Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A huge thank you to Lauren & Alexandra! I ordered for next day delivery and needed my order by 1pm. Lauren & Alexandra tracked my order and it arrived by 12.10 in plenty of time. Top class customer service 😊 I would definitely recommend Oh Polly to my friends. Thanks again!”

Oh Polly 5 star review on 19th September 2020

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Posted 4 years ago

“Very easy to talk to and was able to help me even with missing info.”

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Posted 4 years ago

“Never, ever had a return refused by any company in many years of purchasing for myself, my family and my business. Today my daughter had an item refused for return because of a *mark" which we can't see & it was never worn! The colour was nothing like the website and she and ordered a new one (which is fine). Appalled with this and be aware that returns are not prepaid either. Have some sense - why would she order a different colour & return an used item with a mark??!!!!”

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Posted 4 years ago

“Oh Polly have provided extremely efficient and friendly customer service I absolutely love their designs and styles it’s so unique I am their number 1 fan although I’m sure I share this spot with many thanks so much again especially rly Graeme”

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Posted 4 years ago

“Graeme solved my refund issue quickly and efficiently. Great customer service 🦋✨”

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Posted 4 years ago

“They always help out massively! never had a problem not solved! had issues ordering yesterday due to no failure on their part and lauren and jess were still happy to help out and resolved my problem so quickly!! can’t wait to order again and worlds recommend them to anyone xxx”

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Posted 4 years ago

“Really great customer service from Lauren”

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Posted 4 years ago

“Lovely customer service”

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Posted 4 years ago

“Im completely satisfied with help that I received from Lauren.Fast and easy!I have a lot of clothes from Oh Polly and Bo+Tee (love them all),but something bad can happen once in while , it’s life 🤷🏼‍♀️ Glad that Oh Polly care about their customers !”

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Posted 4 years ago

“Lou was great on the instagram page, I asked her what I should pair with my oh polly dress and she told me what she thought would look good. Great service”

Oh Polly 5 star review on 9th September 2020

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Posted 4 years ago

“Megan and Yasmin were super polite & helpful! Highly recommend Oh Polly I’m literally obsessed. Pretty sure it’s every woman’s dream site ✨”

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Posted 4 years ago

“I messaged oh polly customer service through Instagram and Yasmin and Alexandra were quick to respond, very polite and helpful.”

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Posted 4 years ago

“They offered me two options in order to fix my damaged product which made me feel like they wanted to give me the best option possible!! Yasmin was especially lovely when helping me and was very quick with her responses! Excellent service despite the fault in the product! :)”

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Posted 4 years ago

“Yasmin sorted my refund out straight away and made it so simple & easy !! This is what a good customer experience feels like !! Thanks so much x”

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Posted 4 years ago

“My order took quite long to arrive and Alix decided to refund me even though this issue wasn’t their fault. I also was told to keep the order if it ever turned up and it did. I’m so overly impressed I will be continuing to buy from ohpolly ❤️”

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Posted 4 years ago

“Refunded me in full when my dress broke:) Thank you so much Lou💗”

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Posted 4 years ago

“Lizzy provided great customer service through Instagram very pleased with her service!! 10/10”

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Posted 4 years ago

“Lizzy was very helpful with giving answers to a question I asked.”

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Posted 4 years ago

“Selected the wrong delivery option for my order and needed my dresses ASAP and Annie & Lizzie both helped by amending this and making sure they came the next day!”

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Posted 4 years ago

“Such an amazing customer service 😍 I received an answer to my question so quickly and Moya was very helpful. Thank you so much will definitely order again. Greeting from Belgium 🇧🇪 ❤️”

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Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews