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Octopus energy Reviews

3.8 Rating 4,309 Reviews
69 %
of reviewers recommend Octopus energy

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Octopus energy 1 star review on 27th March 2025
Abdi
Octopus energy 1 star review on 20th March 2025
Ali Ahmed
Octopus energy 5 star review on 14th March 2025
Sarah Cawthorne
Octopus energy 5 star review on 13th March 2025
Reiner
Octopus energy 1 star review on 21st February 2025
Ali
Octopus energy 5 star review on 18th February 2025
Lynne Hilditch
Octopus energy 5 star review on 18th February 2025
Lynne Hilditch
81
Anonymous
Anonymous  // 01/01/2019
Very professional, very easy to switch suppliers, no hassle
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Posted 4 weeks ago
Kainaat, Provide great support other the phone ,
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Posted 4 weeks ago
Valued treated courteously with professionalism
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Posted 4 weeks ago
Ola was wonderful
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Posted 4 weeks ago
Kieran was very helpful& made it easy to sort our move.
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Posted 4 weeks ago
Easy switch to Octopus from previous energy provider. Friendly assistant was very helpful in setting up the new account. Pity it took a long wait for Octopus to answer the phone but otherwise everything working well. Thank you.
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Posted 4 weeks ago
Dexter was very clear and understanding of my age and answered all may questions and gave answers I could understand , thank you
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Posted 4 weeks ago
Very friendly and helpful.
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Posted 4 weeks ago
Great service on the telephone. Wait was reasonable and the clarity of the information was superb.
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Posted 4 weeks ago
I had an unexpected large bill through today. I was really worried but Adam talked me through why it was so high and resolved the situation with great compassion. He went above and beyond my expectations. His manner and kindness really shone through. Thank you so much again Adam.
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Posted 4 weeks ago
I was sent a new IHD but was unable to get it to work. When I reported this, I gave the numbers on the base of the IHD. Again it did not display the Gas and Electricity. I complained again on Monday 3rd March to a gentleman ( Ola ) and much to my relief the display came on after a few minutes. My thanks to him for sorting out the problem. My only complaint is that when I initially received the new IHD approx. three weeks ago I was disappointed that there were no instructions included.
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Posted 4 weeks ago
Spoke to a very pleasant, very knowledgeable gentleman
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Posted 4 weeks ago
Parveen was extremely helpful. Steering me to a better deal thank you Parveen
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Posted 4 weeks ago
Very quick and informative
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Posted 4 weeks ago
Called up and Kai sorted out the swop of the supply immediately. He was so helpful and told me all the costs involved etc etc but made the whole process so easy and smooth and well as much cheaper than my current supplier. Very satisfied and loved how easy it was made for me. Friendly, helpful and a much cheaper price for the supply. Thank you!
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Posted 4 weeks ago
Leila H dealt very quickly with my request for confirmation of a date for installation of a Smart.Meter. She was both friendly and professional.
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Posted 4 weeks ago
I had a slight hiccup when trying to join Octopus Energy on line as I don't have a mobile number and Stuart suggested I phone in to join. I was answered by a very bubbly and extremely polite young lady who did not rush me and listened to my story and now I am joining Octopus Energy on Friday. Her name was Emily, So far I am very pleased with your customer service. Keep it up. Fiona Fotheringham G74 2ER
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Posted 4 weeks ago
Areeba was so helpful setting up x2 of my sites up on business tariffs. She was very clear and informative with any questions we had and a competitive quote was provided - Thank you!
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Posted 4 weeks ago
I wanted to fix my price and called Octopus. Mandy was very knowledgeable and helpful, explained different options in clear way that was easy to understand and made the changes I requested. Happy with the service!
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Posted 4 weeks ago
Really helpful staff while trying to set up a Business switch , Radhika completed & explained the switch details fully & welcome pack received quickly . Great service so far!
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Posted 4 weeks ago
Octopus energy is rated 3.8 based on 4,309 reviews