Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yasmin was good in answering quickly and helping me!!”

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Posted 4 years ago

“Quick delivery and excellent assistance from Alexandra”

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Posted 4 years ago

“Amazing communication especially with Emily, Annie, Bethanie and Leigh! Such great help and replied really quick xx”

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Posted 4 years ago

“Lizzy and Lauren were a great help with helping me change my postage address!”

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Posted 4 years ago

“Alexandra was quick in answering my question about my package”

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Posted 4 years ago

“Customer service was fantastic, we had a small issue and Aimee was so helpful and sorted it all out in no time - very impressed!😊”

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Posted 4 years ago

“Lauren & Leigh were fab & sorted my query quickly and politely. Thank you”

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Posted 4 years ago

“Great customer service! Lucy made sure I was completely satisfied following a recent return and I’m happy to support a company that makes their customers feel cared for!”

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Posted 4 years ago

“Great service they get back in touch straight away when you have a query Gina was a gem The garments were also amazingly such good quality I was really impressed and they arrived in such lovely packaging Nice it’s a British brand will definitely support”

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Posted 4 years ago

“Help me find a replacement dress”

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Posted 4 years ago

“All my items were too small but I received a refund quickly and despite being slightly wrong was altered by Katie who showed fantastic customer service! Quality was fantastic and delivery of the items was really quick.”

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Posted 4 years ago

“Hi ! I want to leave a good comment and praise the amazing Jasmine and Megan! I got a perfect product, my dream dress! When I put it on the body its zipper did not close and it was stuck. I turned to customer service and Jasmine and Megan were just lovely, they offered me other options and sent me a new and proper dress! I am so thankful for the amazing service and I am sure I will return to buy following the amazing service of both of them! Thank you very much Beloved, Shani Leonov, Israel”

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Posted 4 years ago

“Bethanie was very helpful and understanding!”

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Posted 4 years ago

“Absolutely in love with my oh Polly fur jacket was so worried it had got lost during transit but thank s to Lucy an Gina for getting straight back to me sorting out a refund and then my delivery turned up today mix up during transit and I let oh Polly know an Lucy an Gina said as a goodwill gesture keep the refund and product absolute STARS!! Made my day 🌟🌟”

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Posted 4 years ago

“Leigh and Jess thankyou so much for your promt communication in assisting me with my return and refund , you were most helpful and kind I recieved my refund withing 48 hours thanks guys !”

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Posted 4 years ago

“The customer service was amazing! I spoke to Yasmin regarding wanting a refund for my items rather than an exchange. I was sent an email in regards to issuing me a refund within the hour! Thank you so much Yasmin💗”

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Posted 4 years ago

“Made an enquiry as the joggers I brought were beginning to bobble. Lizzie was wonderful in assisting me and offered a 20% refund as a result, swift and efficient customer service- by far the best of any online realtor!”

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Posted 4 years ago

“Just want to say a massive thank you to Bethanie Brown for resolved my query on a faulty dress very promptly, her email was very apologetic and understanding. Bethanie not only resolved the query with a more than reasonable resolution but also went beyond that and amend the size of the replacement dress as i could see without trying on, the dress would be too big. Thank you so much for resolving my query, reassuring me and saving the day girl! Your a great ambassador for OH Polly.”

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Posted 4 years ago

“Customer service here at Oh Polly is so helpful. They want to make you as happy as possible!”

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Posted 4 years ago

“Had to return the swimsuits I ordered and when I emailed them to inquire about when I would receive my refund because it took a little longer than expected, Katie was such an angel and was able to refund me right away while they are still looking through returns because everything is so backed up because of corona. Such great customer service during these difficult times! Thank you Katie!!”

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Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews