Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a query regarding the restocking of an item at Oh Polly. Steph responded to me really quickly and in such a friendly manner, I felt like I was talking to one of my friends and she gave great advice about when the item was being restocked which was really helpful!”

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Posted 5 years ago

“I personally online shop constantly and this was the best customer service experience I’ve had by far. Mark was extremely helpful and gave me options of a solution to the issue I had with my order. He found me a resolution efficiently and in a great manner. Very pleased with the outcome. Thanks again!”

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Posted 5 years ago

“Charlotte was really helpful!!”

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Posted 5 years ago

“Charlotte from customer service was extremely helpful trying to sort out my situation and keep in contact with me as much as possible. She was extremely efficient, informative and friendly!!! Thankyou for everything you did for me and go out of your way to get the situation sorted, even though you didn’t really need to! I really appreciate it. Amazing service!”

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Posted 5 years ago

“Had some issues with my order but James was very kind and helpful in making sure it went through smoothly and that I receive my order the next day. James is quick at replying to emails and always answers my questions satisfactorily. Love the dresses, excellent quality and beautiful design. Will definitely order from Oh polly again soon x”

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Posted 5 years ago

“Was sent the wrong size in a dress I contacted customer care and ended up in contact with a super helpful agent (Trya) who resolved my problem in a timely manner. She was super helpful and has sent me out the correct item.”

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Posted 5 years ago

“Excellent customer service and excellent clothing. Fits perfectly”

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Posted 5 years ago

“Customer Service was super responsive and helpful! Within customer service Tyra helped me out with my order despatchment, really appreciate her help and time :)”

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Posted 5 years ago

“I’m going on a cruise this month and I ordered two dresses at the end of last month so I was curious to know when they’d get here being that they were coming from the UK. I sent them an email and got a response four days later and three days after sending the email I got my dresses! They are super quick and Charlotte was very understanding! Got back to me in a timely manner.”

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Posted 5 years ago

“Unfortunately there was some minor complications with my order but after a quick email for some assistance a SUPER helpful employee named Tyra replied and quickly sorted my order out! Thanks to Tyra, Within a day it had arrived and she kindly refunded my delivery charge. Could not recommend more!!”

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Posted 5 years ago

“Charlotte was a lot of help. She got back to me with a status in my return in a timely manner. Really appreciate the help.”

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Posted 5 years ago

“Charlotte and Clarissa are such amazing customer service persons. I had an issue and they help me immediately out. They always answer you friendly and quickly.”

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Posted 5 years ago

“Charlotte was awesome. I never met a customer service person that was so quick and efficient. She’s the best.”

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Posted 5 years ago

“I ordered three times, and the dresses are wonderful. I waited about half a month, but I was aware of it. Can’t wait for my next &Oh Polly& drama dress. 🌸”

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Posted 5 years ago

“Never had an issue, dresses are always great condition xx”

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Posted 5 years ago

“Leigh responded promptly to my email and was very helpful Thankyou x”

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Posted 5 years ago

“Everything it’s perfectly fine, I mean perfect. I love oh Polly. Thanks”

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Posted 5 years ago

“Charlotte, was very helpful with my studentbeans. I had so many questions since i’m a beginner with the website and she explained everything to the tea. I appreciate her customer service!”

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Posted 5 years ago

“Website easy to use. Had to fb message to get tracking information.. quick and friendly response. Dress arrived and was of good quality and fitted perfectly”

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Posted 5 years ago

“Always happy to help, amazing service. Emily is also amazing when I message on facebook.”

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Posted 5 years ago

Oh Polly is rated 3.6 based on 912 reviews