Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“got send the wrong order, emailed oh polly and the situation was resolved within 24 hours leigh and aimee were absolutely lovely, and very helpful!!”

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Posted 4 years ago

“I had an issue with a gift card code which I received for my birthday was not working. Emailed oh polly and situation was resolved within 24hours very good customer service from Yasmin”

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Posted 4 years ago

“I contacted oh Polly and spoke with bethanie to get a refund on a top that I received with a stain on it. Bethanie was great help and promptly gave me a refund. Thank you”

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Posted 4 years ago

“Sorted a mistake I had made very quick moya helped loads thank you so much”

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Posted 4 years ago

“The ladies at Oh Polly were amazing, Leigh & Alexandra helped with the returns process and made it super quick and efficient. Cannot fault the customer services here, which makes you feel extremely valuable as a customer.”

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Posted 4 years ago

“Tyra was really helpful with sorting out an issue with my discount!”

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Posted 4 years ago

“Thank you Megan for all of your help! I had exceptional customer service as always! :) I love shopping with Oh Polly.”

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Posted 4 years ago

“Very happy with the customer service unfortunately I received a damaged item i contact customer service and it was all sorted out very quickly by the amazing Louise & Bethanie.”

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Posted 4 years ago

“I ordered a dress and received the wrong one and so emailed oh Polly and the katie and Stephanie working in customer service were very lovely and helpful sorting my problem quickly.”

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Posted 4 years ago

“I had the best customer service, I was worried my parcel wasn’t shipped yet but Leigh and James were extremely helpful and assured me my parcel was being taken care of! Best customer service, and it makes me more excited to get in the mail soon! ☺️”

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Posted 4 years ago

“Aimee from customer service was very helpful and was able to fast track my refund!”

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Posted 4 years ago

“I had an issue regarding one of my items not being refunded to me. Tyra instantly got back to me on this and put through for the refund and apologised. She was very helpful thankyou Tyra!x”

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Posted 4 years ago

“James and Nikki were very helpful with helping me with my refund...amazing customer service😁x”

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Posted 4 years ago

“James Louise and Leigh helped to solve my problem quickly and efficiently”

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Posted 4 years ago

“Leigh Aimee and Moya and Lauren were very helpful with helping me get my refund that I hadn’t been given thank you xx”

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Posted 4 years ago

“The customer service from Leigh literally made my day ! She was soo kind”

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Posted 4 years ago

“Amazing service from Nikki! We had a problem with our order and were preparing ourselves for a back and forth debate with the team as you normally do with some companies but the service was INCREDIBLE from a women called Nikki, she sorted our problem with out a question at all. Will definitely be returning for lots more gym wear!😊”

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Posted 4 years ago

“I was able to return a few items that slipped my mind pass the 30 days, going threw some troubled time with the passing of my grand father. Aimee was there to help me and responded back to each email fast, glad I had someone like her to be understanding made my bad days look a little brighter. Thanks Aimee!!”

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Posted 4 years ago

“Emailed oh polly over a problem I was having about shipping options. A very lovely person called Nikki replied and sorted everything out for me instantly. Highly recommend Oh Polly. Lovely team and amazing clothes.”

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Posted 4 years ago

“Such a lovely team and helped with all my queries and solved a problem for me. Replied very quickly and was a breath of fresh air to talk to. Highly recommend shopping here. Bought items from here before, all top quality material and beautiful dresses.”

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Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews