Official Hoverboard Reviews

Name: Official Hoverboard
Address: Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking, London
Rating: 4.79

4.8 Rating 3,486 Reviews

95 %

of reviewers recommend Official Hoverboard

4.8

Based on 3,486 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email

Visit Website

Phone:

02032897465

Email:

Info@OfficialHoverboard.co.uk

Location:

Access Office Suits 125, Kingsbridge Road, Alfreds Way, Barking
London
IG110BD

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Official Hoverboard 5 star review on 4th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is absolutely terrible. I have been emailing for weeks now trying to resolve an issue with my daughters electric scooter. I have now had to pay £20 to return the scooter for it to be looked at, this is after having to send many emails without a reply. Doubt I will get it sorted and will be blamed after looking at the other reviews. She has had the scooter since December and ridden it a handful of times”

Helpful Report

Posted 3 months ago

“DO NOT BUY FROM HOVERBOARD OFFICIAL (XGEN Technology Ltd). My experience with this company has been nothing short of appalling. After my scooter suffered a serious electrical failure, with burnt electrical components that I believe presented a significant fire risk, the company refused to replace it. Instead, they claimed the failure was caused by water ingress. What's even more concerning is that they now rely on the scooter having an IP54 rating. This was never made clear to me at the time of purchase as a limitation that could lead to such a catastrophic failure. Their position is effectively that a scooter sold for outdoor use, and apparently only rated to IP54, can suffer a serious electrical failure from what they describe as water ingress. If that means normal road spray, puddles or even mud splashes can result in burnt electrical components, then in my opinion that raises serious concerns about the product's durability and safety. I have had to exchange more than 70 emails to try to resolve this matter. I have had calls abruptly ended, repeatedly had to chase for responses, commissioned an independent electrical inspection, and even took steps to ensure the company was not struck off whilst my dispute remained unresolved. To make matters worse, they informed me they intended to dispose of my scooter after a fixed period despite the dispute remaining active, forcing me to expressly withdraw permission for them to destroy or dispose of my property. Be aware that although the business trades as Hoverboard Official, the legal company behind it is XGEN Technology Ltd. Based on my experience, I cannot recommend this company. Customer service has been poor, communication has been frustrating, and I have been left with what I believe to be a dangerous failed product and no satisfactory resolution. DO NOT BUY.”

Helpful Report

Posted 3 months ago

“Absolutely shocking the hoverboard. It has not worked from day 1 and I raised a faulty item issue back in January. I am still yet to receive my replacement product and I have not received a reply from the emails I have sent. I have a child who is missing out on a Christmas present 6 months later. Will not use again”

Helpful Report

Posted 4 months ago

“The service is appalling and the treatment from customer care was even worse. The prices on this website are higher than many other websites, yet products are marketed as being “on sale.” I ordered a hoverboard in time for my son’s birthday and Holy Communion, but what arrived was clearly scratched and appeared used. Instead of properly resolving the issue, customer services only offered a refund if I returned the item myself to a DPD drop-off point. I was also expected to pay £20 for Saturday delivery for the replacement. Although they later offered to cover the Saturday delivery cost, no goodwill gesture or compensation was offered despite the inconvenience caused entirely by their mistake. To make matters worse, the only option given was for me to purchase another hoverboard upfront and wait for a refund on the damaged one. This meant I was temporarily out of pocket by around £400 because of their error. The customer care manager, Jesse, repeatedly stated that they were “resolving the issue” and therefore there was nothing further they could do, while completely ignoring the fact that the problem should never have happened in the first place. I also requested a phone call to discuss the matter properly, only to be told their phone lines were “not working.” Overall, an extremely disappointing experience, poor customer service, and a company that takes very little accountability when things go wrong. I would not recommend ordering from them.”

Helpful Report

Posted 5 months ago

“Please avoid this company at all costs. Hoverkart does not work, and the customer service is non existent. We are left with a very upset 9 year old, and company taking no responsibility for a product sold at £250 that clearly doesn't work. Their trick is to ask customers for multiple videos to time waste, with no interest to rectify the situation.”

Helpful Report

Posted 6 months ago

“Terrible quality. Didn’t work on arrival. Won’t pay for pick up.”

Helpful Report

Posted 9 months ago

“Absolute joke, my sons christmas present didnt work, customer service keeps asking for videos, no mention of a refund or an exchange, just want another video of it not working. The phone number does not work. Do NOT purchase from this scam company”

Helpful Report

Posted 9 months ago

“We bought an All Terrain board for my little boy at Xmas. It was used indoors for a few hours on Xmas Day and ridden down a concrete path once and the next day one of the wheels is making a loud grinding noise! Hoverboard don’t answer the phone and even on 6th Jan have a answerphone saying due to busy period, you have to email. Iv sent 3 videos requested by them and they still haven’t diagnosed the problem saying they cannot hear the grinding (which is very obvious from the footage) and have asked me to send the same video again! These boards are not cheap but I choose to purchase based on quality, H&S and customer service and I’m sorry I did!”

Helpful Report

Posted 9 months ago

“Bought a Hoverboard and go kart converter kit. After a few months the board has stopped working. Emailed the company, they responded asking me to make a video and send it to them, stating if its faulty I can return and they will repair. Sent the video, Since then they have not responded to my emails, I have been calling the phone number off the website and it has been saying "they are not taking calls during this busy time".......its been 3 months. AVOID AVOID AVOID waste of money!”

Helpful Report

Posted 11 months ago

“Fantastic product and so much fun. Solid and Sturdy. My children were SUPER EXCITED when they opened these on Christmas Day. It's the most expensive gift I've ever been able to buy them and they get so much joy out of these. It was worth the scrimping and scraping every pound I could to see their faces. The Karts are AMAZING!! It's like a transformer. I spoke to Official Hoverboard via email and they explained everything I need to know on to up keep them for my children. Thank you again.”

Helpful Report

Posted 1 year ago

“After technical issues with the first helmet, contacted you and was resolved quickly and efficiently Thank you so much The helmet was just the job as forgotten lights on his bike is now a thing of the past 😁👍🏻 My son loves it , now all his buddies want them”

Helpful Report

Posted 1 year ago

“The product was exactly as described, well packaged and delivered on time - zero complaint!”

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Posted 1 year ago

“absolutely brilliant service, my grandson is over the moon with it many thanks”

Helpful Report

Posted 1 year ago

“Easy to order, fast delivery, great product”

Helpful Report

Posted 1 year ago

“Customer service is fantastic The hoverboard is great quality - cannot fault”

Helpful Report

Posted 1 year ago

“Good product and very happy with the service. Would recommend.”

Helpful Report

Posted 1 year ago

“Great service, son is very happy!”

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Posted 1 year ago

“Great fun The children have so much time up and down and around and around on them. Best gift ever”

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Posted 1 year ago

“So fast with delivery, arrived literally the day after I ordered! The scooter itself is perfect for my 9 year old, he’s absolutely LOVING it. Everything working great with the scooter itself, lovely colour and finish, the LED lights are a nice touch. Thoroughly recommend this company.”

Helpful Report

Posted 1 year ago

“We’ve had three hoverboards and they are all great, when we needed a new wheel and battery (as it had been used to much!) they sorted it quickly and sent the hoverboard back repaired in no time. Very good company to deal with especially Alex the customer service manager.”

Helpful Report

Posted 1 year ago

Official Hoverboard is rated 4.8 based on 3,486 reviews