“Sharia was very patient and made me feel relaxed nothing was to much trouble for her she explained what I wanted to know
She's a credit to your company”
“Since the installation of our smart meters we have had issues with obtaining any data on the "Home Mini", this was replaced with an "In-house display" which still did not work. Many emails later I eventually spoke with Jacob who managed to get the unit up and running within minutes. Slightly disappointing this efficiency could not have been displayed right from the start of the installation.”
“Hi I had a couple of questions about fixing my gas and electricity tariffs, Pete S quickly and clearly answered my questions and fixed the tariffs for 16 months, good customer service.
Thanks Eric 👍”
“The information Parve en gave me was clear and helpful, she was impartial but the information she gave me I was able to decide what tariff to settle on.A .Starr”
“Really good and friendly service, hopefully the start of a long term partnership. I didn’t have to wait long to speak to someone unlike many customer support lines.
Many thanks”
“Thomas was very helpful given my age, he every thing so easy, given that I had not changed energy suppliers in last 20 years.
As a direct result of Thomas's help and patience with an old codger I decided to join Octopus energy thanks.5 star service.
Regards Ccolin Barber.”
“Your answer phone service has poor service due to the fact the connection has a lot of interference I suppose this is due to your employees working from home it was hard to hear half of the conversation, when you are put on hold another employee comes on the line and then you get cut off.
I Introduced my son to octopus to take advantage of the £50 introducers fee I was told by 3 different employees 3 different ways how to claim it I eventually received payment.
Your billing is also confusing their are 2 quotes each for your gas and electric why cant there be 1 quote each at the end of the month to make things simple?
As a 'which' member I always use there recommendations they say your there recommended supplier they obviously have not used your telephone service. I will pass my experience over to them.”
“My issue first arose back in October of last year, after many phone calls, emails and general back and forth.
I called again today to get an update and Samantha took my call, Sam discussed what the issue was and took the necessary steps to rectify it which was fantastic and I can’t speak highly enough of her.
My main concern would be why the countless people I spoke with before Sam couldn’t notice this and sort it.”
“Not bad, but I needed to talk to someone as I was registering a new property (new to me anyway) under slightly unusual circumstances. I had a long wait to get through to someone (several minutes) , then when I did get through although the call handler was very polite and helpful she did not quite get my direct debit payment date instructions right. The payment dates that are now in place are OK and I can live with them, but quite complex and not actually what I asked for.”
“The adverts! Aww it’s nice to have you to! I have never heard such moulded scripted rubbish in all my life. You’re just another energy company who screws us over . That simple”
“I spoke with a lady called Parveen today. As always I find octopus representatives polite and sincere. However, I believe the problem is not with the front line. I moved to Octopus over 5 months ago and still they have not managed to connect with my smart meter. Lots of email pictures of meter and manual readings going back and forth but stil no action. I'd truly appreciate if someone from technical team could support here.”
“Why do you ask for reviews you should be giving a good service.
And why the spinning wheel I know no one who has won anything on it .i have two different electricity rates I get one spin if I have gas and electric two spins still no wins.”
“Unfortunately I have only half a job completed as the engineer could not complete the task of replacing the Gas smart meter. He did an excellent job replacing the Electricity smart meter. I phoned Octopus HQ and tried to get an Octopus engineer to replace the Gas meter only to wait till the first engineer completes his Job card and send it to Octopus. Octopus was told about the Gas meter but said it would be sorted out by the engineer. I will have to wait and see if Saad completes the task of getting another engineer to complete the work.”
