Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charlotte assisted me wonderfully. She was very quick to respond to my need and exceeded my expectations in sorting my query! Thank you so much”

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Posted 5 years ago

“As a guy buying a gift for someone special, it can be very daunting and mistakes can happen! ; ) you only want them to feel special and look amazing! Oh Polly has a wide variety of gorgeous stylish clothing whatever your after!! Decided on a dress and orded it!! Then panicked about the size! Was it the right one!! So got in touch with Oh Polly customer care sevice. Charlotte was amazing!!! She had such a genuine caring friendly attitude that put me at ease throughout or conversation. Speedily giving me all the options i needed just incase! Sooo helpful! Credit where credit is due! Great clothes and Charlotte is a true ambassador to the company! Thankyou so much! 🌟🌟🌟🌟🌟👌”

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Posted 5 years ago

“Worst online store EVER. No service for what you pay.. no return portal in countries outside of the UK and USA, so if it doesn't fit or flatter you, tough luck! Otherwise you're looking to pay as much, if not more to return than what the item itself cost. Oh, and they never get their order right. Every single occasion I made a purchase at least 1 item was wrongfully shipped, and then of course I had to get the right item shipped... on one occasion even the replacement was the wrong item. NEVER. AGAIN. Bye.”

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Posted 5 years ago

“I bought a playsuit for myself was too small, sent back over a month ago now. No refund, emaied them on several occasions no reply. WILL NEVER buy from them againn. £80 DOWN THE DRAIN.”

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Posted 5 years ago

“No customer service at all and waiting over a month for refunds!”

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Posted 5 years ago

“I spoke to steph on Twitter and she gave me amazing service! She explained when an item would be restocked, and gave me advice on subscribing to the restocked notifications. Her response was really quick and so friendly!”

Helpful Report

Posted 5 years ago

“I had a query regarding the restocking of an item at Oh Polly. Steph responded to me really quickly and in such a friendly manner, I felt like I was talking to one of my friends and she gave great advice about when the item was being restocked which was really helpful!”

Helpful Report

Posted 5 years ago

“I personally online shop constantly and this was the best customer service experience I’ve had by far. Mark was extremely helpful and gave me options of a solution to the issue I had with my order. He found me a resolution efficiently and in a great manner. Very pleased with the outcome. Thanks again!”

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Posted 5 years ago

“Charlotte was really helpful!!”

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Posted 5 years ago

“Do not order from here they do not give refunds 16 year old daughter cannot not get refund from dress she sent back 4 weeks ago sixty pounds is a lot of money keep ignore our emails day light robbery do not order anything”

Helpful Report

Posted 5 years ago

“Nonsense company. Quick to take money then take forever to respond when requesting a refund.”

Helpful Report

Posted 5 years ago

“When I complained my money hadn’t been refunded,Mark dealt with it immediately,money was in my account within hours .Thank you”

Helpful Report

Posted 5 years ago

“Absolute scammers! Issues from start to finish. No dispatch email for my parcel but took the money straight away. Parcel arrived late and without me knowing as had no communication with them. In fact they replied to my email late and with a rude tone asking not to message multiple platforms as that’s the route of their issues. Excuse me? Try and reply on any platform! I then needed to return the parcel as it arrived too late to wear and didn’t fit. I had to pay for the return and create the label myself - seriously it’s 2019?? And wait for it, I still havnt received £100 return after a month despite my tracked delivery saying they signed for the parcel on the 24th April! They’ve now gone cold on my return and havnt answered any emails or messages for at least a week. THE WORST!!!!”

Helpful Report

Posted 5 years ago

“Racists that only care if you’re of a tanned complexion and skinny. Not inclusive at all as they don’t share any of the black people they work with. They made a separate page for anyone not light or skinny.”

Helpful Report

Posted 5 years ago

“Customer service is bad as they only want skinny models or white girls with tans/mixed race girls. Aren’t diverse at all. And made a separate page for black and plus size women who aren’t good enough for their main page.”

Helpful Report

Posted 5 years ago

“Charlotte from customer service was extremely helpful trying to sort out my situation and keep in contact with me as much as possible. She was extremely efficient, informative and friendly!!! Thankyou for everything you did for me and go out of your way to get the situation sorted, even though you didn’t really need to! I really appreciate it. Amazing service!”

Helpful Report

Posted 5 years ago

“Disgusted with after sales treatment.After returning an item for my grandaughter still no refund,after sending the details they asked for .When I return from holiday will be reporting to credit card company and trading standards Mrs PA Crowther”

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Posted 5 years ago

“Mark really helped me to track my parcel while they were updating the website, and my package arrived really quickly”

Helpful Report

Posted 5 years ago

“I returned my item a month ago. It did not fit. So I sent it back. I emailed them to inform them of my return. It took DAYS for them to respond. When they did respond, they asked me the same questions that I already answered in regards to my order number , name of item and postage information. I provided them with all that information and with pictures. The item was delivered to them and I still have not received a refund. Instead they keep emailing me the same questions I already answered. Stay far away from this website. Customer service is horrible and they don’t want to refund my money. Unless you want to deal with this when your trying to return an item, don’t order from them!”

Helpful Report

Posted 5 years ago

“Literally been contacting these guys for weeks on end received a dress which I wanted for my bday night out didn’t look good on me so sent it back STILL haven’t had a refund I have sent proof of postage and literally have to wait days on end until I get a response which is giving me no indication on whether I will be receiving MY money back, buy from this company all the time but that will be changing I’ve contacted them via Instagram, Facebook and email and still they have not bothered to tell me what is going on. Disgusting service”

Helpful Report

Posted 5 years ago

Oh Polly is rated 3.6 based on 912 reviews