“Octopus keep me posted, are very easy to contact and deal with, because I had overpaid they allowed me to have a refund and Parveen talked me through with perfect professionalism. Thank you to all Staff Happy 2025.”
“Excellent Customer Service, provide by Mylah. She was so helpful, and patient. Made it an easy Switch from my previous Company. Everything was explained clearly. Thank you Mylah. 😀”
“First time dealing with Octopus, just moved into new home so having to set up everything new. Today setting up my gas/electric was a real pleasure dealing with Thomas and the whole process was much simpler and quicker than expected. Thankyou Thomas for your patience and expertise.”
“I had difficulties with the website which would not allow us to complete the final steps in setting up a new account but the business team completed the transfer of our company's business electricity account to Octopus with great efficiency. A big thank you to Radhika for working on New Year's Eve! She made everything very easy for us.”
“Dexter was extremely helpful. He explained everything clearly and set up a new business account for me straight away. An excellent customer service experience. Thank you Dexter for all of your help.”
“I have been with Octopus for long time but now realised that they have become totally not reliable. For this reason I I need to check my bills every month because they are making very basic mistakes. Very poor customer services. I am looking for anternative supply now and will definaltelly switch to another providers”
“It was an easy experience getting through to Octopus and the staff, Claire ,was wonderful and so patient explaining everything to me. I also spoke to another member of staff Dominic, in the residential section, Aerona Williams who was also wonderful and again very patient with me. Congratulations on choosing your staff. A big thank you from me , Aerona Williams”
“First class customer service. Lots of information to make an informed decision about switching and selecting the correct tariff. Took the time to explain it all.”
