Login
Start Free Trial Are you a business?? Click Here

Octopus energy Reviews

3.8 Rating 4,309 Reviews
69 %
of reviewers recommend Octopus energy

Write Your review

Octopus energy 1 star review on 27th March 2025
Abdi
Octopus energy 1 star review on 20th March 2025
Ali Ahmed
Octopus energy 5 star review on 14th March 2025
Sarah Cawthorne
Octopus energy 5 star review on 13th March 2025
Reiner
Octopus energy 1 star review on 21st February 2025
Ali
Octopus energy 5 star review on 18th February 2025
Lynne Hilditch
Octopus energy 5 star review on 18th February 2025
Lynne Hilditch
81
Anonymous
Anonymous  // 01/01/2019
Mollie was so patient, explained everything and made the switch very easy. It was so nice to be able to speak to a real person! unlike some other energy providers.
Helpful Report
Posted 6 days ago
Very easy switch, helpful person at Octopus guided us through the process.
Helpful Report
Posted 6 days ago
As per usual - the member of staff I spoke to on the phone was very attentive, helpful and patient. Great service!
Helpful Report
Posted 6 days ago
Call answered very quickly and great service from your agent
Helpful Report
Posted 6 days ago
Brad was so helpful. No queuing on the telephone for hours to get through. Simple and professional. Got the job done.
Helpful Report
Posted 6 days ago
Amazingly helpful & friendly!
Helpful Report
Posted 6 days ago
I rang Octopus and was helped by Emily with three different, complicated issues to do with my gas and electricity readings. My call was answered quickly and she was so so helpful, getting to the bottom of my queries and helping to solve issues that have been going on for a while now. She was also really friendly and polite. Really really pleased - thank you so much Emily, you’re a legend.
Helpful Report
Posted 6 days ago
Very good service from Tom. Glad I joined Octopus
Helpful Report
Posted 6 days ago
Mollie was very professional and helpful. Thanks Paul Spencer.
Helpful Report
Posted 6 days ago
Lucy answered my call promptly.She was charming and instantly understood my problem. She dealt with it immediately and promptly with out reading out reams of nonsensical “ legal requirements”. I have had a lot ( nearly all ) dreadful experiences with energy companies on the phone and I was putting of this call. I was so surprised. It was a pleasure talking to you Lucy. Any one that get you on their call is in for a treat! In contrast Sandy whom I have exchanged about 5 e mails with on 2 different topics was polite but went round and round in circles and never actually seemed to understand the problem.
Helpful Report
Posted 6 days ago
Kieran was very helpful, pleasant to talk to and made the process for someone moving into their first home very easy
Helpful Report
Posted 6 days ago
Hi Kieran thanks for your help lets see if the switch on 30/04/2025 goes as smoothly I was well informed and looking forward to getting on your EV tariff Steve
Helpful Report
Posted 6 days ago
Samantha Saved me money and gave me good advice about meters and car charging options
Helpful Report
Posted 6 days ago
Firstly I did not have to wait long before my call was answered and I got to speak to a real person Kainaat. She was very patient in helping me set up my new account, in explaining that I had a SMART Meter for one device and would arrange for one for the other service. Helped go through the process of which pricing guide would best suit my needs. It was all so simple and care was taken by Kainaat. The only thing is my friends could have recommended me but I did not know that they were using Octopus.
Helpful Report
Posted 1 week ago
The lady I spoke to is called Kainaat and she was super helpful. She dealt with all my queries in a very professional and polite manner, and set up my new accounts with no problem at all. I’m sure she is a very valued employee of yours.
Helpful Report
Posted 1 week ago
I was misleading to signed the my energy contract
Octopus energy 1 star review on 27th March 2025
Helpful Report
Posted 1 week ago
Very pleasant & happy to help with questions. Looking up information I wasn’t sure of & able to advise accordingly.
Helpful Report
Posted 1 week ago
I didn't have to wait on hold at all, and my enquiry was dealt with quickly, informatively and efficiently.
Helpful Report
Posted 1 week ago
I have just switched to Octopus energy and I can't thank Emily enough. She was extremely knowledgeable, so helpful, very kind, talked me through and thoroughly explained everything I needed to know.so professional. Thank you Emily.
Helpful Report
Posted 1 week ago
Called up and got all the help I needed to understand my options and set up an account. The person I spoke to was very patient and explained everything clearly.
Helpful Report
Posted 1 week ago
Octopus energy is rated 3.8 based on 4,309 reviews