Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

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Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The top I ordered broke within two minutes. However I emailed Oh Polly and they offered me a refund or replacement and the replacement came within 2 days. Very good customer service”

Helpful Report

Posted 4 years ago

“I have returned multiple times now because the sizing is never correct, each time I return I've had claims that I've worn the items despite the tags, etc still being on. they have NEVER been worn by me, I would never buy from this company again. horrendous.”

Helpful Report

Posted 4 years ago

“SHOCKING!! I just ordered a large order through oh polly containing dresses, shoes and gym clothing, which never arrived. I emailed them and asked what’s happening with the order as I still haven't got it and they said DPD have said they handed it to me so will not do anything. They have no signature!! I have now lost out on over £250 worth of stuff! Awful customer service!!”

Helpful Report

Posted 4 years ago

“Honestly, this is getting ridiculous. I’ve been waiting for my dress for 3 weeks now. I ordered it in the beginning of March because I had 2 events to go to that I was wearing this dress for both. I emailed them and asked where my confirmation email was since I never received one and after emailing back and forth 3 times I finally got one. It says it was supposed to arrive on March 16 and it never came. I ordered 3 items off a different website and got it shipped to my house way after I ordered my dress. First time using oh polly and last I have no idea when I’m going to get my dress and If I’m ever going to get it.”

Helpful Report

Posted 4 years ago

“the worst customer service. If you are Canadian do not order from this site. Worst experience ever!! I do not recommend this site. They need a better customer service rep.”

Helpful Report

Posted 4 years ago

“Klarna wasn't working on there website and trying to get hold of someone was difficult. I eventually had to order on my card £230 worth of dresses as this was y birthday and I wanted a few options to pick from. I paid £6 for next day delivery, received the outfits and not 1 outfit fitted me. Considering on the website It says ''True to fit'' I'm usually an 8 but got 10s, and they were sooo tiny they wouldn't even fit over me. I went to return them all today, and have had to pay £13 to send them back!!! I will NEVER shop with oh polly again.”

Helpful Report

Posted 4 years ago

“I'm shocked by all the bad reviews tbh (and no this is not a fake review) I have only had one problem with them which is when I ordered a dress and they sent the wrong colour, but when I emailed them they straight away sent me the correct dress, didn't even ask for the wrong dress back. People complaining that the dresses are too small, then go a size up, that's what I always do!”

Helpful Report

Posted 4 years ago

“The dress I ordered came late. The color and sizing is misleading. The color dress I got is not the same tone as the photos at all. It says "fits true to size" but it was very tight. I was unzipping the dress to try it on and the zipper kept getting stuck. My dress had small stains on it before I even tried it on. These items are a bit pricey for these kind of issues. It's obvious that a lot of the good reviews here are fake. This is my first and last purchase from here. Please save your money.”

Helpful Report

Posted 4 years ago

“Firstly, I could not make a payment by card or apple pay due to some technical issues at their page, had to create paypal account just to buy from Ohpolly. The shipment to Europe cost me 15 euros, which was quite expensive, and that was the only shipment option. Because of the misleading product pictures, with each illustrating the full swimming suit, I apparently ordered only the bottom parts of the swimming suit so I had to pay overall 35 euros just for the thongs being delivered to me, after I told about this frustrating situation to their customer service, asking for a discount for the shipping to get the swimming suit top, they said that unfortunately to get it delivered to me it is still gonna be an extra 15 euros. Overall, not happy with the shopping experience at all.”

Helpful Report

Posted 4 years ago

“My daughter brought a dress from you in a size 8 which was tiny so tried to order a size 10 which you didn't have and then when trying to return the dress, it got sent back saying it had been wore which it definitely hadn't because it didn't fit her. Definitely wont order for there again as sizes are not right and they don't believe you when you try and send something back. So disappointed”

Helpful Report

Posted 4 years ago

“Absolute rubbish, poor quality items. Sent back for a refund and still waiting for my money 2 months later”

Helpful Report

Posted 4 years ago

“HORRENDOUS COMPANY. I have dresses which total £160, I returned them and they got to oh Polly conveniently 1 day out of their returns period. They told me to have them re delivered so I could re send them back and they now won’t accept it and refuse to refund me £160. THE WORST COMPANY I’VE EVER DEALT WITH.”

Helpful Report

Posted 4 years ago

“I was concerned at first after reading the reviews others left about delays in delivery and difficult returns. I had a positive experience. I emailed oh Polly when I was worried about the delivery and they emailed me back shortly and were helpful. I got my package only one day late which was nice!. The quality of my dresses are pretty good. My only complaint is the zipper quality. Otherwise I am happy with the dresses. I think the price could be cheaper for the product, but I admire the unique dresses so much that I don’t mind paying for them.”

Helpful Report

Posted 4 years ago

“Sizing is inaccurate. You have to pay to return items. Emailing customer service is a waste of time. All their bikinis are literally so high-waisted, it doesn’t fit small or short people at all. Not flattering.”

Helpful Report

Posted 4 years ago

“BEWARE! The recent reviews I’ve read about Oh Polly being “great” are entirely fabricated. I ordered a dress a month ago and received no tracking or shipment details. Once I did not hear anything on my dress for over a week I reached out and the customer service was horrible- they gave me zero info or updates and if I didn’t dispute the claim on my credit card I would not have gotten my money back. Will never order from Oh Polly again... don’t be fooled by the false good reviews and the presentation of dresses. This website is a scam.”

Helpful Report

Posted 4 years ago

“Do not order from here. They sent a dress back which may I add I didn’t even try on claiming that their was a stain on the dress and that they are refusing to issue a refund. Seems like that I’m not the only person they are doing this too. Absolute con.”

Helpful Report

Posted 4 years ago

“Their customer service is actually horrible”

Helpful Report

Posted 4 years ago

“1 star is at a push. Rubbish customer service, one person telling me one thing and another telling me another. My 6 items were apparently dispatched on Saturday but now it’s Thursday and apparently one item is out of stock so they’ve refunded me. To save yourself the hassle DO NOT ORDER FROM HERE. Save your money and shop elsewhere with cheaper and better quality.”

Helpful Report

Posted 4 years ago

“Dresses are ALWAYS way too small to the point where I cannot even attempt to zip them up. Measurements on the site are wrong.”

Helpful Report

Posted 4 years ago

“the website is faulty as i ordered 3 dresses which said they were all in stock and the day before they were supposed to be delivered i got an email saying 2 of them were actually out of stock and they refunded me but i would’ve just rather picked another 2 dresses and i’ve emailed about them about this and they were not helpful at all, bad customer service do not recommend.”

Helpful Report

Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews