“Kieran was incredibly helpful, spoke through everything carefully and made sure I understood everything he was saying. A really great, simple experience switching my energy supplier. Cheers!”
“The young lady helped set up a new account for me over the phone. She was very professional, helpful, and friendly. She listened to what I had to say. All in all, great experience, no feeling of frustration, which most of us feel nower days when all we want is to talk with someone. You can with Octopus.”
“I’ve been having a tough time with my energy bills lately, but I was fortunate to be assisted by Niamh, who went above and beyond to help my family and I. She was incredibly considerate of our situation and took the time to help find a solution. Her kindness, patience, and professionalism truly made a difference. It’s rare to come across such compassionate customer service, and I’m extremely grateful for her support. Thank you, Niamh, for your understanding and for making a difficult situation a little easier.”
“I spoke with Emily on call today to register for my new address. She was very helpful with providing information about the services they provide as well as payment options as I was new to Octopus energy servce. It was very quick and easy to set up everything over the phone. I am very pleased with the service I received today.”
“Your staff member Tom was very patient with me i haven’t changed energy provider for years and thought it would be much more difficult than it actually was, I have a number of health issues and one of them affects my memory, Tom spent a long time supporting me with making sure I was going on to the correct tariff and explained the process step by step, everything is now set up, thank you for your time and patience Tom I really do appreciate it”
“Today Samantha, talked to me regarding my direct debit, also gave advice go on a fixed tariff, to save me money at this stressful time am very happy 😊”
“Excellent service as usual from octopus in resetting my account information - staff member showed endless patience with me as I struggle with IT on occasions”
“I had spent time on your website trying to sign up and not been sent a promised link to set up password. Tom has a polite, open and straightforward manner. He answered all my questions and was happy to go away and doublecheck things as and when needed. The price was a bit higher than I am paying now but the benefits when I am eventually able to switch to a plan more suited to my solar system will make up for that.”
“I spoke with Alex about changing to Octopus, which was not straight forward,as by mistake the house was registered as a commercial property. Alex guided me through the process, with patience and politeness,to overcome the problem. Absolutely 5 star service.”
