Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lizzie, Aimee, Moya, and Katie have all been wonderful help with my package trouble. They’re so nice and I appreciate their help :) Thank you 🙏”

Helpful Report

Posted 4 years ago

“They went from giving me a 20% refund to 50! I am happy with the customer service refund.”

Helpful Report

Posted 4 years ago

“Had to return a swimsuit to exchange for a different size. After not hearing anything after 30 days of returning the swimsuit, I emailed O Polly support and in no time, Leigh with O Polly responded to me. Even with me not having my returns tracking number, Leigh and Lauren were able to help me fast and efficiently to get my correct sized swimsuit shipped to me!”

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Posted 4 years ago

“Bethany/Meagan have been absolutely amazing and really helped me solve my situation. Can not wait to order more garments”

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Posted 4 years ago

“Returns made easy - Lucy was amazing at getting my return through as quickly as possible! Thank you 💓”

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Posted 4 years ago

“Customer service is amazing from Lauren and Emily!”

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Posted 4 years ago

“I ordered something for my friends birthday present and I got the wrong size, I message you saying I need an 8 instead of a 6 and within a small amount of time you was able to get it changed and messaged me with a reply saying it has been changed. Great customer service by Leigh.”

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Posted 4 years ago

“AIMEE was so helpful finding my return, and helping with refunding my bank card. wonderful work. she replied within an hour and everything was resolved the same day.”

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Posted 4 years ago

“Yasmin was so helpful refunding my dresses, very quick. Thank you xx”

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Posted 4 years ago

“Thank you so much to Alix! Chased up my return for me and replied within 2 hours to confirm the refund had been fast tracked and processed. Absolute legend!”

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Posted 4 years ago

“Megan was helpful - helped send a replacement of my damaged dress :)”

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Posted 4 years ago

“I love ohpolly, the customer service was amazing. My delivery for my first package had problems but Oh polly helped me and return my pieces. Thank you so much for your services.”

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Posted 4 years ago

“Lizzy was amazing!! She was able to reply to my query in a clear and concise and the problem was sorted in a few hours! Can’t believe how fast the reply was to my direct message. Amazing service thank you Lizzy! X”

Helpful Report

Posted 4 years ago

“the best customer service I have ever received, 10/10🤩 I submitted my request form this morning and had it all sorted by lunchtime thanks to Alix- I am so impressed with how quick she managed to get things done and how professional and lovely she was. Thank you again Alix you are fab💞”

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Posted 4 years ago

“Emily helped me so well and fast to solve my issue Thank you!”

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Posted 4 years ago

“Megan was so lovely and communicated very well with me 😊😊😊😊😊”

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Posted 4 years ago

“Lou was very sweet and polite and extremely helpful with my queries!”

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Posted 4 years ago

“Thank you so much Moya! My Order exchange and email interactions were beyond my customer service expectations. Not only that, the shipping rate is amazing. I can’t thank you all enough! 🙏🏻♥️”

Helpful Report

Posted 4 years ago

“Got a refund and Lucy in customer service was so kind and helpful and made me feel really valued as a customer of Oh Polly. I love the site and will definitely order again! Thank you Lucy !! X”

Helpful Report

Posted 4 years ago

“Bethanie provides me with amazing customer service. I mean AMAZING. & I loved the clothes I received and the fit and quality of it all. OhPolly is now my new go to shop”

Helpful Report

Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews