“I had an EV charger installation booked - on the day of install:
* No one had turned up or contacted me by 11am - technician or octopus
* I phoned through but the CS agent told they didn't know what was going on and would get the scheduling team to phone me back asap, I was assured this would happen quickly - I pressed this point I didn't want my day wasted.
* By 2pm, still nobody had turned up to install and still ZERO contact from octopus like I was promised
* I phone back again to be told again they didn't know what was going on but would get someone to phone me........
Finally, I get an actual call back to tell me its not happening (I guessed as much by this time) and the next available time is Jan 16th! Basically an entire month away. I wasted a holiday day to be in, I couldn't even leave the house as no one bothered to phone me that the technician wasn't coming.
Now I have to wait an entire month and I have zero confidence I'm not just going to waste another holiday day going through the same process. This is some of the worst customer service I've received. So bad.”
“I had a major panic when I thought my electricity usage had shot up by 100kWh. this month. So I contacted customer services to query this.
I spoke to Jacob who looked at my account and was very helpful. He saw where I had made an error in my calculations and very”
“Paula-cov12 helped me out with an issue I thought would be really complicated.
She acted in a really professional and congenial manner and made the process seem really simple.”
“We have a very complicated electrical system between two building incorporating three accounts and seven electricity meters. We initially spoke to Alex for guidance and quotes, which was then finalised by Kai. Both were very knowledgeable and helpful, making a very complicated process fairly simple. Fingers crossed now for meter updates and smart meters.”
“Zak P was extremely helpful and made the experience of switching over simple and stress free. A great first interaction with Octopus energy. Thank you!”
“Thank you so much Charlie for fitting my new gas meter following my emergency call out due to a leak.
A very efficient, polite young man.
Thank you again.”
“Octopus Energy answered the phone very quickly, unlike other companies that just keep you waiting for so long.
Jack dealt with my enquiry and was very polite and friendly. He explained everything to me very clearly. And today, as promised, I have been switched to Octopus Energy!”
“Paula was incredibly helpful, tolerated my annoyance at having a letter stating I hadn’t given a metre reading for EIGHT MONTHS - totally untrue - and was 99.9% better than the last person I spoke to, who made me go outside-twice-to take photos of my gas meter reading. We have arranged a metre installation for January 25th ( a.m.), and this, when I was on the verge of changing companies. She is an excellent asset to Octopus.”
“Sharna made it very easy for me to switch over to Octopus energy, very polite and easy to talk to, glad I have made the switch, much friendlier and helpful than previous energy company I was with”
