Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bethanie assisted me with an order that was held in customs. Even though this is completely out of Oh Polly’s hands, she made sure I was made whole.”

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Posted 4 years ago

“Graeme was so lovely and gave me speedy replies. Amazing service!”

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Posted 4 years ago

“First off, let me just say how PHENOMENAL Oh Polly’s customer service is. I recently reached out to them just a concern i had with a refund. Less than 24 hrs they were already attentive to me. Just generally the gals who were assisting me were Lauren and Moya, who were absolutely amazing and showed nothing but kindness and there concern on helping me. All i can say is oh polly has quick customer service and obviously professional staff, I’m glad to support this company and couldn’t be happier shopping from them!! Thank you so much!! I definitely recommend shopping from this brand 💓💓”

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Posted 4 years ago

“Katie was very efficient and very professional. It’s never really a joy to have to contact customer services and chase up refunds but Katie dealt with my enquiry with absolute ease and made the whole process stress free. Thank you Katie :))”

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Posted 4 years ago

“Very professional and amazing quality. Would like to also personally thank Sarah for handling a situation so prompt and professionally when my dress was sent in a wrong size and they sent me a brand new one in the right size and told me to keep the other one for free. Highly Recommended!”

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Posted 4 years ago

“Excellent quality clothes and great fast responding customer service Nikki helped me greatly and really resolved my issue in a first class service way!! I was really impressed with Nikki and am very thankful she helped me so quickly and resolved my issue. Lizzy was also a big help and am happy to have had them both to resolve my issue”

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Posted 4 years ago

“I’ve have been shopping with oh polly for a long time, excellent quality clothing for an affordable price!! The customer service team are fantastic, I recently had a minor issue and Alix was a rockstar and resolved the problem immediately!! I would highly recommend this brand!!”

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Posted 4 years ago

“Oh polly customer service is brilliant, Katie was able to solve my mistake within few hrs! Thank you so much”

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Posted 4 years ago

“Had an issue with a dress i ordered, wore it once and the corset parts at the top broke. However the customer service was great. Annie was super helpful and had a free replacement sent out which arrived really quickly”

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Posted 4 years ago

“What can I say about ohpolly CUSTOMER service other than they are amazing I cant thankyou enough for helping me out so quickly I wish all companys where like you they really look after the girls and help so many good causes and a massive thankyou to the loverly Nikki who assisted me so well I can not fault you and you are a credit to ohpolly thanks so much and I love love love your collection would but it all if I had the pennies thankyou 💗💗💗”

Oh Polly 5 star review on 29th August 2020

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Posted 4 years ago

“Great customer service by Aimee and Lauren. Thank you both for making my experience a great one”

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Posted 4 years ago

“I had a problem with receiving my package and the customer service was absolutely amazing! They immediately offered to send a replacement free of charge. Oh Polly is a great company.”

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Posted 4 years ago

“quick and easy to get my problem resolved! no faffing about!”

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Posted 4 years ago

“I love Oh Polly as a brand, their clothes are always such good quality and so flattering! This time I ordered it unfortunately received the wrong colour of item, however this was quickly rectified when I emailed the team. I heard back from Moya and Lucy and they both dealt with the issue quickly and effectively, and they even let me keep the incorrect item as well as sending out the correct one. Very impressed with the customer service as usual!”

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Posted 4 years ago

“Leigh was pretty and responding and made a solution quickly , very pleased with that”

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Posted 4 years ago

“Amazing service from Sarah and Annie. Had a bit of trouble with free delivery but they were more than happy to help on more than one occasion and the response is always so quick! Dresses are also amazing quality and so worth the price! Definitely my go to for dresses now”

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Posted 4 years ago

“Most amazing company, always get back quickly to any questions and the material is amazing, nothing but a 5* service from them since the beginning! Thanks bo and tee!”

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Posted 4 years ago

“Customer service was incredible, Bethany helped with my delivery problem and was lovely to talk to”

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Posted 4 years ago

“Ordering was easy - arrived as promised. Sizing was “iffy” on a couple of tops but all pieces were good quality and packaged well. One item had a very small stain/discoloration mark but the return process was easy to follow. I only had one SMALL complaint related to slow reimbursement after return process but KATIE from customer service responded to my inquiry within 24 hours. She apologized for the delay and any inconvenience it may have caused and expedited my refund. Overall was a good experience and I would purchase from Oh Polly again.”

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Posted 4 years ago

“After receiving the wrong items, I emailed customer service and my problem was solved pretty much straight away thanks to Lucy! Couldn’t have been more helpful! Thankyou”

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Posted 4 years ago

Oh Polly is rated 3.6 based on 912 reviews