Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My gift card had expired, so I got in touch with the oh Polly team via direct message on Instagram... My messages was replied to quick and solved straight away, a Lovely miss named Yasmin extended my gift card so it didn’t end up going to waste. Thank you Yasmin 🤍✨”

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Posted 4 years ago

“Fast replies, solved the problem in a heartbeat. Thank you yasmin”

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Posted 4 years ago

“I received a damaged dress a week before my birthday so immediately I contacted oh polly customer support. I've never had a situation sorted so quickly and with such ease, All thanks to Yasmin. She made sure all my queries were answered & that a replacement dress was on the way to me within the same day of me complaining. Really impressed and really loving the two dresses I ordered. Thanks Yasmin 🤍”

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Posted 4 years ago

“Bethanie love her”

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Posted 4 years ago

“I had an issue with my order and contacted oh polly on their Instagram account. They were so so helpful and sorted everything out! Thanks again Bethanie for all your help”

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Posted 4 years ago

“Very helpful (bethanie)”

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Posted 4 years ago

“Oh polly are absolutely fab! The clothes are beautiful and quality far exceeds expectations everytime. The thing i love most about oh polly is the customer service, big or small they always resolve it and its always in a timely manner. I recently had a parcel go missing unfortunately my neighbours took the delivery and never gave it back, Oh polly Kindly sent a full replacement! As you can see by the photo im absolutely obsessed with this brand i make numerous orders every week and will continue ordering in future! Thankyou oh polly!”

Oh Polly 5 star review on 23rd September 2020

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Posted 4 years ago

“Big thanks to Bethanie who answered and actioned my returns query very quickly. Big 5 stars to bethanie x Ps would love if yous done more sales/ promotions. It would probably increase my overall purchases”

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Posted 4 years ago

“Great customer service from Bethanie!!!”

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Posted 4 years ago

“Thanks so much Lauren and Megan for the customer service! Always keeping me satisfied!”

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Posted 4 years ago

“Lauren was so so helpful and informed me on everything i needed!”

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Posted 4 years ago

“Lauren and Megan were awesome and quick solving my problem with size change.”

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Posted 4 years ago

“Lauren is so amazing ..he helped me out so well .😻”

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Posted 4 years ago

“Lauren answered my queries to any questions I had perfectly!”

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Posted 4 years ago

“When my tracking details wasn’t working for my parcel (Lauren) got back to me straight away to quickly to help me sort this issue. 💞”

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Posted 4 years ago

“Lauren was helpful and quick to reply to my question”

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Posted 4 years ago

“Lauren is fantastic (as well as everyone in the OhPolly customer service team); they sort out issues and forward requests quickly and efficiently.”

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Posted 4 years ago

“Lauren was so so kind and helpful”

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Posted 4 years ago

“Lauren was really helpful as I spoke to her due to my top breaking and she’s going to sent me a replacement straight away, thanks a lot !”

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Posted 4 years ago

“Lauren was very helpful in relation to your after sales service as I was very worried about my returns! I love oh polly it’s my favourite online store💛💛”

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Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews