Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not only is the quality of the clothes 10/10, the customer service is even better, Bethany in particular was a great help, replied within an hour or so of me enquiring and she was so nice too.”

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Posted 4 years ago

“my dress was faulty and the lovely Bethanie has sorted me right out so nice and very helpful”

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Posted 4 years ago

“My return went missing after drop off at toyou. Bethanie picked up my e-mail and arranged my refund the same day. I was very impressed. This is some of the best customer service I’ve encountered.”

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Posted 4 years ago

“I’ve had the best experience with Oh Polly and the customer service from Alix & Leigh, wow such quick responses and they came up with a solution right away. I will definitely be ordering from here again and again! Thanks for taking pride in customer service ,you now have a customer for life !”

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Posted 4 years ago

“Bethanie and Leigh helped me with an exchange I had asked about within a day!”

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Posted 4 years ago

“I had ordered a dress for a wedding and unfortunately due to Covid, there was a delay. I reached out to Oh Polly to receive an update. I honestly thought that I wouldn’t have received a detailed update, however, Moya was amazing. She let me know that the order was delayed since it was stuck at customs and she let me know that I could reach out again if I didn’t receive my order. She went above and beyond her role and made me feel a lot better about the whole situation!”

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Posted 4 years ago

“Bethanie was quick to help and a great representative of their costumer service .”

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Posted 4 years ago

“Bethanie is one of the most kindes people. She realy helpt me with the problem a had and one of the resons i will buy again at oh polly. Again Bethanie THANKYOU!”

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Posted 4 years ago

“Bethanie was extremely helpful and went out of her way on a sunday to look into why I had not received my money from my return. It was simply due to a backlog, however she got it processed and sorted the same day. Great customer service and I would order again from them.”

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Posted 4 years ago

“Super quick customer service! Bethanie helped clear up a return issue within hours of me contacting customer service.”

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Posted 4 years ago

“GreAt costumer service!! Bethanie was very helpful with answering questions about a return I had.”

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Posted 4 years ago

“Customer service was quick and amazing! Bethanie made my whole experience amazing and i will continue buying frim ih polly !”

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Posted 4 years ago

“I received an extremely helpful response from Mark, who answered my delivery question! Customer service is amazing !”

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Posted 4 years ago

“Ordered a dress and first time I wore it out one of the straps broke!! Emailed OhPolly and they got back straight away, Bethanie was brilliant and offered to send me a brand new dress in the same size and style. She was so lovely and apologetic and sorted it out straight away. Thank you Betahnie! - Laura xx”

Oh Polly 5 star review on 23rd August 2020

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Posted 4 years ago

“Bethanie was an amazing representative! Very quick and answered my question. Thank you so much and keep up the great work!”

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Posted 4 years ago

“I asked about a previous order made months ago and both helpers- Alexandra and Bethanie- were very helpful and got back to me within a few hours!”

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Posted 4 years ago

“The quality of the clothing + the quick shipping + premier customer service is outstanding ! Bethanie was extremely helpful !”

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Posted 4 years ago

“Moya, Bethanie & Lauren were a great help and resolved the problem very quickly❤️”

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Posted 4 years ago

“Bethanie was great help and resolved my issue is a very fast period of time thank you!💗”

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Posted 4 years ago

“Moyà was a pleasure to deal with when we had an issue with a flaw in a pair of leggings and the customer service is second to none. Will be recommending you to everyone I know. Thanks again”

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Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews