“I went with my wife to the Odeon Charlestown for an evening screening today. Apart from the film which was cool, the cinema itself is disgusting, total filth and filth. Everything literally sticks together, popcorn and cola cups everywhere. We will never go back there and we do not recommend it to anyone. The manager should have been fired a long time ago”
“It was a temperature outside of 2 degrees and appointments had been many on a very cold January lunchtime.
Whatever the weather one thing to do on a long luncheon and a deeply soul searching day after the Winter festivities are closing? Grab yourself a heartfelt understanding friend and drag them off to the movies!
We viewed our movie experience with Odeon SE and our tickets were gifts from the wonder of gifting PRST app(more to say on this in another thread). When it's acceptable to matinée it's acceptable to marinade.
Yes it was a very brilliantly constructed conversation and the dialogue was totally on point!
It's got beautiful camera work, very lovely and full of life on the big screen. Odeon surround sound also gets a 10/10 on this as it encloses a rather lovely soundtrack from the rather lovely Bryce Dessner was a big hug with my ears. Thus this whole timing thing works on many levels throughout the entire movie. It's a romance, a comedy and a relay in problems and feelings. It voices so much and I'd say full of life and genuinely pure adorable true affectionate togetherness. Yes I did blub and Alice sat next to me also heard me gasp. As we all did feel that screen time. It was brilliantly put piece of touchingly beautiful; sincerely faithful realism. I absolute believe it speaks volumes dealing with much and better still leaves you feeling better too. A definite 10 for me and Alice. Thanks very much to PRST for the original tickets and to Odeon SEfor great Customer service and a rather lovely cinematic experience.
That's the final result because of good customer service in response to an issue. However please be aware that for some reason unknown to us we are extremely concerned to be experiencing other site wide issues with viewing the website. Our website is told it's blocked due to SQL errors, this has been checked by the company, the search engines providers and the data providers that run my contract for internet access. I have two apps one for Odeon and one for PRST and these both work. However not only did the barcodes for our tickets not scan at the customer service outlet it's being looked into so we can resolve as to why. The tickets show us as having a zero balance to Odeon yet our provider and our actual tickets are showing the available balance. It is obviously a technical issue. I hope these will work now in the future because the rest of the experience was a lovely afternoon well spent.
The online customer service is not as well delivered as the customer care on site. I would really appreciate too that I have a secondary customer care team at PRST whom collaborate brilliantly with Odeon. Please can we just clarify this for customers using a gift voucher?
Awaiting a response still regarding the access to the careers page and wider website. Please what is this issue with cloud flare and the SQL?”
“Do NOT get the "Unlimited" ticket, as the useless employees will NOT scan the QR 99% of the time, and your ticket will be suspended for not showing up”
“I lost my $11570 to this online broker’s Forex platform recently. I was very fortunate to meet someone who helped me get it all back. You can reach out to him through Email :(dorisashley71 (AT) gmail com) I’m sure he will help you guys too
WHATSAPP: +1---(404)--721---56--08”
“Clean and efficient experience at the Norwich Odeon made all the better by Hannah’s bouncy and enthusiastic approach to her job greeting and directing customers and even offering to take our photo . And great pricing !”
“The cinema was absolutely filthy. The standards have certainly slipped which is sad to see as now i shall not be returning. The whole place needs refurbishing. The seats were stained and the place had a stale/musty smell to it. Sad to say because i used to enjoy the comfort and entertainment here.”
“If you are visiting cinema often, i highly recommend to get Limitless memebrship - saves you money and you can easily book on the app in advance too.
I had to cancel as simply wasn't using cinema as much due to work but all positive feedback 5 star and happy to come back in summer maybe.
Called up helpline "Matt" was great with communitication and positive support to cancel my membership which i am happy with. Sometimes other companies take a while and it is hard to come out of membership but with Odeon no problem very happy with service! Give this guy a medal he has great communication skills..
Thanks team ODEON and a happy new year to you all! :)”
“Start by saying even if I was paid I would NEVER visit this cinema ever again, from the start was just awful. So understaffed waiting long time in queues. When I finally got to the till and paid for drinks and food I was then sent to the end till to stand in another long queue to be told that they couldn't give me 1 food item and have to wait again keeping in mind the film was starting in 3 mins time. So had no other choice to get a refund. So then the manager singled out Only us in front of everyone, stopping us by saying hold on you haven't shown code to walk on in, but the guy scanned our code to go in this was because she didn't like the fact that I asked for refund on item that I was charged for but they couldn't make in time for film. No bags of sweets or crisps nothing to choose from.They had no trays for drinks, the lids didn't fit the drinks so couldn't hold them without them spilling everywhere. Seats were so bad we stayed 20 mins into film and walked out. Wouldn't recommend this place Belfast Victoria Square. Absolute disgusting experience.”
“Got in contact with odeon about a relaxed performance for my autistic daughter and got told they have nothing planned for the little marmaid, feeling very discriminated against. This day and age and with web sight saying about relaxed performance but nothing planned for a person with disabilities”
“Never pay for the membership. They do not let you cancel it they make it very difficult for you to do it. On 05/11 I sent a request to cancel my membership and today is 27/11 and they have not replied to me yet. There is no phone number available to contact them. They only make an online form available and they advise you to wait until they contact you. They said they aim to reply in 4 days but it is a lie. They have charged me the monthly payment again.”
“We used to visit the cinema at least once each month pre Covid and got a £25 Odeon Gift voucher from a friend just before lockdown. Not able to use or not comfortable during the last couple of years but last week decided it would now be safe. Tried to use the Gift Voucher but guess what? Voucher shows as expired and Odeon keep the whole value!!! Used the online help and completed the form for a call back but that was 3 days ago and still no communication. Cinema was great ( Springs, Leeds) but Odeon Ltd are terrible and Customer Services as others have said is non existent. NEVER BUY THEIR GIFT VOUCHERS.
3-11-2022 STILL NO COMMUNICATION FROM CUSTOMER SERVICES 3 weeks later.”
“Went with my parents to watch a 15 or over film, didn't have ID, which was fine until the girl serving us (Shannon), made sly and sarcastic remarks and comments, trying to hide her grin and laughter. Will definitely not be going back there!”
“Visited Odeon Fort Kinnaird for the first time today. Staff were lovely and so helpful. Great film made even better by Isense! Definitely be going back.”
“Black hat user experience, there is no way to cancel your subscription online, you have to open a ticket with their customer support who simply wont respond.”
“Sadly another visit to ODEON Metrocentre on May 12th and froze with the intense cold in the auditorium (screen 3). We did ask front of house staff a couple of times if they could have it rectified, but sadly having worked many years in cinemas I realise that there’s hardly any staff working in cinemas now who can deal with technical issues. Unfortunately as there’s been a few issues with the presentation lately, have decided to make my cinema of choice a local Everyman, they really do know how to make it a great experience. I honestly think we could’ve kept frozen food with us and it wouldn’t have harmed. It spoiled the film as time was spent trying to keep warm with warm drinks from the foyer.”
“Trying to book tickets for four of us to watch sonic I think it discusting that you have know saver times because it's the school holidays when with kids people need cheaper showings I don't thing I will bother”
