Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were super helpful and really efficient in sorting out a mistake with my order, the customer service reps Lizzy and Alexandra in particular! x”

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Posted 4 years ago

“I had an enquiry about shipping and whether it would reach me in time. Luckily a customer help assistant (Bethanie) was quick to reply and switched my order to express shipping free of change! Really pleased with the customer service and will be ordering from Oh Polly again.”

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Posted 4 years ago

“One of the dresses I worn once and the zip broke! Bethanie was so lovely and sorted the problem out straight away! Can’t thank you enough for your time!”

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Posted 4 years ago

“The customer service in my experience was unmatched! I was worried i didn’t get a shipping confirmation but Bethanie Brown contacted me immediately with my tracking number and my items are on the way!”

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Posted 4 years ago

“First off the customer service was unmatched in my experience! Bethanie Brown was attentive and so helpful! I was worried I didn’t receive a shipping confirmation but she responded immediately giving me my tracking information and my items are on their way to me! I cannot wait to showcase the pink set! Thank you again!”

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Posted 4 years ago

“I was sent the wrong item. Contacted customer service and Bethanie was so helpful in assisting me! She made the process so painless and I couldn’t be happier with the result. Thank you Bethanie you rock!”

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Posted 4 years ago

“There was an issue with my order and Aimee and Graeme were extremely helpful and responsive when I communicated with them.”

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Posted 4 years ago

“I’ve ordered from them before super cute outfits. However this time when completing my order my I made a mistake with my address I contacted customer care and was super impressed with the response time and customer Service (Bethanie assisted me) She address my issues and fixed it immediately with no delays or complications. Definitely gained a loyal customer after that experience.. thank you bethanie!”

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Posted 4 years ago

“Customer service was very prompt when I had an issue with my exchange.”

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Posted 4 years ago

“I had a little problem with my delivery so I emailed and got a response straight away. Bethanie has been very helpful towards me and sorted any issues that I had. Thankyou so much Bethanie you have been amazing”

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Posted 4 years ago

“Leigh was extremely helpful and efficient in helping fix the mistake I made when ordering. She responsed almost instantly and provided me with an immediate solution.”

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Posted 4 years ago

“Lauren was very helpful and fast to reply regarding any questions I had about restocking of items I was looking for.”

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Posted 4 years ago

“There was a small stain on my dress and thanks to Bethanie I was able to get a full refund, however delivery was earlier than said and was a perfect fit.”

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Posted 4 years ago

“Lauren helped me with my enquires and got it all sorted within 24 hours and very polite and helpful!”

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Posted 4 years ago

“Amazing customer service from Lauren & Leigh, an item came slightly damaged and they sorted a replacement to be sent free of charge”

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Posted 4 years ago

“Brilliant experience with oh polly. Ordered a few dresses(kept one) sent the rest back, chased up my refund and Bethanie was so helpful and quick her responses. Great experience.”

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Posted 4 years ago

“Bethanie & Lauren were amazing and very efficient when sorting my faulty item.”

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Posted 4 years ago

“Amazing customer service couldn’t of asked for any better 100% will be ordering from here again Leigh and Moya we’re very helpful and I am very happy.”

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Posted 4 years ago

“I spoke to Bethany and Nikki and they were both very polite and prompt in replying. Really helped with my problem and sorted it out straight away”

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Posted 4 years ago

“My problem was sorted really quickly. I was assisted by Bethanie, she was very polite and helped me sort my order out.”

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Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews