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Octopus energy Reviews

3.0 Rating 2,487 Reviews
51 %
of reviewers recommend Octopus energy

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Octopus energy 1 star review on 8th January 2025
Craig David Aka Mr Shoelace
Octopus energy 2 star review on 27th November 2024
Steve
Octopus energy 5 star review on 22nd November 2024
Jane Williams
Octopus energy 4 star review on 11th November 2024
Mrs J Dale
Octopus energy 4 star review on 11th November 2024
Mrs J Dale
Octopus energy 4 star review on 11th November 2024
Mrs J Dale
Octopus energy 1 star review on 5th November 2024
Micheal
65
Anonymous
Anonymous  // 01/01/2019
understood my requirement - solved with no issues
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Posted 1 week ago
My concerns were well attended to.
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Posted 1 week ago
Do not send any money to this fraudulent website. Once they have gained your trust, they will take 70% of the remaining funds in your wallet. You may feel pressured to transfer larger amounts in an attempt to save money, only to find yourself bankrupt. After reporting the issue to Morris Meihua..Email 📧 ( m o r r i s m e i h u a @ g m a i l . c o m ) WhatsApp:: + 1 ( 559 ) 214 - 9914 ....They assisted in reclaiming my capital and returning my profits in a matter of days.
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Posted 1 week ago
Dexter was very clear helpful and personable
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Posted 1 week ago
execellent customer service
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Posted 1 week ago
Explained well by agent Ring back on Wednesday to add solar Pannels. 10 out 10 for this man
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Posted 1 week ago
quick & easy to move my accounts over! The advisor was lovely and very helpful 🙂
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Posted 1 week ago
Rang to switch, spoke to Sharna, everything set up quick and simple.
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Posted 1 week ago
Sharna has been absolutely amazing! After explaining all the trouble I've had with a previous supplier, sharna was quick to advise how much lower I could be paying based on my current usage. Switching over to octopus was a no brainer
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Posted 1 week ago
Ayesha was fantastic very helpful and supported me throughout the call !! Well done..
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Posted 1 week ago
I spoke to Sharna who was very helpful in helping me make the switch from British Gas.She was polite and explained everything to me Happy I switched
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Posted 1 week ago
Yes great price and service.
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Posted 1 week ago
Sharna was very helpful, easy to understand, polite and very informative.
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Posted 1 week ago
Very well explained
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Posted 1 week ago
Changing to Octopus was made easy by MO who was most helpful and patient. I felt confident that I had received all the necessary information I needed and in a clear unfussy way. NO JARGON!
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Posted 1 week ago
Thanks to Alex at Octopus who helped me switch suppliers. Superb customer service approach. Answered all my questions; good product knowledge and excellent listening skills . Thank you very much.
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Posted 1 week ago
Great interpersonal communication throughout the call, had me laughing heartily by the end of it. All matters dealt with, tariff explained, terms explained, payment made. Based on this call I will be swapping my home account to Octopus. Thanks Thomas.
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Posted 1 week ago
Very quick and helpful switching me over but useless since. The display unit has not worked since installation which we need to monitor our usage as we are OAPs. After many conversations during one of which I was told to check the meter which requires a chair to see and I am 79 years old. Were they interested? No. Avoid them like the plague.
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Posted 1 week ago
Mo was a big help with our transition to Octopus. He explained rates and the next steps. He was friendly and cheerful.
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Posted 1 week ago
Really friendly and helpful Connor talked me through swapping from EON to Octopus. Having given him the MPAN number he confirmed he could see we have already given notice to EON we are leaving. We agreed a fixed term for 2 years. We are a registered Charity and Connor has sent me all the documentation I need and to complete the VAT and CCL Exemption Certificate.
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Posted 1 week ago
Octopus energy is rated 3.0 based on 2,487 reviews