“Hi Kieran thanks for your help lets see if the switch on 30/04/2025 goes as smoothly
I was well informed and looking forward to getting on your EV tariff
Steve”
“Firstly I did not have to wait long before my call was answered and I got to speak to a real person Kainaat. She was very patient in helping me set up my new account, in explaining that I had a SMART Meter for one device and would arrange for one for the other service. Helped go through the process of which pricing guide would best suit my needs. It was all so simple and care was taken by Kainaat. The only thing is my friends could have recommended me but I did not know that they were using Octopus.”
“The lady I spoke to is called Kainaat and she was super helpful. She dealt with all my queries in a very professional and polite manner, and set up my new accounts with no problem at all. I’m sure she is a very valued employee of yours.”
“I have just switched to Octopus energy and I can't thank Emily enough. She was extremely knowledgeable, so helpful, very kind, talked me through and thoroughly explained everything I needed to know.so professional. Thank you Emily.”
“Called up and got all the help I needed to understand my options and set up an account. The person I spoke to was very patient and explained everything clearly.”
“Fantastic service found up got food to someone in five minutes actually spoke to a person absolutely brilliant if that was British gas so I'll be on the phone for about 45 minutes waiting for a reply well done octopus energy you are the best”
“Joshua was incredibly helpful in organising a new quote over the telephone that I accepted and he set up immediately. Faultless quick service. Many thanks.”
“Great experience and confidence in the information I was being given. Easy and clear help and advice with no pressure. I feel I have defiantly done the right thing changing over to Octopus.”
“Rang up Octopus energy to see what was happening with changing my account to my new address. Was told I failed security questions because I could not give the details of the previous account at my new address and they could not speak to me, would not pass me on to a manager or let me make a complaint and suggested I ring back once I could pass security 😂”
“Brilliant! Stunning customer service. Waited a very short time to be connected and everything totally explained in detail in a way Grandma would appreciate.”
“Spoke to Mark H COV 10 was worried about my gas meter. He treated me with respect, patience and as a human. He explained what I needed to know answered all my questions and made me feel better. Thank you so much Mark 😊”
“Amazing service. Answered all my questions and with the information I knew that I wanted to join Octopus
Mollie was really friendly, efficient and confident in her role . Thanks”
