Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their customer service was brilliant, moya and mark who I spoke with were both really helpful and quickly resolved my problem and were really apologetic for the mistake made with me order. My issue was literally resolved within a day and the current item has now been sent to me. Thank you both for your polite and quick responses to my issue :)”

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Posted 4 years ago

“Unbelievably good customer service from Bethanie and Leigh. They were so understanding and responded straight away.”

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Posted 4 years ago

“Moya and Leigh resolved my problem super fast. Great customer service”

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Posted 4 years ago

“Bethanie was really helpful! Great service!”

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Posted 4 years ago

“I would like to firstly star by saying thank you to Bethanie for being such an amazing human. She was extremely professional and just kind. She tried her best to give me to be accommodations regarding my lost parcel and for that I thank you.”

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Posted 4 years ago

“The team at Hermes we’re so quick at helping find my missing parcel. I spoke with a few of the team and even then it still got sorted - Mark, Katie. Tyra and Sarah. So grateful for there help!”

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Posted 4 years ago

“Customer service is wonderful! Bethany and Mark were so helpful. I was having some issues with my refund after returning an order, but after a few quick emails the problem was settled.”

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Posted 4 years ago

“Bethanie sorted my problem within the same day on insta, great service💖”

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Posted 4 years ago

“Bethanie and Mark did a wonderful job promptly helping me update my return order status and were very polite.”

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Posted 4 years ago

“Annie was very helpful with my query today. I was asking about the recommended wash temperature for the bo and tee collection and when I mentioned the name sticker had come off on a pair of shorts I bought after washing at the recommended temp, she kindly gave me a 25% refund for the inconvenience. Lovely service! X”

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Posted 4 years ago

“Leigh processed my refund quickly and was really helpful with any questions I had! Perfect customer service couldn’t ask for better :) thank you!”

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Posted 4 years ago

“Great Customer Service! Graeme and Alexandra were very helpful.”

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Posted 4 years ago

“I was dealt with by Graeme and Aimee and they were amazing they sorted my problem quickly and efficiently. The customer service is incredibly :)”

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Posted 4 years ago

“They were super helpful and really efficient in sorting out a mistake with my order, the customer service reps Lizzy and Alexandra in particular! x”

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Posted 4 years ago

“Absolutely disgraceful behaviour from Oh Polly. Tried on a dress I had ordered from them for 10 minutes which was too small and then sent it back. Received an email telling me they couldn't refund it because there were marks on it. I even have pictures of me wearing it (sent to friends for their opinion) showing zero marks. Be very very very careful ordering from them, I don't seem the be the first person they've done this to.”

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Posted 4 years ago

“I had an enquiry about shipping and whether it would reach me in time. Luckily a customer help assistant (Bethanie) was quick to reply and switched my order to express shipping free of change! Really pleased with the customer service and will be ordering from Oh Polly again.”

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Posted 4 years ago

“One of the dresses I worn once and the zip broke! Bethanie was so lovely and sorted the problem out straight away! Can’t thank you enough for your time!”

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Posted 4 years ago

“Moya was super helpful and provided great customer service. Never had a bad experience with this company!!”

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Posted 4 years ago

“The customer service in my experience was unmatched! I was worried i didn’t get a shipping confirmation but Bethanie Brown contacted me immediately with my tracking number and my items are on the way!”

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Posted 4 years ago

“First off the customer service was unmatched in my experience! Bethanie Brown was attentive and so helpful! I was worried I didn’t receive a shipping confirmation but she responded immediately giving me my tracking information and my items are on their way to me! I cannot wait to showcase the pink set! Thank you again!”

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Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews