“Dexter sorted out the switch to Octopus today VERY efficiently and professionally. I am surprised to see that Octopus generally has such a low customer satisfaction rating (41%) and had I looked this up first I wouldn't have signed up. If all your staff were to handle customners like Dexter, that all-important rating would go through the roof. I tried last week to do this and had a great initial conversation with Charlotte who refered a problem to the metering section - a very propomising start - then nothing... until I started all over again today. Hopefully the delay has not given Ruby Energy the excuse to charge me for the delay into the 1 month notice period. This urgency was made clear to Charlotte and in several subsequent emails. Anyway ... recruit more Dexters please! Will”
“I wasn't kept waiting on hold for long. When the agent, Parveen, answered she was extremely efficient in verifying my details and extremely courteous and friendly. She quickly understood my request and was able to provide me with the information I needed immediately. A very positive experience.”
“I rang Octopus energy(on the 10th Dec) to get some information about switching to them, I tried to everything online though, National database has not updated our property address yet(if Octopus energy can work on it, please do!), so I couldn't do it.
The operator Jack understood this very odd situation straight away and sorted out everything and simulated based on our current usage and so on.
It ended up we save more than £60 a month at least next 12 months.
We always wanted to switch as soon as this odd situation is over and we did it much earlier than we expected.
We have heard a lot of Octopus energy has this excellent customer service and I experienced it today.
Thank you Jack for your kind and professional help, we are happy customers.”
“Amaan was wonderful from the start. Friendly and outgoing and very helpful. And after having a not so great service elsewhere today he really made my day and helped move things along so well. Thank you Amaan! You're amazing.”
“Connor was very helpful when contacting Octopus about installing a meter at a new build property. Very straight forward process, so hopefully connection etc will go as smoothly.”
“Parveen was extremely helpful with my query relating to House Move. She was pleasant, clear and concise and was able to help me out quickly. Very pleased!!!”
“I had what I thought was a tricky call to solve with switching of addresses etc. The lady I spoke to was very pleasant, clear and concise. The matter was sorted in minutes with no issues. Very pleased indeed!”
“Parveen provided excellent customer service and went to all lengths to attempt to resolve my issue. I am sure she is a valued member of your team- thank you”
“Purchasing solar panels,battery and ev charger and found the service very poor. Because there was a delay of the DNO certificate we were left with an electric car and no ability to home charge two months after initially ordering. Currently no date for installation of anything and having to make phone calls and send emails to try and get updates. The frustrating aspect is that Octopus make a point of advertising their supposedly excellent customer service although my experience is anything but”
“As a new Octopus customer I could not have been happier with the assistance given to me by Joshua in setting up the account. If this is indicative of thr level of customer service I can expect then I look forward to a lasting and pleasant association with Octopus Energy.”
“We have been with you for 5 years and can’t speak highly enough of you. You and especially Eloise spent some time helping us with our new fixed tariff for this year from today. We are all electric and live in NE Scotland so it gets very cold. Thank you Octopus and especially Eloise for giving us the attention and support we so need. 10/10!”
