“Today i had to renew my set tariff. The lady who helped me through this , Vicki J , was extremely helpful and patient with me. She is certainly a credit to Octopus energy and i am very grateful for her excellant assistance. Thank you .”
“I have just set up an account over the phone for a home move. The call handler was helpful, friendly and efficient. I am new to Octopus so can't rate the whole service yet, but the price seems fair.”
“Straightforward and clear advice by Kai, everything one needs to know explained well. What a difference to the nightmare scenario of our previous supplier Clear Business who are anything but clear and transparent!”
“Of the many pleasant people I have spoken on the 'phone re my request for working gas and electricity metres, Parveen is the first to book an actual date to get this 14-month old problem sorted with an engineer's visit.”
“Hi Parveen.
Thank you for your help with our fixed rate energy deal.You explained everything very well and will be staying with octopus as i have always had good service from them.
Brian”
“Mollie was very informative, helpful and efficient. She is also very pretty. I have just left EON Next and so far the transition to Octopus, has been painless.”
“Christina was polite , understanding and empathetic to my situation. She added the correct department for my case and I await the next correspondence.
Totally easy to speak with and comforting.
Bless for more people like this in the world.”
“This has been on-going since September 2024 when we switched my father's service. The previous supplier So Energy installed a smart meter in the house. Hiowever, this has never worked correctly due to a very porr mobile signal in the area. Octopus took over as we expected better customer service. Despite sending images of readings and raising concerns that the economy 7 hadn't changed between each reading, the company either don't respond to emails, one deals with different people -I think I am dealing with the 6th individual, send an engineer out - who agrees that it isn't working and says they will get it changed (that was back in December) and still the bills rack up. This is for a single man, an elderly widower, who has been badly let down by Octopus. If you look on the Octopus energy complaints Facebook page, it is a sharp constrat to the oustanding customer rservice they say they have. When things are going fine, they are great, when things don't work, they are very poor indeed.”
“I spoke to Eloise and she dealt with my query and answered all my questions. I also requested some information via email and she promptly sent this. Good service from Eloise 👍”
“Thomas made switching the name on the household account an absolute breeze, and just seemed like an all around nice guy. The fact that I was through to a member of staff so quickly and without having to navigate a complicated phone call tree was also deeply appreciated.”
