Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Annie was amazing, answered all my questions and helped me!”

Helpful Report

Posted 4 years ago

“Very quick answer from Bethanie! She was really helpful. Great service! :-)”

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Posted 4 years ago

“The very quick replies I received were so helpful and how happy Bethanie was to help me!”

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Posted 4 years ago

“Bethanie was fantastic in sorting a wronv address on a dress id ordered so quickly and either no fuss ....Great service”

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Posted 4 years ago

“Bethan was was so helpful during my time talking about my faulty item,the replies were instant and I was happy with the decision was made,thank you so much!!”

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Posted 4 years ago

“Aimee and Emily resolved my lost package issue super fast and were a pleasure to deal with. Thanks guys!”

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Posted 4 years ago

“Bethanie help me so much today ! I ordered a XS instead of a SMALL so I emailed the team within 5 mins I heard back and they were able to change it for me :)”

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Posted 4 years ago

“I wanna thank Bethanie for taking the time to help me sort out my problem(Refund) and being helpful throughout the process. She managed to refund my money back on time and that’s the best oh poly customer service I ever had. Thank you once again!”

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Posted 4 years ago

“I ordered a bikini top but when it arrived it was the wrong bikini top that I ordered. I got in contact with oh Polly customer service and Katie, Lauren, Moya and Bethanie replied to my emails quickly and acted upon my inquiry professionally. They were able to sort my inquiry out effectively and efficiently. They also refunded me for the delivery which was great.”

Helpful Report

Posted 4 years ago

“Katie helped me so much today, and I was really unsure about what could be done about my order error but she sorted everything out for me and got in touch with me quickly. I’m so happy”

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Posted 4 years ago

“Annie and Moya helped me correct my order numerous times even. I ordered the wrong sizes and they responded right away and fixed the sizes before the ordered shipped. They were very helpful and communicated with me in a timely fashion. I love this companies products but what makes the truly remarkable is their excellent customer service. I encourage everyone to purchase from Oh Polly”

Helpful Report

Posted 4 years ago

“Was in touch with customer services and spoke to the lovely Bethanie regarding an exchange. It was sorted very quickly, and had no problems at all with it. The quality of the clothes I received were perfect, just a little bigger than expected hence the return. 100% would buy from here again, just will order smaller sizes for the top half in the future.”

Helpful Report

Posted 4 years ago

“Couldn’t be happier with the customer service! Had a problem with my order and both Lauren and Aimee were amazing! Within 24 hours I heard from them and my new order has been shipped! I have never experienced such a great and quick customer service before!”

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Posted 4 years ago

“Bethanie was so helpful in ensuring that my problem was solved in a quick and professional manner.”

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Posted 4 years ago

“Alexander was such a great help!”

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Posted 4 years ago

“I had questions about the status of my return and Alix was extremely helpful and answered all my questions in a timely manner. The BEST customer service team!”

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Posted 4 years ago

“Bethanie was super helpful and very kind! Kudos for having her on your team! She assisted me promptly and was very helpful! Thank you Bethanie!”

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Posted 4 years ago

“Katie was very quick and helpful and solved my problem. Took her time with me, Great customer service for her”

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Posted 4 years ago

“Always fast to help when there has been a question regarding a delivery or return. Quick response and great customer service.”

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Posted 4 years ago

“I had a fault with one of my dresses which was annoying but after messaging about it, Katie was able to arrange for a new one to be shipped out for me. She was super helpful and friendly and got everything sorted out for me really quickly!”

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Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews