“I phoned with a query regarding a new direct debit and was told the original had expired and a new one started. I was satisfied and relieved to hear this.”
“It took a while to connect, but the opening message told me they prioritise existing customers. My query was managed very quickly and professionally. Thank you!”
“Overall a very good experience with Mollie very informative and helpful every thing explained clearly to me happy to answer any questions thank you Mollie”
“Sorry I can't remember the young ladies name, could be Hazel .
She was very polite and helpful, I like the fact that I can speak to people who speak clear English.”
“Mylah was very helpful and figured out an issue with the meter naming from when the split the house into flats, she explained everything clearly and manually set up the account which couldn’t be done online.”
“I had been struggling for over a month to set up my account with Octopus Energy, and was feeling quite stuck — until Ola stepped in to help. He made the entire process smooth, quick, and completely hassle-free. His efficiency and clear communication made all the difference, and I’m really grateful for his support. Thank you, Ola, for turning something stressful into a simple and positive experience!”
