Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Annie was very helpful, friendly and resolved my issues very quickly, thank you very much.”

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Posted 4 years ago

“Bethanie was very helpful and quick to resolve my issues.”

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Posted 4 years ago

“Bethanie was very helpful and quick to respond x”

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Posted 4 years ago

“Jess and Beth were amazing help so quick to reply”

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Posted 4 years ago

“Refund took a while to process (understandable at the mo) HOWEVER as soon as I contacted OP customer service to get a timescale the response I got from Bethanie was fantastic and dealt with my query quickly. Will 100% shop again in the future.”

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Posted 4 years ago

“I received an extremely helpful response from Annie, who answered my returns question!”

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Posted 4 years ago

“Bethanie was super helpful with my issues and responded really fast! Some of the best customer service I’ve received so thank you very much bethanie.”

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Posted 4 years ago

“I love oh polly! the support team is amazing and Bethanie was so helpful with an enquiry i had!❤️❤️❤️”

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Posted 4 years ago

“Annie was amazing, answered all my questions and helped me!”

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Posted 4 years ago

“Very quick answer from Bethanie! She was really helpful. Great service! :-)”

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Posted 4 years ago

“The very quick replies I received were so helpful and how happy Bethanie was to help me!”

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Posted 4 years ago

“Bethanie was fantastic in sorting a wronv address on a dress id ordered so quickly and either no fuss ....Great service”

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Posted 4 years ago

“Bethan was was so helpful during my time talking about my faulty item,the replies were instant and I was happy with the decision was made,thank you so much!!”

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Posted 4 years ago

“Aimee and Emily resolved my lost package issue super fast and were a pleasure to deal with. Thanks guys!”

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Posted 4 years ago

“Hi I ordered a bikini top & bottom when they came they both said bronze but where 2 different colours. I emailed , yes they where quick to order a replacement , but never onced asked me which colour I preferred the top or the bottoms colour. I am really disappointed if the bikini top is the correct colour I don’t like it as it looks nothing like in the picture . So that means I’ll have to 2 returns & still no bikini . 😡😡😡😡”

Oh Polly 2 star review on 23rd August 2020

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Posted 4 years ago

“Bethanie help me so much today ! I ordered a XS instead of a SMALL so I emailed the team within 5 mins I heard back and they were able to change it for me :)”

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Posted 4 years ago

“I wanna thank Bethanie for taking the time to help me sort out my problem(Refund) and being helpful throughout the process. She managed to refund my money back on time and that’s the best oh poly customer service I ever had. Thank you once again!”

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Posted 4 years ago

“I ordered a bikini top but when it arrived it was the wrong bikini top that I ordered. I got in contact with oh Polly customer service and Katie, Lauren, Moya and Bethanie replied to my emails quickly and acted upon my inquiry professionally. They were able to sort my inquiry out effectively and efficiently. They also refunded me for the delivery which was great.”

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Posted 4 years ago

“Katie helped me so much today, and I was really unsure about what could be done about my order error but she sorted everything out for me and got in touch with me quickly. I’m so happy”

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Posted 4 years ago

“Annie and Moya helped me correct my order numerous times even. I ordered the wrong sizes and they responded right away and fixed the sizes before the ordered shipped. They were very helpful and communicated with me in a timely fashion. I love this companies products but what makes the truly remarkable is their excellent customer service. I encourage everyone to purchase from Oh Polly”

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Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews