“If I've pressed the right buttons, the review should be five stars. Unlike the staff at British Gas (that still refuses the Ombudsman's order to pay me back a fortune for over-charging, and still over-charges me...) your employee Thomas seemed polite, knowledgeable and helpful. I would also like to mention that in a previous call to Octopus this morning, a lady named Radica (sp?) went out of her way to provide information about switching and generally be helpful. I hope things go well with Octopus.”
“Contacted about setting up an energy account with Tom that was difficult to work through due to the addresses the meters in my property not aligning with the actual address. Tom managed to sort everything in good time and was excellent communicating on the phone”
“Energy Specialist Vicky J was absolutely amazing and a credit to your company. She was so kind and reassuring and helped me by exploring various options to assist with my payments. She also advised me about moving forward with Octopus to alleviate any anxieties I had about future payments. I hope I am able to deal with her again in the future as she was by far the best representative for your company I have ever dealt with. Thank you Vicky for your reassurance and practical help.”
“Thomas was lovely accommodating and friendly had nice general chat as-well, didn’t complain about the noise of the children in the background, helped me switch over really quickly hassle free . Thank you :) ⭐️⭐️⭐️⭐️⭐️”
“Eloise was very friendly and helpful, she confidently answered all my questions, explained everything, and gave good advice. Everything I wanted was changed and dealt with very efficiently in a very short time. Thankyou”
“Nathan was very friendly and helpful. He dealt with my enquiry quickly and professionally. All my interactions with Octopus customer services have been very positive and efficient.”
“After 12 emails, 6 pictures as requested and a phone call unfortunately no one seems able to help with my enquiry. So now looking at other suppliers. C.Page.”
“It is neary 3 months and problem still not solved!! They promised to solve it in 6 weeks time, but nothing happened, reply to emails takes 10 days.... No words....”
