“Initially I was not very happy as Octupus charged my credit card 3 times for one payment due. This then took a number of email exchanges and some time to get corrected, however Jamie-Leigh persevered and kept me up to date with how the corrections were going. Unfortunately a further error was made but this is in process of being corrected and I was offered a small goodwill amount so I am feeling happier. However as this was my first interaction with Octopus it didn’t feel like a very good start.”
“I spoke with Lauryn🐙 about power outages following an EV charger install. Lauryn took the time to get the correct information and explained the cause, she told me the solution Octopus would provide if the situation continued. That was followed up with an email about switching tariff, and when I asked a question about the email, she responded promptly.”
“I accept technical issues can occur/ mistakes happen in any What is important is how they are handled. In the case of a technical issue with billing Octopus was exemplary. Excellent customer service advisor Mark H COV10”
“Excellent customer service from Jamie-Leigh. She was super understanding about our neurodivergent needs, while being patient, kind, compassionate, and sorting everything out quickly for us. She explained everything clearly and followed up immediately. We need more people like Jamie-Leigh in the world. Thank you :)”
“Connor’s level of service was excellent. He was courteous, well informed and help me find the best way to get connected with Octopus Energy and it was all sorted with one phone call!
Thank you!”
“The young lady called Kainaat was so helpful and explained everything so clearly which was really helpful to me. She was very patient and polite and it was a joy have had her sort out my queries”
“Was told to write on trust pilot as you get a quicker response, very true, i received a email today, 2 days after writing my first review, although im still being blamed for a mistake on their part and have now received a bill of £2000, this is driving me to a nervous breakdown!!!”
“After a bit of a disappointing start to my becoming an Octopus customer I have this morning spoken to an advisor who was a pleasure to speak with. Jasmine helped sort through the account in a kind and professional manner ensuring that all errors were corrected. She was courteous at all times and apologised for the addional inconvenience and stress the mess had caused me. A credit to the company. Thank you Jasmine.”
“Sim the customer service guy was very helpful . He was able to sort out the mixup I had made of my readings and rectify the correct amount to pay . He was friendly , professional and officiant . Very good service thank you Sim”
