“The verification email never came through, tried this process several times so couldn’t verify the email address to register for an account to record the test. Still waiting for a refund… and a response.”
“Kit dispatched within 24 hours but not received for 72 hours - subsequently not used for the trip they were purchased for. Rapid Tests had no comment saying that we agreed to their T&C’s when we purchased the kit. Rubbish service by a company taking advantage of terrible situation for most. Avoid them.”
“Tried to cancel test 5 minutes after booking wrong test , was told no returns ( in T&Cs )
Understand if dispatched , but come on it was ordered on a Sunday and request to cancel straight away once realised not a supervised treatment , not impressed”
“Excellent and easy to use test. I would recommend that you inform the user before they start the test that using the APP is a must. Getting all the steps recorded and in the proper sequence works so much better with the APp”
“We ordered two tests. We had a problem recording the video (using an iPad) with the first test and were unable to submit a video on our first attempt. There is no way of submitting a second recording so unless you get it right first time, your test will be rejected.”
“great test to have with you whilst traveling. the service was quick, efficient and performed as described. Took the stress out of having to find a local testing centre in a different country.”
“Great service from start to finish. Couldn’t have asked for something faster.
Ordered the kits and got the results within 15minutes. Will be using them again!”
