Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.62

3.6 Rating 912 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 912 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.7 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

Write Your review

Tell us how Oh Polly made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“0 stars if possible. OH POLLY IS A BUNCH OF THIEVES. This company has stolen money from LOADS of customers.. I’ve looked up recent tweets of people complaining about them on twitter! I’m wondering how they still even exist and it’s because of all the money they’ve stolen from everyone! LMAO! Give everyone their money Oh Polly. Your customer service is wack. You guys owe me my £200 from a month ago.”

Helpful Report

Posted 5 years ago

“They have horrible service. Never ordering from Oh Polly AGAIN. It’s been a FULL MONTH and they have taken £60 out of my bank and haven’t gave it back😂 I’ve sent emails and DMs, still no reply. Stealing money from LOYAL customers. Your service is vile.”

Helpful Report

Posted 5 years ago

“Charlotte and Clarissa are such amazing customer service persons. I had an issue and they help me immediately out. They always answer you friendly and quickly.”

Helpful Report

Posted 5 years ago

“Charlotte was awesome. I never met a customer service person that was so quick and efficient. She’s the best.”

Helpful Report

Posted 5 years ago

“I´m uterrly upset. I had several problems with my order. The shipping was way longer than what they promised and i didn´t even get an email to confirm that my order was shipped ( they replied and send me the confirmation after i wrote an email). Second Problem was that they told me they couldn´t ship an item because it was out of stock days AFTER I ordered and payed. When the items finaly arrived i was realy happy to see that the Bikini i ordered was really pretty and of good quality. But the fabric of the dress i ordered looked and felt differend than the one on the model. So I´m returning that dress (returning costs are not includet btw). I was really excited to order from Oh Polly bc their stuff looks beautiful but the bikini i kept in the end wasn´t worth all that trouble at all.”

Helpful Report

Posted 5 years ago

“I ordered three times, and the dresses are wonderful. I waited about half a month, but I was aware of it. Can’t wait for my next &Oh Polly& drama dress. 🌸”

Helpful Report

Posted 5 years ago

“I brought a few dresses from Oh Polly earlier on this month. They didn't suit so I sent them back. You have to pay for signed postage (around £5!!) I've been waiting over 3 weeks to receive a refund and still haven't received one, the only way you can get though to them is via email which usually they take ages to respond to. I would not recommend purchasing from Oh Polly. I sent a separate parcel back also which is now "lost" so I've now lost out on over £40 and having to claim back a refund from Royal Mail. I wish I knew this before I purchased from here because it's a complete waste of time.”

Helpful Report

Posted 5 years ago

“Never had an issue, dresses are always great condition xx”

Helpful Report

Posted 5 years ago

“Would give 0 stars if possible! Waited a month for a refund of £160 and after numerous emails being sent and hearing nothing back I had to go through PayPal to make a claim. Oh Polly must have then told them I hadn’t sent the items back as I received an email from PayPal to send the items back so I could be refunded. I then provided proof of postage to PayPal with a tracking number and voila what do you know 2 days later oh Polly have refunded me my money back. Will NEVER EVER use oh Polly again and would advise the same to others. Not professional in the slightest!”

Helpful Report

Posted 5 years ago

“Leigh responded promptly to my email and was very helpful Thankyou x”

Helpful Report

Posted 5 years ago

“Customer service is shocking !! Automated response . Can’t even inform if a returns been accepted then refuse refunds !!! Trading standards then claiming back off my bank !! Avoid”

Helpful Report

Posted 5 years ago

“Everything it’s perfectly fine, I mean perfect. I love oh Polly. Thanks”

Helpful Report

Posted 5 years ago

“Charlotte, was very helpful with my studentbeans. I had so many questions since i’m a beginner with the website and she explained everything to the tea. I appreciate her customer service!”

Helpful Report

Posted 5 years ago

“Website easy to use. Had to fb message to get tracking information.. quick and friendly response. Dress arrived and was of good quality and fitted perfectly”

Helpful Report

Posted 5 years ago

“Always happy to help, amazing service. Emily is also amazing when I message on facebook.”

Helpful Report

Posted 5 years ago

“Kind, Helpful and quick reply’s.”

Helpful Report

Posted 5 years ago

“Clearly an issue when 80% of the reviews are 1 star. I ordered two outfit sets both which were two small. I returned both exactly how it was stated on the website and never received a refund. I reached out multiple times via email and the respondents have gotten no where close to helping. i've sent at least 10 emails with my order number, tracking number and receipt of my return. The responses continually say its nothing on their end and they are investigating what may have happened. I checked with my delivery service and it arrived to the return location over a month ago yet i've received no refund on my $100 worth of clothing. Scam for sure. Wish i would have read reviews before purchasing. Beware”

Helpful Report

Posted 5 years ago

“Hi, As i got the wrong Item delivered, Rob was quick and very responsive to my emails and figured out a solution right away! It was really appreciated and would make me order again from Oh Polly as i have in the past.”

Helpful Report

Posted 5 years ago

“this company doesn't even deserve a 1 star! ordered 3 dresses amounting to about £180, returned literally the following day of receiving them. nearly 3 weeks later still no refund, not even an email to say they had received my returns. ive emailed several times and the odd time ive had a reply saying they will look into it, since my last email I havnt had a reply for 3 days! so angry! I would never ever order from here again, ive never had this problem before with any other companies! Needs shut down absolute disgrace and the fact that all of their customer service numbers never get answered! How can tey get away with it?!”

Helpful Report

Posted 5 years ago

“Amazing customer service ! James was the best , he kept me posted on my package throughout the whole process which I really appreciated ! This has become my new fav shop !”

Helpful Report

Posted 5 years ago

Oh Polly is rated 3.6 based on 912 reviews