“Now changed my billing set up ,new Go Cardless system cancelled my direct debit, numerous calls and no one could tell me why. One part of the system said it wasn't cancelled and one said it was.
Had to call today to get confirmation of the new billing system which I've gone to which means I pay my bills when they are due . I refused to set up another Direct Debit and my bank advised me not to do so.
I've been a loyal customer and I am currently disgusted at the downturn in customer service. Like many others I wasn't aware a new system had been introduced.
You need to address problems when the fault lies with Octopus not keep sending emails telling me I have cancelled my Direct Debit . Although now I have, I no longer have faith in Octopus Energy and I certainly don't trust this new system . which according to your staff , seems to have a mind of its own.”
“Octopus made me very unhappy trying to nearly double my monthly payments at the beginning of Spring and Summer. Fortunately, your agent was very helpful over the phone (did not get her name) and put a stop to it. I have been very pleased with Octopus since changing to you in January and this has been the first blip.”
“The person I talk with today Gary Jackson was good in the information i received from him and i hope, i will have a rest of mind about electricity and gas.”
“We have just relocated to Scotland and we spoke to Areeba and she made things very clear and easy for us to set up a new account. She was so friendly and helpful and took into account that I have difficulty hearing on the telephone. Thank you.”
“I would like to thank Gemma for clarifying a number of questions regarding the tariff required and other related information after having solar panels fitted on the property I rent from Flagship housing association. This is customer care service of the highest order. Thank you Gemma.”
“Emily did it all for us and made the switch easy and understandable . Wish all call center workers were as good at there jobs like Emily ,very helpful and quick to sort the new account out for me .Both me and my wife are old so the help Emily gave was very helpful .Thank you again for your help Emily .”
“Absolutely brilliant customer service from Radhika! Very quickly got my switch finalised and answered every question I had very informatively! Thank you Radhika :)”
“What a joy to be able to speak to someone who not only knows what they are talking about but was extremely pleasant & helpful. Thank you Dexter for your first rate service.”
“Raiyan was extremely helpful when setting up the account. He explained everything about the quote and how the account would be set up. I would definitely recommend Octopus energy and Raiyan's customer service.”
“Mark was very friendly and efficient.
He corrected an error and double checked all the account details, (Payments, Direct Debit, smart meter display, account number, address etc.)
I am very relieved that all has been resolved to my satisfaction today, thank you.”
