Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was in touch with customer services and spoke to the lovely Bethanie regarding an exchange. It was sorted very quickly, and had no problems at all with it. The quality of the clothes I received were perfect, just a little bigger than expected hence the return. 100% would buy from here again, just will order smaller sizes for the top half in the future.”

Helpful Report

Posted 4 years ago

“Couldn’t be happier with the customer service! Had a problem with my order and both Lauren and Aimee were amazing! Within 24 hours I heard from them and my new order has been shipped! I have never experienced such a great and quick customer service before!”

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Posted 4 years ago

“Bethanie was so helpful in ensuring that my problem was solved in a quick and professional manner.”

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Posted 4 years ago

“Alexander was such a great help!”

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Posted 4 years ago

“I had questions about the status of my return and Alix was extremely helpful and answered all my questions in a timely manner. The BEST customer service team!”

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Posted 4 years ago

“Bethanie was super helpful and very kind! Kudos for having her on your team! She assisted me promptly and was very helpful! Thank you Bethanie!”

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Posted 4 years ago

“Katie was very quick and helpful and solved my problem. Took her time with me, Great customer service for her”

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Posted 4 years ago

“Always fast to help when there has been a question regarding a delivery or return. Quick response and great customer service.”

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Posted 4 years ago

“I had a fault with one of my dresses which was annoying but after messaging about it, Katie was able to arrange for a new one to be shipped out for me. She was super helpful and friendly and got everything sorted out for me really quickly!”

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Posted 4 years ago

“I emailed ohpolly asking about a dress. Katie got back to me in no time, she was super polite and gave me all the information I needed.”

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Posted 4 years ago

“Bethanie helped with my problem and was given options which I really appreciate. I am happy with the outcome and it was a very quick resolution! Thanks again”

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Posted 4 years ago

“Annie was amazing when helping me sort out a refund for a skirt that arrived damaged, so thank you so much!! Everything else in my order was absolutely perfect!”

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Posted 4 years ago

“Thank you Annie for helping me with my order! Super sweet and helpful!”

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Posted 4 years ago

“Thank you Alix for your help with my order! You provided me with excellent customer service by taking accountability and showing professionalism.”

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Posted 4 years ago

“Thank you so much to Annie, really quick in responding to my query and all was sorted within 24 hours, amazing! Thank you!!”

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Posted 4 years ago

“Can’t thank Katie enough for how helpful and patient she was with me and my questions. Very prompt and kind.”

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Posted 4 years ago

“Thankyou to Megan who quickly answered my questions about a pair of leggings! Oh polly are always amazing. I have ordered close to 100items off them And im in love with every single piece. delivery has always been quick and the customer service is literally the best ive ever received. They always make a effort to respond to my questions within a few hours even if it’s something simple. I dont buy my clothes/underwear or activewear anywhere else if i can help it because i know i always get great service and quality clothing from oh polly!”

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Posted 4 years ago

“Absolutely amazing customer service! These girls really made me feel like a valued customer and rectified to my problem so quickly. Thank you so much Emily, Moya and Alex, you are a credit to the company ❤️✨”

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Posted 4 years ago

“Helpful w delivery queries opened an investigation with hermes for me”

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Posted 4 years ago

“Very fast and professional customer service ! Bethanie , you are the best !!! Can’t wait to get my swimsuit ! Thanks a lot !”

Helpful Report

Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews