Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

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Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered from OhPolly numerous of times. Even though sometimes the clothing can be tight and maybe too small it does state on the descriptions that it advises you to size up on certain items. I find it simple and easy to return and although the process of a refund can take up to two weeks I find its the same with other company's. Overall I think Ohpolly is good quality and will definitely carry on ordering from them again.”

Helpful Report

Posted 4 years ago

“I returned 3 dresses the morning after receiving them as they wasn’t suitable. Received an email from them to say they won’t refund me for one as it was returned with stains - I wouldn’t ever dream of returning a stained dress if it was caused by myself. The dress was either delivered in that state or they have found one that was stained and pinned it on myself. Disgusting customer service for a regular customer. Won’t be ordering from them again! Looks like they do it often to people aswell”

Helpful Report

Posted 4 years ago

“Sizing seems out but also would never order again until they sort out their returns policy keep up with your competition! Free returns would make me order again until then nope!”

Helpful Report

Posted 4 years ago

“Spoke with Charlotte, Annie and Graeme in regards to a faulty dress yesterday and refund was processed today. Great help and great customer service. I always order from oh Polly and they are a great website for up to date fashion dresses. Although one dress was faulty these things happen rarely and the quality of all of my other dresses are amazing! I love oh Polly.”

Helpful Report

Posted 4 years ago

“Will never order from Oh Polly again or recommend others to do so. Absolutely appalling customer service. Nearly 4 weeks to get a refund. When I did only 2 out of the 3 dresses returned were refunded. All items were returned in the condition I received them. No communication or explanation received as to why the money was kept back. You can not treat customers like this. I’m now £52 out of pocket!!”

Helpful Report

Posted 4 years ago

“Purchased $700 in clothes and made a typo in address so as soon as I ordered and realised I emailed to have the address corrected to then get a reply saying that they have refunded me instead of just changing the address and for me to reorder what I got not only was I out of pocket $700 and still hasn’t hit my back I reordered all the same thing again for them to take another $700 and then not send my clothing because it’s ‘suspected fraud’ because I’ve made two purchases. Honestly so unprofessional they only care about themselves and their profits. Disgusting I won’t be shopping with them again I’m now out of pocket $1400 and I won’t have my outfits I purchased for my holiday.”

Helpful Report

Posted 4 years ago

“My daughter ordered 2 dresses, She kept one and sent the other one back. I returned it with original packaging and tags, They have sent it back saying there were stains on it, I personally never saw any stains as my daughter only tried it on, They are a joke stay clear there are many more clothes website to choose from than this joke shop.”

Helpful Report

Posted 4 years ago

“I ordered a dress of ohpolly for my birthday and I love it it fitted perfect I recommend you size up prices really good and affordable thank you for the lovely dress”

Helpful Report

Posted 4 years ago

“If you return an item don't expect a refund. I returned an item unworn and within 14 days return period. They received the item. However, they did not refund me. After many hours of contacting customer service regarding my refund I gave up. I have now submitted a charge back with my credit card company.”

Helpful Report

Posted 4 years ago

“I had to chase them about an exchange I’ve been waiting for since December. I’ve been given 100 different responses and then they told me million times that my exchange has been dispatched and I’ll receive it. I haven’t received a thing and then they’ve done a refund for an amount lower for some reason. Don’t shop with them save your money and time !”

Helpful Report

Posted 4 years ago

“was not given a refund for item i returned.”

Helpful Report

Posted 4 years ago

“Awful returns process. If you don’t follow up asking where your refund is they won’t refund you. An absolute con and their way of cheating you out of money. Will not buy from them again as their service is a disgrace.”

Helpful Report

Posted 4 years ago

“What went wrong.I bought something from Oh Polly and returned it as it was too big only for them to say it was marked snd they’ve refused my refund and sfng it back to me 3 weeks later.”

Helpful Report

Posted 4 years ago

“Ordered a dress on Black Friday was all in stock until the next day received an email to say coincidentally 2 of my items out of 3 were out of stock. Ok annoying I’ll order cyber money. Did so and now have not been informed that my refund has been “rejected” and apparently there is a stain on the dress I tried on once😂 I regularly order online and I don’t wear fake tan so I highly doubt that one. Am just expecting to not even get my dress back now so my money has been stolen. Great stuff”

Helpful Report

Posted 4 years ago

“Ordered 3 dresses from here. Parcel arrived with only 2 dresses in! Emailed customer service numerous times and they insisted that all parcels are checked and I had been sent 3 when I had not. They completely refused to refund me multiple times, then when I messaged them on Instagram and they saw I had a following on there refunded straight away! Ridiculous.”

Helpful Report

Posted 4 years ago

“Ordered a dress on the 20th, paid for next day delivery before the cut off point for Christmas delivery to be delivered the 23rd. A week later still no dress & Oh Polly are claiming dress has been delivered. Absolutely disgraceful. Been left €55 out of pocket”

Helpful Report

Posted 4 years ago

“misleading photos on website and inaccurate colour representation, expensive delivery charges and have to pay to return misrepresented items. Although they take payment immediately when ordering, it takes around 12/14 days for refund. This company needs to change its attitude to customers as I will not order from them again. Bad business model and they need to rethink their overall plan if they are to be successful.”

Helpful Report

Posted 4 years ago

“Oh Polly have refused to give a refund saying that a dress I ordered for my daughter was returned to them ripped. It has been sent back to me (all tags fully in tact attached to the strap and label) and there is no damage whatsoever. I have never experienced this situation from any other retailer and feel completed conned. Be careful.”

Helpful Report

Posted 4 years ago

“Oh Polly refused to give me a refund saying that the dress had fake tan stains on it. I consider my eyesight to be pretty good and I couldn’t see anything on the dress. I am furious and will not be ordering another thing from them!”

Helpful Report

Posted 4 years ago

“Ordering was easy and my order came packaged well and was happy with the amount of time it took to come. However the clothes were not a good fabric and were either see through or clingy and unflattering! Both pairs of trousers I bought were the same size but both fitted completely different. As I didn’t like the clothes I bought I returned them to realise that the returns is not pre-paid and it ended up costing me £11 due to the weight of the box and clothes even though it was just 2 pairs of trousers, absolutely will not be buying again due to the way returns is dealt with! Expected better for such a sought after brand.”

Helpful Report

Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews