Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

Write Your review

Tell us how Oh Polly made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I placed my order I totally forgot to convert my US sizing to UK sizing but Lizzy was super nice and helped my change my sizing for me before it gets shipped, super fast and nice customer service!”

Helpful Report

Posted 4 years ago

“Emily was so friendly and helpful. She resolved my issue regarding my return very promptly.”

Helpful Report

Posted 4 years ago

“The all team it’s so lovely. I have something to return and Amiee helped me. Thank you!!! ❤️”

Helpful Report

Posted 4 years ago

“Lauren and Megan got back to me straight away and helped me without any delay or problems! Excellent customer service, Thankyou again!! X”

Helpful Report

Posted 4 years ago

“It was the best customer service I have ever had and a big thanks to Alex and Amiee for helping me out. Would definitely be ordering from oh polly agin.”

Helpful Report

Posted 4 years ago

“Thank you Beth and Jess who amended my order before it was sent out! Saved me having to return an item and exchange it xxx”

Helpful Report

Posted 4 years ago

“I had some issues with my parcel that was delayed due to custom issues so I emailed to get some Update, Aimee emailed me back the same day and she took care of it for me right away and refunded my full payment. Great customer service, highly recommended”

Helpful Report

Posted 4 years ago

“i hadn’t heard any confirmation of my return being received or processed, so i emailed to check for any updates on when my refund would be sent to my account, Jess managed to track and then speed up my refund and my money was in my account within 24hours, she was a huuuuge help and so so nice with everything i had to ask about!”

Helpful Report

Posted 4 years ago

“Megan was an amazing help! You can always expect great service with oh polly :)”

Helpful Report

Posted 4 years ago

“Leigh & Moya were so helpful! every though I am located in the state, they responded as quickly as they could to help me with my problem. Super efficient. Will order from Oh Polly again!”

Helpful Report

Posted 4 years ago

“Leigh was so so helpful. My refund had taken longer to come through than was said so I emailed to find out what was happening and Leigh sorted it for me straight away! Fast tracked my refund and it came through within 24 hours!! amazing service”

Helpful Report

Posted 4 years ago

“Lauren and Lizzy absolutely helped my perfect. Even when I made a mistake with the sale, they helped me out. Perfect help!”

Helpful Report

Posted 4 years ago

“Bethanie was really helpful and helped me send out a new order straight away, which I received the next day after I contacted them as my last one got lost in the post! Thank you x”

Helpful Report

Posted 4 years ago

“Bethanie! You were amazing! Thank you so much for your kindness, understanding nature and lovely customer service skills! I always order with oh polly and I’m 100% going to continue to do so! :) x”

Helpful Report

Posted 4 years ago

“Bethany made me feel so appreciated and happy. Great customer service skills, communication and just an all round lovely person. Thank you! ❤️”

Helpful Report

Posted 4 years ago

“Bethanie was ready to help with anything I needed and immediately cancelled my order and gave me information on the refund! Thankyou so much”

Helpful Report

Posted 4 years ago

“they are always helpful and amazing and fast to respond when i need it, from Jess Leigh 🤍”

Helpful Report

Posted 4 years ago

“Bethanie helped me quickly with the cancellation of my order and was happy to help if I need anything else. Thankyou so much”

Helpful Report

Posted 4 years ago

“Bethanie helped me lots with my refund and cancellation of my order! So helpful and kind and offered to help me with anything else!! Thankyou”

Helpful Report

Posted 4 years ago

“Amazing quick customer service from Bethanie and Leigh! Sorted my issue quick and efficiently.. the reason I love OhPolly!”

Helpful Report

Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews