“Despite a ten minute wait for an agent to pick up…… Bebe was superb, she handled my new starter queries brilliantly and walked me through the process of switching suppliers. A calm, authoritative voice coupled with clarity of speech made the dialogue instructive and friendly. A real star, and when compared with my previous Supplier (BG) she was in a different league altogether.”
“My story with octopus
I have been sending my electricity meter readings to this company for about 5 years. They always stress me out. I even register my bank account with them. They forget to check their emails. And they keep increasing my electricity rate. And I have to tell them a thousand times either by phone or email. But they still get it wrong. Their service is terrible. They make customers nervous and pressure them. I have repeatedly asked the management of this office to call me to explain the high costs I pay for electricity, but they are indifferent and do not care at all. They have never called me. This is not possible at all. I pay £118 for electricity in a house alone. While I don't use any heating. This gives me a feeling of distrust. I feel this story is a little unbelievable.
02/11/2025”
“I received absolutely astonishing help, thanks to Bebe. They were very insightful, helpful, kind and solidified my decision in switching to Octopus Energy very quickly. I am so pleased with the help I’ve received today. Thank you again.”
“I had a very enjoyable conversation with Mark, who was cheerful and courteous.
He confirmed that my FIT readings had been recorded correctly.
I thought that I had made a mistake.
The call was connected almost instantly.
Great service, Thank you.”
“Going to mention the name first so people see it: Daniel. Literally the most helpful guy ever, I've used Octopus in the past and they've been great but Daniel made the move to the new flat and new tariff super easy and was so incredibly helpful going into detail about all the things I should do / consider / remember as well as being friendly and relaxed the whole way through. An incredibly efficient and helpful service!”
“Mark H was very helpful and sorted out a problem for me that an earlier call to another agent was not able to do as didn’t seem to understand what was saying, thank you Mark H”
“Rachel was lovely to speak to, very professional and was very clear with the information I needed. Great customer service. Rachel, is definitely has the quality of good customer service adviser.”
“Being human, I made a mistake in sending my Gas Reading as at 27th November.
I phoned Octopus and spoke with Daniel who clearly understood that, because of my error, I was going to be overcharged. No problem to him and he checked the Smart Meter at his end and credited the Gas element of the bill and raised a charge for the correct amount. Excellent service and great communication skills. Thank you again, Frank Riddell.”
