Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Erryn helpfullly assisted me when I needed reassurance on my return, he let me know it was on its way and not to worry”

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Posted 5 years ago

“Mark from customer service was very helpful and provided good service ! I ordered bikinis and I didnt saw them arriving according to marked ETA but Mark help me to have some clarity and I got my order! Bikinis was beautiful and I am very happy. Will order more clothes from ohpolly soon 😊 Thank you!”

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Posted 5 years ago

“Great service by Mark from customer service !! After an order error witch i received the wrong item they were more than welcome to send me right back the correct item responding extremely quickly!!!!!”

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Posted 5 years ago

“Would never shop at Oh Polly again. I returned a skirt and a bikini. They refunded the bikini but refused to refund the skirt despite it being in pristine condition. It took me over 6 weeks, numerous emails and threatening to complain to the financial ombudsman before they issued a refund. I didn’t receive a single apology or discount code for the inconvenience caused. Wouldn’t recommend them at all.”

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Posted 5 years ago

“Charlotte was so helpful and kind in customer care”

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Posted 5 years ago

“Excellent clothes, excellent quality never disappointed! Mark was extremely helpful!”

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Posted 5 years ago

“Amazing clothing excellent quality never fail to disappoint!!”

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Posted 5 years ago

“I received a wrong item but then I contacted with customer service and a very kind Lady, Charlotte helped me to resolved the issue. I am very happy how she sorted out quickly”

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Posted 5 years ago

“The bonus is Delivery is fast and free from Oh Polly. I contacted Oh Polly for a refund on postage as the item I received was faulty and Mark did his best to resolve the problem. I got a refund for the postage cost. I am happy with the service received from Oh Polly. I do think however their refunds in general are slow! I’m still waiting for one two weeks after postage however I love their items so will continue to buy more! :)”

Helpful Report

Posted 5 years ago

“I found the customer service fantastic, Mark was very helpful and came back to me quickly. I love Oh Polly as a brand and customer service is very important to me, so this only makes me want to shop here more!”

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Posted 5 years ago

“They don’t answer emails I have been charged for my order and have not been sent it in two weeks I have emailed various times and have had no reply for a week”

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Posted 5 years ago

“Hi,I love oh polly clothes.keep ordering from them.but they had promised me 20% discount on my next purchase when I made the purchase and informed them they said money will b transferred into ur account .it been more than 2 weeks.keep emailing them but no response. V disappointed.”

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Posted 5 years ago

“Initially I had many problems with 2 existing orders I had made with Ohpolly. I decided to reach out again and a lovely customer service made called Esmae was able to pick these 2 issues up and resolve this for me quickly and listened to everything I told her. My issue is now resolved and was done so perfectly :)”

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Posted 5 years ago

“Got back to me and sorted the situation very well”

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Posted 5 years ago

“Refunded the money quickly”

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Posted 5 years ago

“The magic of Oh Polly! I love love LOVE this site, the brand and everything about it. Fast shipping and amazing customer service thanks to Mark! My go-to site from now on, cannot tell you how much i love this brand!! ❤️”

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Posted 5 years ago

“Been waiting a month for my refund or even receipt of receiving the item, returned item in perfect condition. Haven’t heard anything from them and no response to my emails or messages.”

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Posted 5 years ago

“Several items returned and received by them and now waiting for a refund. Confirmation email 15/04/19, items returned and with them by 04/05/19. Still no refund 18/05/19.”

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Posted 5 years ago

“Charlotte were very carefully e gently.”

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Posted 5 years ago

“Item returned, still waiting for refund. Have email them 5 times, and have messaged them through FB, no response at all. They have received the item back, as luckily I sent it back via tracking and its been signed for, now in the hands of Paypal. I will never use Oh Polly again!”

Helpful Report

Posted 5 years ago

Oh Polly is rated 3.6 based on 912 reviews