“I rang to change over.i spoke with RACHAEL.she was polite and explained everything so clearly, she answered all my questions clearly so I understood,. I was expecting it to be hard for me to change over but Rachael was really good and made it so easy.thank you Rachael”
“i was so surprised as to the ease of changing energy providers with the guidance of the lady who walked me through with ease ,she was very professional and courteous throughout.
my only regret is i cannot remember her name it was around 11:20am yesterday……
thoroughly a very pleasant transaction
Mr Edward Roy Craven”
“Once I spoke to Aysha she made switching easy,she was very polite and helpful she took the time to explain everything to me and it was a pleasure for me to talk to her.”
“I had £950 credit in my account and asked for £400 refund. I was informed it would take up to 14 days to receive. After 16 days and no refund I tried to contact Octopus but found this virtually impossible and was stalled at every turn. So, I’ve left and will never go back. Now I’m having trouble, yet again, to get the new and final refund returned. I would love to know how much credit they have from all of their customers and the interest this accrues each month.”
“The customer service I received today from Octopus, and in particular from INNOCENT, was exceptional. He was able to answer numerous queries with notable expertise and his positivity and good humour were much appreciated. Thank you.”
“I was put at ease by Sharna due to not doing a switch for over 3 years, and due to my age of 82 yrs !! Not so in touch with the internet.
I am happy to say with Sharon’s patience l got everything set up, but it took me too long.
Thanks Octopus.”
