Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always happy to help!!, and so quick at replying! ( special mention to Bethanie for being helpful and kind!)”

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Posted 4 years ago

“I was afraid I would not get my package in time due to it being picked for random checking in customs! I emailed Ohpolly and a team member named Bethanie helped me understand was very helpful with an explanation. I just received my bathing suit today and it looks great and Made amazing.”

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Posted 4 years ago

“I have got some faulty Bo and tee gym leggings and was panicking about the fault. Which I messaged Oh polly and was helped by Bethanie and she totally put me at ease. She has sorted out my problem and is getting a new pair sent out. Thank you so much Bethanie I really appreciate what you have done for me.”

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Posted 4 years ago

“Bethanie was able to help me with excellent service thank you”

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Posted 4 years ago

“Amazing customer service from both Bethanie Brown and Sarah Sharpe! Both were very helpful and quick to sort the issue at hand! Thank you again”

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Posted 4 years ago

“Great customer service!!”

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Posted 4 years ago

“Brilliant customer service from Bethanie! Very quick response and straight forward instructions”

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Posted 4 years ago

“I am so happy I received the best help from bethanie I needed a replacement item quickly by the weekend and she got it posted out straight away and very polite and helpful. I am a very happy customer xx”

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Posted 4 years ago

“I purchased one of the bootee gym tops which unfortunately turned up with a mark on it, customer services where amazing. The girl that helped called Leigh, sent me a new item and it arrived the next day. Very happy”

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Posted 4 years ago

“Great customer service from bethaine :) xx”

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Posted 4 years ago

“If i could put a zero or minus I would! There must either have been a problem with the items to begin with or upon return because I ordered 2 bikinis (same item different colours). I didn’t try the white bikini on. I returned it without removing the packaging because I had tried the blue one on and it was far too small (and the white was exactly the same size). They sent them back to me saying they had been stained! Awful company.”

Helpful Report

Posted 4 years ago

“Bethanie once again saving me!! Had an issue with my dress and not only did she help me once, but the second time she sent me an extra strap with express shipping! Cant recommend ohpolly enough! Best customer service possible! Xxx”

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Posted 4 years ago

“Great customer service from Bethanie when dealing with an issue x”

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Posted 4 years ago

“Great customer service from Moya, thank you”

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Posted 4 years ago

“Very happy with my dress, is so GORGEOUS and very comfortable!! Really happy to wear it on my birthday. Thank you so much to Leigh you are very helpfull and sweet. Xx from Portugal”

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Posted 4 years ago

“It’s always a pleasure to buy in Oh Polly. The best customer service I’ve ever experienced buying online. I want to thank Lizzy for her service, very attentive and kind answering my questions and requests. Keep the nice service guys!!! 💕”

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Posted 4 years ago

“Yasmin from Oh Polly was quick to reply to my message about an exchange and sort it out for me. She was very helpful.”

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Posted 4 years ago

“Had such good help from Aimee, Tyra, Lauren helping me out with everything in customer service couldn’t do it without you s thank yiu”

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Posted 4 years ago

“Bethanie from customer service was great and really helpful x”

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Posted 4 years ago

“Leigh from customer service was extremely helpful!”

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Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews