going fine, they are great, when things don't work, they are very poor indeed.”
“I spoke to Eloise and she dealt with my query and answered all my questions. I also requested some information via email and she promptly sent this. Good service from Eloise 👍”
“Thomas made switching the name on the household account an absolute breeze, and just seemed like an all around nice guy. The fact that I was through to a member of staff so quickly and without having to navigate a complicated phone call tree was also deeply appreciated.”
“I have not had a bad experience Kai at has just transferred my bags account to octopus. This box came when I pressed to give my review of service, here goes, Kaina at was friendly helpful and very pleasant, everything she did for me was completed efficiently.”
“Forgot about the tariffs and prices… called customer service to switch my account to octopus at 12.45pm today guy was on the phone
Is next level of customer service very happy 😃 customer”
“Full marks to Joshua for a phone call to setup a new account. It was enlightening to be able to make a phone call that gets answered within a few minutes. Thank You”
“Hi Octopus company
Today just moved to you from another company. The staff named Raiyan who assisted.
He was very patient and answered my all questions.Made me feeling I was valued. I say huge thanks to him and your company that you has such excellent member of staff.”
“Sharma was absolutely fantastic in setting up a new business account. She helped me so much, and in the 30 minutes we were on the phone she gave me more information than British Gas has done in 2 years. Would highly recommend. Thank you.”
