Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

Write Your review

Tell us how Oh Polly made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aimee was super nice and replied really quick and helped me solve my problem ! I love shopping at oh Polly because I know they’re customer service is always the best !”

Helpful Report

Posted 4 years ago

“Amazing, great quality”

Helpful Report

Posted 4 years ago

“Aimee was very quick and effective! I couldn’t complete a purchase online and she provided me with different options to resolve the issue. Thank you Aimee! I can’t wait to receive my items in the mail!”

Helpful Report

Posted 4 years ago

“Moya was so helpful and saved me a lot of stress! Thank you so much! Will definitely be ordering again💘”

Helpful Report

Posted 4 years ago

“They where so helpful fast reply’s I will 100% use them again if I need help ! Thanks girls 💗💗💗”

Helpful Report

Posted 4 years ago

“Alexandra was so helpful and sorted my issues out straight away 💖”

Helpful Report

Posted 4 years ago

“Megan was amazing and helped me so much and saved so much stress 💕💗”

Helpful Report

Posted 4 years ago

“Megan and Lizzy where a great help. Thank you girls x”

Helpful Report

Posted 4 years ago

“Oh Polly sizes are too small, I think they do this so yours forced to return items for an exchange, once you get the correct size they will says you're outside the window to get a refund back. If you get a refund straight away they will find a reason why you can't have a refund. E.g tissue paper removed from dress which needs to be in order to try on the dress... But you can't have a refund still. I've been a customer for 5 years and oh Polly has changed, they don't care about loyal customers and it's turning into a scam. Recently I returned one order apparently there is a mark on one of the dresses, so they returned the whole order instead on just the one dress. This is all a tactic to delay the refund process and blame it on the customer so they can't get their money back. After my issue with the past 3 orders I will no longer be using oh Polly after 5 years.”

Helpful Report

Posted 4 years ago

“Very helpful thank you so much Megan you were lovely x”

Helpful Report

Posted 4 years ago

“Very helpful than you Jess”

Helpful Report

Posted 4 years ago

“Great fast service, answered my question straight away”

Helpful Report

Posted 4 years ago

“The customer service was amazing. Megan was such a big help with my issue.”

Helpful Report

Posted 4 years ago

“The customer service was brilliant, I had some issues when I placed my order and I messaged oh polly and Tyra was very helpful in sorting everything out for me.”

Helpful Report

Posted 4 years ago

“Jess was very helpful when I had a concern about my order. Excellent customer service!”

Helpful Report

Posted 4 years ago

“The oh Polly team was very helpful when I was concerned about an order. I was receiving help from Jess via Instagram. She was very kind and helpful. Very thankful for her help!”

Helpful Report

Posted 4 years ago

“Amazing customer service especially Lizzie she is amazing ❤️❤️😘”

Helpful Report

Posted 4 years ago

“Amazing customer service especially Lizzie she is amazing”

Helpful Report

Posted 4 years ago

“Amazing customer service especially Lizzie she is amazing 😍😘”

Helpful Report

Posted 4 years ago

“Great customer service! Lizzie Was Grate ☺️☺️ Thank you very much xx”

Helpful Report

Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews