“A lady called Sharna helped me today was very helpful and professional she answered all my questions and reassured me with any doubts I had how to do everything and explained all tarrifs to me to help me choose best option for me most helpful and professional and knowledgeable lady would recommend anyone to ask for Sharna for help and assurance in going with octopus”
“Octopus is a company that has a delusional belief it provides perfect customer service. The reality in my case is that that their customer service is perhaps the worst example of selective communication and avoidance of anything that does not fit their narrative. I work in a customer service role and I think Octopus behave very strangely and if it wasn't that every advert they put out says they are all wonderful then perhaps I would not be so annoyed. Self praise is no praise and a cult that spends all their efforts on telling each other they are awesome is plain weird..”
“Excellent. Only short wait to speak to Felicity who listened and quickly and efficiently resolved my query. She was very pleasant and friendly and had a sense of humour. Octopus never fail to give first class service. Thank you.”
“Thomas was very helpful, I moved into a new flat and had no idea where anything was to get my readings, and he walked me through where I might find things and got everything all set up for me. Couldn't have been more helpful if he tried, absolutely fab.”
“Your colleague Pete was extremely helpful and friendly. He provided excellent customer service.
I would like to thank him for his help and support. I have fixed my existing account.”
“My friend Crise Naska who is already a customer of yours introduced me to Octopus. I found it difficult at first as I have hearing aid but the aids are not good even at the best of times.
Eventually I charming lady helped me to get set up with your company. I have been complaining about E-on to the residents at Montague Court retirement flats.They assured me that their bills are much lower than mine although I only have a one-bedroom flat. Have rang E-on several times but no one has explained why I have such a high bill plus they won't sent me a bill with details. All I get from them is a much higher bill each month n ask me to increase my monthly debits nearly every month. I am very happy to get rid of them as I didn't contact them but the former flat user did n they thought I would carry on.
Sorry for this long letter but want to explain why I need to choose Octopus Energy instead of the big boys as I am a retired lady living on her pension. Thanks for listening.”
“I spoke to areba today I must say she was very professional and more than accommodating, Areba explained everything clearly and helped with a problem I have, thanks for your help today many thanks Paul”
“Mark quickly understood the 2 accounts problem and updated the data base. So now I can control both accounts using one email address. You couldn't do this with Shell and BG. He also updated both accounts to the fixed tariff. When the line dropped out he immediately phoned back Excellent service”
“Parveen was very helpful & explained everything to me in respect of the current tariff am on, up coming changes in April & further ahead. Thank you for explaining Parveen”
