“The instructions on the website differed from the printed instructions for taking the test. We had to take fresh tests at the airport at additional expense. Greater clarity is essential.”
“The tests arrived promptly. Once we understood the instructions properly, they were easy to take. The results (fit to travel certificates) were sent back to us after 30 minutes. No need to rely on the post to get the samples sent back and analysed with the risk of not getting them back in time to fly. I will definitely be buying Official Rapid Tests again if the travel requirements don't change.”
“Really nice clear service; delivered and carried out as expected. A not-for-profit venture and that makes a big difference in what seems like a money making venture. I’ll definitely use them again.”
“Absolutely terrible! No delivery, no contact detail apart from a general mail, track and trace was giving an error. Denied refund for a service that was not provided. Not only had to book a new more expensive test last minute at another company, but also needed to travel to this last minute location and missed our theatre show because of that. If you want to get your test deliverd and have a stress-free journey, don't order here.”
“The materials were well packaged and the instructions clear. They arrived quickly. But the uploading of video of the test was a nightmare on the app and the website. The app slightly better than the website. When it wrongly rejected a video for wrong technique. As a result had to use another test. Once results were eventually successfully uploaded the certificate came very quickly
And the tests we ordered for the Day 2 testing arrived without the correct codes. We did not know this until filling in the PLF abroad. As a result a last minute panic to order new tests from a different supplier in order to get the right codes. Waste of time, money and energy
Overall a mixture of quite good and really bad. Can’t recommend”
