Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kind, Helpful and quick reply’s.”

Helpful Report

Posted 5 years ago

“Hi, As i got the wrong Item delivered, Rob was quick and very responsive to my emails and figured out a solution right away! It was really appreciated and would make me order again from Oh Polly as i have in the past.”

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Posted 5 years ago

“Amazing customer service ! James was the best , he kept me posted on my package throughout the whole process which I really appreciated ! This has become my new fav shop !”

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Posted 5 years ago

“Rob very help me today im so thankful”

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Posted 5 years ago

“Love the clothes, quick shipping and great customer support I had a store credit and Rob and Clarissa were both great at contacting me back and helping me out using the store credit to get the products that I needed! You the best rob ! He got me the skirt iv been waiting for to come in my size forever!”

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Posted 5 years ago

“Amazing service, Oh Polly always comes through with outstanding customer service and items! Would 100% recommend this company. I contacted through DM on Instagram and got a detailed response really quickly.”

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Posted 5 years ago

“very fast service, dress was true to size and looked exactly like the picture. loved it”

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Posted 5 years ago

“Great customer service parcticularly via social media, quick and super friendly responses!! Have used this service multiple times and have always had a great experience getting to the bottom of any problems I may have had!!”

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Posted 5 years ago

“Well we’re do I start , I ordered some amazing iteams for my wife as we were going away for a weekend break . I ordered the iteams 2 days before I went , but I put in wrong sizes . The girls at oh Polly picked up On this straight away and with in the hour had sorted my order . I then had an email Saying that the order would be with me at 10.15 It turned up at 9.45 which was unbelievable service . If ever company operated like this then wouldn’t that be insane . So once again thank you, to the amazing girls at oh Polly for making some one very happy The clothes are amazing. Kind regards mark”

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Posted 6 years ago

“received items, arrived on time, very happy with the fit, just ordered more items. very happy. thank you”

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Posted 6 years ago

“I just don't understand why this company have had so many bad reviews. I have bought from them so many times and have always been extremely happy with the clothes and service provided :)”

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Posted 6 years ago

“Thank you Oh Polly for the gorgeous dress that I received today. I can’t wait to wear it.”

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Posted 6 years ago

“Oh Polly is my favorite shop”

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Posted 6 years ago

“Really nice items that fit so well compared to other online stores. Unlike items from any other clothing brand I know of!”

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Posted 6 years ago

“Easy to place order standard delivery only £1.99 arrived in 2 days! Love their stuff as well xxx”

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Posted 7 years ago

“Easy to place order standard delivery only £1.99 arrived in 2 days! Love their stuff as well xxx”

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Posted 7 years ago

Oh Polly is rated 3.6 based on 912 reviews