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Octopus energy Reviews

3.9 Rating 4,778 Reviews
72 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
Octopus energy 5 star review on 9th April 2025
RonTanser
Octopus energy 1 star review on 27th March 2025
Abdi
Octopus energy 1 star review on 20th March 2025
Ali Ahmed
Octopus energy 5 star review on 14th March 2025
Sarah Cawthorne
Octopus energy 5 star review on 13th March 2025
Reiner
84
Anonymous
Anonymous  // 01/01/2019
Octopus , Terry & Jay were brilliant answering calls quickly, they were very helpful, giving me good advice and answering my assorted queries. Many thanks
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Posted 1 week ago
Waverley was fantastic and (fingers crossed!) has managed to fix the problem that's been affecting us for months.
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Posted 1 week ago
Molly was super friendly and helpful and made the whole thing really painless
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Posted 1 week ago
Waverley was absolutely lovely and extremely helpful sorting out my queries one by one, explaining clearly and thoroughly.
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Posted 1 week ago
Excellent service, immediate response by phone and immediate action by advisor. Matter was resolved with an email confirmation so quickly and efficiently. Well impressed.
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Posted 1 week ago
amazing team and super helpful! want to praise callum and kainaat for their brilliant support when helping me sort my bills for my new flat. couldn’t recommend more!
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Posted 1 week ago
We recently moved house and I couldn’t sort out my bills online so I decided to call. Terry has been helpful all throughout and sorted my account. Thank you Terry and Octopus energy for hassle free transactions.
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Posted 1 week ago
I had lots of questions in relation to the various tarrifs and the agent was very attentive ajd knowledgeable to provide all the required information to satisfy my queries.
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Posted 1 week ago
Resolved an issue with my gas smart reader and user interface not working following an installation
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Posted 1 week ago
Areeba was very competent and friendly and did an excellent job helping me change supplier.
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Posted 1 week ago
Dexter was a calm and reassuring voice. He could tell I was a bit nervous about the process. I appreciated very much just being able to switch over phone as I had so many questions. Thank you Dexter. You are very good at your job!
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Posted 1 week ago
I was unable to complete the new customer registration with Octopus Energy online as the property had previously been linked to an Octopus account so I had to phone instead. The wait time was very short, around 1 minute, and the Octopus advisor, Tom, helped to get the registration completed in a friendly and efficient manner. The whle process took just 12 minutes which was impressive.
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Posted 1 week ago
Hi I've just swapped to Octopus energy, Kainaat helped me with all the information needed to help me decide to do the swap. She was very helpful and clear in her telephone manner. As an elderly person we need to have confidence in people and Kainaat certainly gave me that. Thank you.
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Posted 1 week ago
Great service! She took her time to understand my situation and provided answers to my questions. Thanks so much!
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Posted 1 week ago
Great service, quick and efficient thank you Kieran.
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Posted 1 week ago
Very quick and the agent very knowledgable, let’s hope the switch over is OK
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Posted 1 week ago
Friendly staff, no messing about, got the job done without fuss.
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Posted 1 week ago
Britney has been absolutely incredible helping me with a tough case, she kept commincating and informing me with updates via email and phone was very understanding not rushing and just had so much time to give your a star! Thank you for all the hard work you did to fix things for me!
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Posted 1 week ago
Jamie Leigh was very competent in sorting out my problem. Thank you.
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Posted 1 week ago
I spoke with Jamie-Leigh this morning about my payment amount and date it is taken and everything was resolved easily and efficiently. It was a pleasure to deal with such a nice employee
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Posted 1 week ago
Octopus energy is rated 3.9 based on 4,778 reviews