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Octopus energy Reviews

3.2 Rating 2,840 Reviews
56 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 23rd January 2025
Michael Clarke
Octopus energy 5 star review on 22nd January 2025
Ameliya Stone
Octopus energy 5 star review on 21st January 2025
Ali Ghalei
Octopus energy 5 star review on 21st January 2025
Ali Ghalei
Octopus energy 5 star review on 21st January 2025
Ali Ghalei
Octopus energy 5 star review on 21st January 2025
Ali Ghalei
Octopus energy 5 star review on 21st January 2025
Ali Ghalei
73
Anonymous
Anonymous  // 01/01/2019
The staff have been friendly and helpful with the switch
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Posted 2 months ago
Thanks for all your help Paula . I appreciate it , you went above and beyond 😊
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Posted 2 months ago
The lady was very polite and helpful couldn't do enough for me 🫠
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Posted 2 months ago
Joseph Reader helped me so much with my query as this was the first time i had called Octopus over the phone. He went above and beyond to try and help me and kept in touch after with follow up emails. Thank you Joseph
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Posted 2 months ago
Spoke to a lovely advisor today called parveen She was so helpful, friendly and informative 😊 I find octopus to be an excellent company to deal with Keep up the great customer service 🌟🌟🌟🌟🌟
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Posted 2 months ago
Superb Service call. Setup in First call done, Aysha was very patient and informative with a person new to the country. Cheers.
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Posted 2 months ago
Stef personally facilitated our switch to Octopus in a professional, friendly and efficient way.
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Posted 2 months ago
Great Service with Octopus Energy I've been really impressed with Octopus Energy's customer service. The team is always helpful, understanding, and quick to respond. They genuinely care about their customers and are friendly in all interactions. It’s rare to find such great support, and I highly recommend them for anyone looking for an energy provider with top-notch service.
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Posted 2 months ago
Just spoke with Nadine from Octopus Energy. I have never had a problem with them as the friendly staff sort any issues that may arise.
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Posted 2 months ago
Excellent service. Thanks so much Thomas you made the switch over very easy and explained everything clearly. Feels a very modern and customer focused approach from Octopus.
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Posted 2 months ago
Jacob really helped me understand the question I had.
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Posted 2 months ago
Moving house. I have never been on direct debit before I had all intention to cancel this energy company BUT when I was talking to Zac I felt relaxed. He reassured me and made me feel at ease, so we decided not to cancel. Zac was friendly and very professional! He answered all the questions that I had. Thank you I look forward to using this company for the 1st time.
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Posted 2 months ago
Very good, no complaints, swapping over took about 5-10 mins and was simple enough to do
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Posted 2 months ago
Quick pleasant and efficient service.
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Posted 2 months ago
I had a query which was answered quickly and clearly. I am very pleased with the service from Isabella K..
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Posted 2 months ago
Parveen was most helpful and friendly explaining my gas bill. Thank you.
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Posted 2 months ago
Jo, was very helpful & sent across the utility statement that I need within minutes of our conversation. Great service, thank you.
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Posted 2 months ago
Parveen was a great help. She gave a explanation of Octopus' offerings as I'd just moved into a new place and was very welcoming and non-pushy.
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Posted 2 months ago
the assistant was thoughtful ,considerate,and helpful
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Posted 2 months ago
Excellent service from Paula in arranging a meter replacement for the previous supplier's failed unit.
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Posted 2 months ago
Octopus energy is rated 3.2 based on 2,840 reviews