Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

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Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the first time I have ordered from oh polly. I ordered two dresses for my granddaughter. The quality in both is fantastic. Not cheaply made as I expected. One had to go back because they were almost identical. Just before posting it back I looked at the reviews on returns and started to get worried. They were not good at all so I posted recorded delivery. That was only 4 days ago and I have been sent an e.mail to say my money will be with me soon. As far as I’m concerned that is good after care service and I’ll be shopping here again. Hope I see the money in my account tomorrow. Thank you oh polly.🙏”

Helpful Report

Posted 5 years ago

“OhPolly has charged me £362.99, I have no parcel whatsoever, the customer service is slow and unresponsive, shouldn't have even bothered with the twitter page. My order number has come up as invalid and I'm unable to track my parcel with Hermes. Best part is that I payed for 1-2 day delivery and I haven't received a thing a week later. Would definitely not recommend. Don't bother.”

Helpful Report

Posted 5 years ago

“I ordered two dresses from Oh Polly. 1 was great but the other didn’t even cover my chest area. This dress I put on for a total of one minute and then put back in the bag and returned. A week later I find the dress has been returned to me because it has stains on the back. I didn’t notice these when I tried it on and I didn’t take photos of the back of the dress either so can’t prove whether they were on the dress or not beforehand. All I know that in the one minute of trying the dress on and discovering it didn’t fit did I not get black oil like stains down the back of it. Emailing customer service got me a generic response. Clearly no one actually read my complaint. So now I’ve paid £45 for a dress that will never fit and then £6 for it to be returned to me in a filthy state that I can’t even try and sell it on to recover some of my losses. What annoys me the most is I have bought from them before and any returns have been spotless - so for them to ignore me and not to investigate the matter is completely unfair and puts me off ordering again.”

Helpful Report

Posted 5 years ago

“So I ordered a dress that was a size 6 but sadly too small which I will now have to pay £6 to return. I ordered another dress in the next size up... This had sold out but my transaction still went through. I was not told by the company I had to chase this on my own back. I ordered a third dress at 10am this morning (next day delivery) to yet again not receive a shipping email.. I’ve emailed numerous times following up my order, to be told it’s definitely on its way to me... to then look at the confirmation email which says estimated delivery 26th ( another two days). If this dress does not show up which I doubt will, it will ruin my weekend. I’ve spent £100+ on three dresses to not even end up with one. Absolutely Appalling. PLEASE DO NOT PURCHASE. NOT WORTH THE HASSLE”

Helpful Report

Posted 5 years ago

“Absolutely disgusted!! Tried on item once and sent back immediately as the quality of the item was horrendous and cheap (despite being significantly overpriced). Cost me £4 to return and they won’t even accept my return due to it being “worn covered in stains” which is a complete LIE!! Tried on once still has tags on!! Never shop here”

Helpful Report

Posted 5 years ago

“I recently came across their website, the items are really nice, delivery is really quick and most times I've loved the purchase. Refunds from them could be better but I've always got my money back. I left them a message, Erryn was really helpful and polite. I would recommend OhPolly.”

Helpful Report

Posted 5 years ago

“AVOID!!!!!! Won't refund. Claim that items have been worn and return them to you. Disgusting company absolute scammers.”

Helpful Report

Posted 5 years ago

“Excellent customer service and very helpful, sorted out my problem very quickly. Excellent quality clothing also”

Helpful Report

Posted 5 years ago

“Ordered 3 items for my wife. Order arrived quickly and the clothes looked to be good quality. Unfortunately they were all too small, so sent them back. Received a refund within a week. Although the sizes were not inline with what we are used to, the service received was very good.”

Helpful Report

Posted 5 years ago

“I am a size 10, sometimes 12 so I ordered a dress in 12. What I received was more like a 6. I had to pay £6 to send it back for a 14. I did not receive any email saying it was being processed and started to worry if i'll ever see my package.. It eventually came back and the 14 is also stupidly small. So apparently if you wear a size 10, you will be a size 16 and over at Oh Polly. So now I have to fork out another £6 for a cheaply made dress to go back. I will never order again and stick to house of CB. It is a shame as I liked the styles. I will say though, I did receive quick prompt replies via email. Just not very helpful unfortunately. I also cannot log back into my account and have tried resetting the password 10+ times. Very atrocious.”

Helpful Report

Posted 5 years ago

“Takes 10 working days for them even to acknowledge a return!!!!”

Helpful Report

Posted 5 years ago

“Never recieved my purchase, got lost in the post. Oh polly customer service were absolutely useless and never replied to my emails. In the end I had to do the chasing with Hermes parcel and the only time I got a response from oh polly was when I posted on their social media regarding my undelivered parcel. They quickly deleted it as soon as I posted a comment of their terrible communication service. They came across very passive aggressive and uncaring. Will never order from again. Shame because the clothes looked good. After 6 weeks I eventually got a refund from them.”

Helpful Report

Posted 5 years ago

“Sorted out my issue almost straight away, really happy with the customer service!”

Helpful Report

Posted 5 years ago

“Returns were done immediately once concern was expressed. very helpful customer service and replied instantly”

Helpful Report

Posted 5 years ago

“I had a terrible time with ohpolly trying to get my money back! You have to pay for your own returns!! I definitely recommend using recorded delivery as they claim they haven’t had the order back thankfully I used recorded delivery and sent them a copy ever since I used them I have been hacked on my emails and there saying it’s because of ohpolly I contacted ohpolly over this matter they said nothing is wrong on there end and they have investigated the issue well how can they do that in less than a day I basic got told it’s not there problem even though it’s about there company!! I have had to change all they email and bank details please ladies think twice before ordering off them I have had four dresses off them in the past no problem but never sent them back this is the first time dealing with sending stuff back and it been hell dress are nice but not with the dress I would never put trust in them again over give them my time please be careful!!!!”

Helpful Report

Posted 5 years ago

“Brought a dress which I thought might be cheap looking actually turned out to be good quality! I also ordered a bikini which never arrived. I had to email them to tell them which they apologised for as they was out of stock and would refund me the money. Its defo a put off not knowing if the items you pay for are gonna turn up or not. OhPolly seems to becoming popular there for they defo need to keep their system up to date. Plus it would of been nice if they had told me like if I hadn't of noticed then I would of lost out on my money because the bikini wasn't of the paper form that showed me what I brought even though they charged me for it. Delivery is ace tho.”

Helpful Report

Posted 5 years ago

“Very helpful and lovely to talk to.”

Helpful Report

Posted 5 years ago

“Terrible customer service!!! I made an order and paid for DPD next day delivery. The delivery arrived with one item missing from the delivery note and missing from the package. Reported this to Oh Polly who, apart from asking me to email them a copy of the delivery note, which I did straightaway, are now ignoring my emails and have done nothing to help me get the missing item or my money back.”

Helpful Report

Posted 5 years ago

“Absolutely disgusting service from an “established brand” quick to take your money. But never a refund. Ignored three of my emails requesting for my refund to be investigated. Opened up a case with Paypal Thankfully! Their response to my emails were ignored. All I received was “Forwarded on a duplicate purchase email of the item I bought” 😂 Absolutely terrible 😂 Thank god I work within fraud. Cannot let these companies get away with this! Oh.. and I’m still awaiting my money!”

Helpful Report

Posted 5 years ago

“Had an issue with student discount, but Esmae sorted this out for me straight away without any hesitation! Brilliant customer service and quality of products are amazing! X”

Helpful Report

Posted 5 years ago

Oh Polly is rated 3.6 based on 912 reviews