“Legal theft! I joined Octopus after hearing good reviews. They set my Direct Debit payment at £110 per month as we have a 2 bed cottage it was what we were paying with our last energy provider. They came to fit a smart meter and now 3 months on we now owe them over £800!! Having been in touch with them several times to say that this is energy we have definitely not used they really don’t care and keep emailing me to pay up. I have been with several energy providers over the years and Octopus have been by far the worst.”
“The friendly, professional atmosphere created by Raiyan, was so welcoming. He was clear in his information and options description and patient when I asked him to repeat himself (I’m a little deaf). All round, a perfect welcoming! I highly recommend!”
“Mollie was very helpful and that made me feel less stressful, I had been ringing all the utilities and some were awful, so Mollie help was great, I look forward to being part of Octopus”
“This was the first time I’ve had such a positive and helpful conversation about managing my bills. Sammy really understood my concerns and made the whole process of switching providers incredibly smooth and effortless—no hassle at all! I am glad I joined you.”
“Alex was very helpful. She was professional and friendly and provided me with all the information I required in order to make my choice to switch energy providers. Alex made this process stress free. Great service, thank you.”
“Kieran was very helpful and answered all my questions. It made a change to speak to someone who was friendly and didn’t sound as if his job was just a job. The switch was very easy and I would definitely recommend Octopus to my friends and family. Thank you.”
“Kai was extremely helpful and made the process of switching easy. He also helped me to understand the payment needed today and how the future direct debit and date will come into effect.”
